Ratings based on 84 Verified Reviews

3.8 out of 5
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 7 Jul 2024
The staff was nice but we were there during the hurricane lost power and plumbing no one came to check on us! Our room flooded during storm! We asked for help no one came! We did not get our Vip bottle of wine. We had to keep asking what to do where to go and fend for ourselves.
4 out of 5
by A verified traveler

Posted 26 May 2024 on Orbitz
It’s was a nice hotel , we were upgraded to the full suite. So we had our own private pool and 4 bathrooms! Kitchen was nice and had every thing you needed to make a meal.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Apr 2024
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Apr 2024 on Orbitz
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Apr 2024 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Apr 2024
4 out of 5
by A verified traveler

Posted 8 Apr 2024
The place is good, it’s nice, just need a few improvements, water is salty but I guess that’s how it is in some areas in Tulum! During our stay there has been some few problems, toilet’s are clogged, our sink fell down, aircon in our room is not working properly! But overall it’s a good stay, location is perfect, convenient and close to downtown and hotel zone area and beach!
5 out of 5
by A verified traveler

Monkeys in trees in the morning

Posted 18 Mar 2024 on Hotels
Beautiful property with monkeys jumping through trees. Spacious rooms with cool air conditioning and a great breakfast
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Feb 2024
1 out of 5
by A verified traveler

A 5 star hotel!? Maybe in a concentration camp!

Posted 5 Feb 2024 on Hotels
This place was filthy. Linens and pillows were stained all over. Walls had visible water damage in multiple spots.