Ratings based on 21 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
2.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Convenient
Posted 2 Jan 2021 on HotelsAmazing close enough to the things I wanted to do
by A verified traveler
Closed on arrival
Posted 15 Dec 2020 on Hotelsby A verified traveler
Closed
Posted 29 Nov 2020 on HotelsThat place was closed, we can't go in
by A verified traveler from Boston, MA
Posted 26 Jan 2020
The location was great! 10 minute walk to the ruins, it’s literally the next street over and down the street. 5 minute drive to the cenotes, sinkholes and downtown tulum for the shops and restaurants. Very safe hotel and hostel. Would stay here again. Stayed 3 nights here and it was perfect. Highly recommend!
Comment from Hotel Management
30 Jan 2020 by Jungle house Tulum, Hotel Management
GreekPrinces:
thank you very much for your comments we are working to improve and your feedback is the most important thing we hope to serve you very soon
Jungle house Tulum
by A verified traveler from Atl
Posted 22 Jan 2020
First off I want to say we enjoyed our stay, the location was great. Secondly , the bed was hard and difficult to sleep on with the pillows. While there was a tv and phone in the room neither were connected to anything... bizarre. The staff was great very friendly and accommodating. The breakfast wasn’t good don’t bother! Close to everything so that was our main plus that it was a hop skip and a jump away from the ruins and the beach as well as only a 5 min ride into tulum. The pool and grounds were beautiful and clean. The room was minimal and noisy from the trucks passing at all hours, but what I’ve heard is that everything in tulum is pretty noisy. We stayed for a week, probably wouldn’t stay for longer than two nights due to how difficult it was to sleep. In the time we stayed the room was cleaned only about three times. Probably next time we will splurge a bit more for better accommodations. You get what you pay for!
Comment from Hotel Management
22 Jan 2020 by Jungle house Tulum, Hotel Management
First of all we thank you for taking the time to comment on your incidents, we are working to improve
Thanks for the feedback
by A verified traveler from San jose
Posted 16 Jan 2020
Comment from Hotel Management
16 Jan 2020 by Jungle House Tulum, Hotel Management
Maribel :
Sus comentarios son importantes y bienvenidos para nosotros es de vital importancia su retroalimentación si alguna situación no fue de su agrado le rogamos hacerla saber para mejorar
Muchas Gracias
Equipo Jungle House
by A verified traveler
Posted 18 Dec 2019
The property is in an excellent location for the ruins and some of the cenotes, such as Dos Ojos or the Xel-Ha park. The staff were lovely and very accommodating; we had breakfast included and they made sure there was a vegan option for us. The whole place has a nice, relaxed atmosphere and the pool area is great too! The only negative is the proximity to the road so traffic noise was a bit of a nuisance at night but it was only 3 nights and having since stayed on the beach and in Tulum town, noise has been a bit of a factor everywhere so I wouldn't let it put me off staying again.
Comment from Hotel Management
16 Jan 2020 by Jungle House, Hotel Management
hi!
we appreciate your stay with us it was a pleasure to serve you we are working to improve ... thanks
Jungle House
by A verified traveler
Posted 5 Dec 2019
It was a bit of a strange place. The grounds etc. are amazing, nicely landscaped, and with a big tree with lots of interesting birds flitting around as our "jungle view." But the room itself was very basic - like a concrete cubicle with one chair, but no table or desk to put stuff, no bedside lights. It was fine, everything worked, just very basic.
The location is great if you have a car - right on the highway, easy to find, with a great place to park. It's a bit loud with all the trucks going past. Our included breakfast was great, and I would definitely stay there again.
Comment from Hotel Management
16 Jan 2020 by Jungle House Tulum, Hotel Management
hi!
we appreciate your stay with us it was a pleasure to serve you we are working to improve ... thanks
by A verified traveler
Posted 10 Nov 2019 on Hotels
by A verified traveler from Dallas, TX
Posted 16 Jul 2019
Little hidden gem in Tulum. Just across the road from the ruins. Stay at the hotel and save on parking. Nice big pool to relax after sightseeing. Food at the restaurant is also very good and beats the overpriced places around the ruins.
