Ratings based on 185 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Great restaurant, could always get a lounge chair by the pool, social hour with complimentary drinks and appetizers, large, clean rooms, fast room service, AMAZING staff!
Comment from Hotel Management
2 Jan 2025 by Jorge Gutierrez. GM, Hotel Management
Dear KJ,Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your time at Kimpton Aluna Tulum. It’s fantastic to know you loved the restaurant, had no trouble finding a lounge chair by the pool, and appreciated the social hour with complimentary drinks and appetizers.We’re also delighted that you found our rooms spacious and clean, enjoyed the fast room service, and were impressed by our amazing staff—they truly strive to make every guest’s stay unforgettable.We’re grateful for your visit and hope to welcome you back soon for another fantastic experience!
by A verified traveler
Posted 31 Dec 2024
I got food poisoning the first night I was there, this place is not a 4.5 star I’m sorry, my experience from the food was terrible and would not recommend to anyone else!
Comment from Hotel Management
2 Jan 2025 by Jorge Gutierrez. GM, Hotel Management
Thank you for sharing your feedback. We are truly sorry to hear about your experience and regret that your stay did not meet your expectations.It’s important to note that during your visit, the hotel was at full occupancy, and no other guests reported any issues with the food. Our team adheres to strict food safety and hygiene standards to ensure the well-being of all our guests. However, we understand how concerning this experience must have been for you.We also wish you had brought this to our attention during your stay, as we would have done everything possible to assist you and investigate the matter promptly. Guest satisfaction is our top priority, and we are always available to address any concerns immediately.Thank you again for your feedback, and we hope you will give us another opportunity to provide you with the exceptional experience we strive for at Kimpton Aluna Tulum.Sincerely,
by A verified traveler
Posted 30 Dec 2024
The hotel was great and staff were great but a) the floors were a poor choice given open walls and getting rained on, they got very slippery many days, they need floors with more grip and/or to close off the sides better from rain. b) they had an in pool bar we wanted to try but they never had a bartender staffing the bar so we never got to try it… it seemed really nice and we should have explicitly asked about it sooner and they might have sent someone but we kept waiting until the second to last day and they said maybe tomorrow, at which point it was too late.
Comment from Hotel Management
2 Jan 2025 by Jorge Gutierrez. GM, Hotel Management
hank you for taking the time to share your feedback about your stay at Kimpton Aluna Tulum. We’re thrilled to hear that you enjoyed the hotel and our attentive staff. Providing a welcoming and memorable experience is always our goal, and your input helps us improve.We appreciate your comments about the flooring and will share your suggestions with our team. Safety is a priority, and we’re always looking for ways to enhance our spaces for our guests’ comfort and well-being.Regarding the in-pool bar, we’re sorry to hear that it was not staffed during your visit. Your feedback highlights an area where we can improve communication and ensure these amenities are accessible for our guests. In the future, we encourage guests to let us know right away if something isn’t available, as we’re always happy to accommodate whenever possible.We hope you’ll consider staying with us again so we can provide you with an even better experience. Thank you for choosing Kimpton Aluna Tulum, and we look forward to welcoming you back!
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Jorge Gutierrez. GM, Hotel Management
Dear Kevin,Tehanks for taking the time and your review, we are happy that we met your expectations and hope to see you back soon. Regards
by A verified traveler
Posted 19 Dec 2024
As a Mexican I want to feel like I am in Mexico unfortunately I didn’t. Love the room not the food. I will go out every day to find food. I guess it was just not for me , but the location is good.
Comment from Hotel Management
23 Dec 2024 by Jorge Gutierrez. GM, Hotel Management
Dear Guadalupe,Thank you for taking the time to share your feedback with us. We’re glad to hear that you loved your room and enjoyed our convenient location. However, we’re truly sorry to learn that our dining options did not meet your expectations.At Kimpton Aluna Tulum, we strive to provide an exceptional experience that reflects both local flavors and international standards. Your comments are incredibly valuable to us, and we will share them with our culinary team to continue improving and better represent the essence of Mexico in our offerings.We hope you had the opportunity to explore some of the wonderful local restaurants nearby and that the rest of your stay was enjoyable. Should you decide to give us another chance in the future, we’d love the opportunity to exceed your expectations.Warm regards,
by A verified traveler
Posted 19 Dec 2024
Amazing property and wonderful staff.
Comment from Hotel Management
20 Dec 2024 by Jorge Gutierrez. GM, Hotel Management
Dear Jasleen, We appreciate your preference and are happy to learn that we met your expectations, your review has been shared with the team and we all are happy to read it. We truly hope to see you back in the near future.Sincerely,
by A verified traveler
Posted 16 Dec 2024
Very nice hotel… The staff was extremely helpful and friendly. I will definitely return to this property.
Comment from Hotel Management
19 Dec 2024 by Jorge Gutierrez. GM, Hotel Management
Dear Victor,Thank you for taking the time to share your recent experience at our property.We are thrilled to know that we met your expectations and look forward to see you back again in the near future.Sincerely,
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Jorge Gutierrez. GM, Hotel Management
Dear Nickeisha Nicole,Thank you for your review.We strive to deliver impeccable service to our guests and is disheartening to leand that we did not meet your expectations.If possilbe and in a constructive way, we would love to know what was under your standars so we can review and enhance our guest experience.Sincerely,
by A verified traveler from Monrovia
Posted 4 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Jorge Gutierrez. GM, Hotel Management
Dear Monica,Thank you for choosing our property during your last visit to Tulum, we truly hope to see you again in the near future. Sincerely,
by A verified traveler
Posted 23 Nov 2024
Beautiful property, with great amenities. The food on and around the property was amazing. Would definitely recommend a return trip
Comment from Hotel Management
26 Nov 2024 by Jorge Gutierrez. GM, Hotel Management
Dear Brandon,We are so happy to learn that we met your expectations, your comment.Your comment was shared with the team and we look forward to seeing you again in the near future.Sincerely,
