Ratings based on 9 Verified Reviews
4.4 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jun 2024
Beautiful location, stunning views, my biggest problem was that The AC is turned off every morning, the doors and windows have huge spaces under and above letting the hot humid air in. Hard to sleep. Some windows are just holes you can’t close. So if u need AC be aware.
Comment from Hotel Management
11 Aug 2024 by Luv Team, Hotel Management
Thank you for your kind words about our beautiful location and stunning views. We're sorry to hear that you experienced some inconveniences regarding the air conditioning during your stay. We’d like to clarify that our rooms currently do not list air conditioning as an amenity, but we understand how important this can be for comfort.We’re happy to inform you that what you saw were units being installed as part of our final phase of improvements. The air conditioning will be fully operational starting in October. We appreciate your patience and hope you’ll consider staying with us again to enjoy an even more comfortable experience.Thank you again for your feedback and for choosing to stay with us.Luv Tulum's Team
by A verified traveler from Grand Prairie
Posted 12 Jun 2024
The location of the property was good, what I don’t like was that the toilets work only half of the time and AC didn’t work if you love sleeping drenched in sweat well this is the spot for you for the price that you pay everything should work.
Comment from Hotel Management
11 Aug 2024 by Luv Team, Hotel Management
Hola GeronimoThank you for your feedback and for highlighting our property's great location. We're sorry to hear that aspects of your stay didn't meet your expectations, particularly regarding the toilets and air conditioning.Our property is designed with a focus on sustainability and natural building principles, which does affect the water pressure and, in turn, the functionality of the toilets. We understand that this can be an inconvenience, and we are constantly working to balance comfort with our eco-friendly practices.Regarding the air conditioning, we do not have our units listed as AC units, the reason you saw AC in the rooms is because we recently add them and we are in the final stage, we are happy to let you know that by October we will have AC in the rooms listed. We appreciate your understanding and your input, which helps us continue to improve. We hope you'll consider visiting us again to experience the enhancements we're making.RegardsLuv Tulum's Team
by A verified traveler
Posted 30 Apr 2024
We absolutely loved our stay at Luv. I have made searching for an accommodation on the beach a study and I am so happy I went for this one. I think comparing to the other accomodations, it’s fairly priced for a beachfront hotel. The huts and surroundings are beautiful and the staff is amazing. They were always smiling and available. The main reasons why we have picked this place is because it’s quiet and private. The inclusive breakfast is delicious too. We would definitely recommend and come back to Luv
Comment from Hotel Management
11 Aug 2024 by Luv Team, Hotel Management
Hola DeniseThank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience at Luv and that our beachfront location met your expectations. We take pride in offering a peaceful and private retreat, and it's great to know that our efforts are appreciated.Your kind words about our huts, surroundings, and especially our staff mean a lot to us. We're delighted that you enjoyed the inclusive breakfast as well. It was our pleasure to have you as our guest, and we're so glad you found value in your stay.We truly appreciate your recommendation and look forward to welcoming you back to Luv in the future!Luv Tulums Team
by A verified traveler
Posted 28 Apr 2024
Beatiful and peaceful hotel. Such a great, warm and welcoming staff that makes the stay even better
Comment from Hotel Management
11 Aug 2024 by Luv Team, Hotel Management
Hola AsherThank you for your kind words! We're delighted you enjoyed the peaceful atmosphere and that our warm and welcoming staff made your stay even better. We hope to see you again soon!Luv Tulum's Team
by A verified traveler
Posted 1 Feb 2024
It was quiet and relaxing. Love waking up looking at the beach and listening to the waves.
by A verified traveler
Posted 22 Dec 2023
Very magical place. Not fancy, low thrills, but a beautiful beachfront hotel that will transport you to a different time and place. Paradise found.
by A verified traveler
Favourite hotel in Tulum
Posted 9 Feb 2022 on HotelsA wonderful hotel in the prime location on Tulum Beach - very friendly and helpful staff. Super full service breakfasts and excellent food and drinks through the day. Our favourite hotel in Tulum - small and exclusive with a real touch of style.
by A verified traveler
Posted 1 May 2023 on Hotels
Comment from Hotel Management
10 May 2023 by Luv team, Hotel Management
Dear Maria On behalf of all the staff at Luv We thank you sincerely for your kindness for the punctuation received. We hope to see you again soon!!Best Regards
by A verified traveler
Posted 23 Feb 2023 on Hotels
Comment from Hotel Management
3 Mar 2023 by Luv team, Hotel Management
Dear Josephine On behalf of all the staff at Luv We thank you sincerely for your kindness for the punctuation received.We hope to see you again soon!!Best RegardsLuv Team
