Ratings based on 84 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jul 2024
The staff was nice but we were there during the hurricane lost power and plumbing no one came to check on us! Our room flooded during storm! We asked for help no one came! We did not get our Vip bottle of wine. We had to keep asking what to do where to go and fend for ourselves.
by A verified traveler
Posted 26 May 2024 on Orbitz
It’s was a nice hotel , we were upgraded to the full suite. So we had our own private pool and 4 bathrooms! Kitchen was nice and had every thing you needed to make a meal.
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 28 Apr 2024 on Orbitz
by A verified traveler
Posted 17 Apr 2024 on Hotels
by A verified traveler
Posted 10 Apr 2024
by A verified traveler
Posted 8 Apr 2024
The place is good, it’s nice, just need a few improvements, water is salty but I guess that’s how it is in some areas in Tulum! During our stay there has been some few problems, toilet’s are clogged, our sink fell down, aircon in our room is not working properly! But overall it’s a good stay, location is perfect, convenient and close to downtown and hotel zone area and beach!
by A verified traveler
Monkeys in trees in the morning
Posted 18 Mar 2024 on HotelsBeautiful property with monkeys jumping through trees. Spacious rooms with cool air conditioning and a great breakfast
by A verified traveler
Posted 12 Feb 2024
by A verified traveler
A 5 star hotel!? Maybe in a concentration camp!
Posted 5 Feb 2024 on HotelsThis place was filthy. Linens and pillows were stained all over. Walls had visible water damage in multiple spots.