Ratings based on 163 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.5 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
El baño no tiene privacidad y huele sucio
by A verified traveler
Posted 23 Dec 2024
by A verified traveler
Posted 9 Dec 2024
Great
by A verified traveler
Posted 22 Nov 2024
Overall I had a good stay in the property. I stayed at the coral room which was on the bottom floor and the doors opened right to the 10 steps from the beach which was great. The view from the room is the ocean! The only thing is the curtains were slightly transparent and being on the ground floor I had to be careful. Because of this, the lights would also come through the room very easily so you will wake up when the sun is out.
The hot water for shower was a hit a miss. But the bathroom was clean.
The room has an AC which was helpful as it was hot and humid when I was there.
The breakfast was a good addition. It was made to order and fresh. The portions were a little small but I asked for more bread when I was not enough.
All the staff were excellent. They were very helpful and available for questions whenever I had them.
I liked to location of the hotel. They have multiple restaurants in walking distance.
Overall it was a good stay. Sleeping to the sound of the waves, waking up the views was completely worth it!
by A verified traveler
Posted 19 Aug 2024
This property was absolutely beautiful! Check in was seamless and the staff was so friendly! There's a super cute boutique in the hotel. We also had complimentary breakfast that was light, but great! The hotel is on the ocean side of Tulum, about a 15 min bike ride to the city center. There are lots of cute shops, beach clubs, and restaurants walking and biking distance from the hotel. They also have private beach access with chairs to lay out. The room has AC and it is gorgeous! It's about a 15-20 minute bike ride from the Mayan ruins and Cenote Encantando. Renting bikes was easy the hotel set us up with Bikes for 300 pesos for the whole day. There's also scooter and ATV rentals near the hotel. There is no parking for any rental cars, but honestly there's no need for a rental car unless you're traveling all over Mexico. Overall wonderful experience and would definitely go back!
by A verified traveler
Posted 8 Aug 2024
I read the reviews on this property after I booked it. I didn't have any of the problems most people posted about. I was able to use the air conditioner all day at no extra cost.
I booked this hotel because I wanted something more rustic. There was no TV, microwave, or refrigerator. But I expected that since I looked at the pictures. I had the “garden view” there wasn’t a garden but there was lots of vegetation. Still beautiful though. The free breakfast wasn’t Continental just eggs, beans and bread.
by A verified traveler
Posted 6 Jul 2024 on Orbitz
There was no electricity and water present at this hotel and it was extremely hot. We were the only ones there and it was dark and no staff except the security gaurd who didnt understand us was on site. We asked to be accommodated to another hotel that has power.
Comment from Hotel Management
6 Jul 2024 by Karla Rocha, Hotel Management
Hi Farman, due the emergency by the hurricane arrived in our city, services related with electricity were closed by security of community, includes light, telephone, cell phone sign, WIFI. But it starts to work around 7 pm,and you had accomodation in our best room, nights before you slept in our hotel and you were warned about the meteorologic phenomenon. We are so dismayed about your bad experience, cause we did our best effort to re open our hotel for our guests.Warm Regards.
by A verified traveler
Posted 19 Jun 2024
The hotel is not bad for your money.
by A verified traveler
Posted 11 Jun 2024
The water smelled weird , there was bugs everywhere and ants /mosquitoes. We was told to use the water in the glass container to brush our teeth. The ac was only on from 9 pm till 8 am. I asked Can it be put on earlier they said you had pay an additional 10$ per day. The breakfast was supposed to be included the only option was a small bowl of fruits or 2 eggs and toast we didn’t eat breakfast at all and the other options you had to pay for it all. The beach was filled with seaweed all over , there was no way to actually bathe in the ocean. The stairs to get to the room were very unsafe and not built properly anyone could fall going up and down because they shake. I asked the room to be decorated for my anniversary and they charged me 80$ for paper hearts hanging and 10 deflated balloons on the bed and some flowers . Around the area the restaurants kept inventing different currencies everytime we Bought food . There wasn’t a tv , no microwave or fridge . They provided a small container of soap for one wash only. Overall it was a waste of money and not worth our time at all. I definitely will read reviews and won’t be visiting Tulum again. They extorted us in every activity we did as well.
by A verified traveler
Posted 31 May 2024
We enjoyed the property as it was safe, quiet and positioned well on turtle cove.
They did not try at all to comb the beach of the seaweed coming in.
