Ratings based on 378 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
2.9 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jul 2024
The electric would go on and off all night long with no ac all we had were two fans that barely blew and the water did not work twice. The mold in the bathroom tore up my throat. Horrible!!!!!!
by A verified traveler
Posted 5 Apr 2024
by A verified traveler
Posted 29 Mar 2024
Liked it was close to many restaurants and clubs but the hotel needs an upgrade
Comment from Hotel Management
4 Apr 2024 by Team Zulum, Hotel Management
We appreciate your comments, they help us improve our service. In addition to an excellent location in our restaurant, you can enjoy delicious dishes prepared at the moment with the best ingredients and a variety of cocktails.
by A verified traveler
Posted 10 Mar 2024
I wish this review allowed you to post pictures. The swimming literally a swamp, not like they advertise. Launch chairs by beach are falling apart. Water pressure, i can pee stronger than that. Comforter stunk like cheap perfume, moldy, sweaty, not washed. I've written 3 emails never responded. I am sure at one point in time it was everything they advertise, however, now its falling apart, they don't care once they have your money, its over. You're stuck. I believe this should allow pictures to be posted. NO ONE WOULD RESERVE A ROOM if they saw the reality. You plan a vacation, you save, you choose a nice place and when you arrive its like seeing a person that uses filters for they're pictures and when you see them in person you're like , wait a second, wth happened here!!!!! I am just letting you know, of course the decision is yours, but you will remember me. When you arrive and when you try to reach them by email. You've been warned.
Comment from Hotel Management
4 Apr 2024 by Zulum Team, Hotel Management
At Hotel Zulum your comments are very important, they help us continue working to satisfy the needs of our guests. We are sorry that your stay was not entirely satisfactory. We will take your comment into account. Any complaint or request you make to us during your stay, we will resolve it as soon as possible. Many of our guests make current publications about our facilities during their stay.Cordially
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
4 Apr 2024 by Equipo Zulum, Hotel Management
En Hotel Zulum agradecemos el tiempo para calificar su estadía , Esperamos tenerlos nuevamente de visita.Cordialmente
by A verified traveler
Posted 1 Mar 2024
Great place to stay. Food is excellent
by A verified traveler
Posted 14 Feb 2024 on Hotels
Comment from Hotel Management
15 Feb 2024 by Zulum, Hotel Management
Estamos muy agradecidos. Muchas gracias
by A verified traveler
Posted 10 Feb 2024
Esta descuidado Nesecita remodelación
by A verified traveler
Posted 4 Feb 2024
Comment from Hotel Management
4 Apr 2024 by Equipo Zulum, Hotel Management
Gracias por su tiempo para calificar su estadía en Hotel Zulum, Nos complace saber que nuestro esfuerzo es compensado con su satisfacción.Gracias.
by A verified traveler from San Bruno
Posted 23 Jan 2024
The only good thing the location. The vents did not work, no regular hot water, staff not really friendly
