Ratings based on 122 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Aug 2024 on Hotels
by A verified traveler
Posted 19 Jun 2024
Excelente el trato de todo el staff, el servicio de primera. El lugar está hermoso, las instalaciones limpias, el desayuno riquísimo, te tratan con mucha amabilidad. Lo único es que no en todos los cuartos hay minisplit, y creo que conviene que a todos los cuartos les pongan minisplit y estaría perfecta la estancia. El WiFi no sirvió en ningún momento, también eso deberían resolver aunque es un poco entendible porque está en medio de a selva. Todo lo demás es fantástico
by A verified traveler
Posted 17 Jun 2024
All services offered at the Jungle Lodge Boutique Hotel was top notch. The on site manager was excellent with people skills and he is great at anticipating guests need. Food was delicious too! Highly recommend and I would for sure go back.
by A verified traveler
Posted 14 Jun 2024
I loved this hotel the only thing is that not all the rooms have AC, also the WiFi never worked, and just a suggestion to walk with the luggage to the hotel is a little bit hard it will be good if all the way to the rooms have good walk ways and not rocks.
The staff was wonderful and the breakfast excellent!!
by A verified traveler
Posted 1 Jun 2024
The Jungle Lodge is an amazing place to stay! The people were very friendly and helpful. It is the perfect getaway in the jungle.
by A verified traveler
Posted 27 May 2024
It was amazing & the staff was great
by A verified traveler
Posted 25 May 2024
Enjoyed the bedroom/ bathroom and plunge pool.
This is a perfect place for couples or friends looking for peace and quiet. It is a 30 minute drive to Tulum hotel zone and about 50 min to Playa del Carmen so if you rent a car you will have options to visit more places. There is no transportation here/ bikes/scooters to rent nor would I recommend since the road isn’t paved. Getting a car is the best bet. We didn’t get a chance to have breakfast but the pool and bar area are beautiful.
by A verified traveler
Posted 21 May 2024
I liked the pool. The extra large room I felt was a waste of money because it had a large room off the bedroom but was not air-conditioned and only one small sofa in the area with bar but it was just for 2 people.
The small pool was nice iff the back but very difficult to enter with only one huge step. For those with mobility problems it was not easily used.
The biggest problem and reason why we will leave us the time spent finding this place.
There was NO Signs to aid you and my phone helped little... No one knew this place that we asked so took nearly 2 hours to drive when tired to find the hotel...
No TV in the room or in any if the rooms...ugh.
The front desk has many guests that live the place but we are not on this list.
If you want seclusion then yy might like this hotel. Very quiet.
Comment from Hotel Management
27 May 2024 by Equipo Jungle, Hotel Management
Dear Maureen, we are so surprised to see your comment online after our conversation in the reception before your departure. We created our website specifically to explain to every possible guest that we do not have TVs, that the property IS in the jungle and t o mention all the amenities and characteristics we have. We recommend you to check all the information of a hotel before booking so your expectations can be always fulfilled Miss Maureen. Best regards.
by A verified traveler
Great exclusive vibe.
Posted 15 May 2024 on HotelsGreat service from front desk.
Breakfast was amazing.
by A verified traveler
Posted 1 May 2024
Very clean rooms and very Friendly staff.
Comment from Hotel Management
2 May 2024 by Jungle Lodge Boutique Hotel, Hotel Management
Hello Shahram,We thank you for your review. Please visit us again soon.
