Ratings based on 335 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
It’s very nice very much for the aesthetics the food is a 6/10 you’re better off going off the property and this is not all inclusive so have your coins ready everything costs and try to fly into Tulum or playa del Carmen instead of Cozumel
Comment from Hotel Management
19 Nov 2024 by Hotel Bardo, Hotel Management
Dear Jahnasia,Thank you for your review of Hotel Bardo. We appreciate you taking the time to share your feedback.We understand your perspective on the pricing of food and beverages. While we strive to offer a premium experience, Bardo is not an all-inclusive resort. Our pricing reflects the high quality of our ingredients, the unique setting of our hotel, and the additional services we provide. We hope you'll consider giving us another chance to provide you with a more positive experience. Sincerely,The Hotel Bardo Team
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Hotel Bardo, Hotel Management
Dear Brianne,Thank you for your 5-star review of Hotel Bardo! We're thrilled to hear that you had such a wonderful experience. Your positive feedback motivates us to continue providing exceptional service. We hope to welcome you back soon for another unforgettable stay.Sincerely,The Hotel Bardo Team
by A verified traveler from Seattle
Posted 3 Nov 2024
We were very pleased with the privacy of our room, the interior design, and the outdoor shower. The staff was consistently attentive and courteous.
Comment from Hotel Management
4 Nov 2024 by Hotel Bardo, Hotel Management
Dear Russell,Thank you for your 5-star review of Hotel Bardo! We're thrilled to hear that you enjoyed your stay and appreciated the privacy, design, and outdoor shower in your room.Your kind words about our staff are music to our ears. We strive to provide exceptional service, and we're glad our team exceeded your expectations.We hope to welcome you back to Hotel Bardo soon for another unforgettable experience.Sincerely,The Hotel Bardo Team
by A verified traveler
Posted 28 Oct 2024
This was the most amazing hotel stay we have had In a long time. My wife and I went for our 10 year anniversary and the staff was amazing from booking our car service to and from dinners to booking our excursions. They even played the World Series for us to watch we had to most amazing and relaxing time the drinks were excellent and so was the food. We will be back soon.
Comment from Hotel Management
30 Oct 2024 by Hotel Bardo, Hotel Management
Dear Elisa,Thank you for your incredible 5-star review of Hotel Bardo! We're thrilled to hear that you and your wife had such an amazing 10-year anniversary celebration.Your kind words about the staff, the accommodations, and the overall experience are music to our ears. We strive to create a luxurious and memorable atmosphere for all our guests, and it sounds like we achieved that for you.We're especially delighted to hear that the staff went above and beyond to make your stay special, including arranging car service and playing the World Series. Our team is dedicated to providing exceptional service, and we're thrilled that they exceeded your expectations.Thank you for choosing Hotel Bardo for your special occasion. We hope to welcome you back soon for another unforgettable experience.Sincerely,The Hotel Bardo Team
by A verified traveler
Posted 6 Oct 2024
Definitely for the grown and sexy, very calm relaxing environment.
Comment from Hotel Management
7 Oct 2024 by Hotel Bardo, Hotel Management
Dear Rochelle,Thank you for your review of Hotel Bardo! We're thrilled to hear that you found our hotel to be a perfect retreat for relaxation.Our goal is to create a serene and enjoyable atmosphere for our guests, and it sounds like we achieved that for you.Thank you for choosing Hotel Bardo! We hope to welcome you back soon for another unforgettable experience.Sincerely,The Hotel Bardo Team
by A verified traveler
Posted 6 Oct 2024
The most beautiful property I’ve ever been too. Can’t wait to come back and enjoy the incredible amenities and serene atmosphere. Staff went above and beyond at every turn.
Comment from Hotel Management
7 Oct 2024 by Hotel Bardo, Hotel Management
Dear Allison,Thank you for your incredible 5-star review of Hotel Bardo! We're thrilled to hear that you found our property to be so beautiful and that you had such a memorable experience.Your kind words about our staff and amenities are music to our ears. We strive to create a luxurious and relaxing atmosphere for all our guests, and it sounds like we achieved that for you.We hope to welcome you back to Hotel Bardo soon for another unforgettable stay!Sincerely,The Hotel Bardo Team
by A verified traveler
Posted 1 Sep 2024
Loved it here! Especially my guy Jay and Leo. Great staff members. Made my experience alllll worth it!
Comment from Hotel Management
2 Sep 2024 by Hotel Bardo , Hotel Management
Dear Elijah,Thank you for your amazing 5-star review of Hotel Bardo! We're thrilled to hear that you had such a wonderful experience.We're especially delighted to know that Jay and Leo made your stay so memorable. Your kind words about the staff mean a lot to us.We hope to welcome you back to Hotel Bardo soon!Sincerely,The Hotel Bardo Team
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Hotel Bardo , Hotel Management
Dear Michael,Thank you for your review of Hotel Bardo! We appreciate your feedback and are glad you had a positive experience overall.We're always striving to improve, so we'd love to hear more about what could have made your stay a perfect 5-star experience. Your insights will help us continue to enhance our services.Thank you for choosing Hotel Bardo! We hope to see you again soon.Sincerely,The Hotel Bardo Team
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Hotel Bardo , Hotel Management
Dear Sandip,Thank you for your review of Hotel Bardo! We appreciate you taking the time to share your experience, and we're happy to hear you enjoyed your stay with an 8 out of 10 rating.In the meantime, we're glad you enjoyed your time at Hotel Bardo. We hope to welcome you back soon for a truly exceptional experience.Sincerely,The Hotel Bardo Team
by A verified traveler
Posted 11 Aug 2024
My time at Hotel Bardo was truly amazing! The moment I walked in I experienced amazing customer service. The front desk concierge Fernando Gonzalez was so thorough! He did a great job explaining everything and gave us a lovely tour of the facilities. I stayed in a one bed villa. Fernando did a great job booking my spa services and was very accommodating when I had to make a slight change. I got a deep tissue massage from Gloria and it was truly amazing. She was extremely responsive to my notes and did a good job checking in with me about the pressure throughout the service. I also experienced great service from Gabriel who helped me with my luggage and made me feel welcomed! I enjoyed the 24 hour pool and access to the restaurants and bars on site and at Una Vida. The staff at Una Vida were also really kind. Santos invited us and he was so kind to get us food as we enjoyed the pool. The food was amazing the elote was so yummy! I attended the jazz night they hosted. My stay was amazing I live Bardo’s vision to support people with disconnecting and being present. There were constant reminders to do that and I left so encouraged to disconnect to reconnect! Thank you Bardo for the restorative stay!
Comment from Hotel Management
12 Aug 2024 by Hotel Bardo , Hotel Management
Dear Rachel,Thank you for your incredible review of Hotel Bardo! We're absolutely thrilled to hear that your stay was truly amazing from the moment you arrived.Your kind words about our team, especially Fernando, Gloria, Gabriel, and Santos, mean the world to us. They are shining examples of our commitment to providing exceptional service. We'll be sure to share your compliments with them.We're so glad you enjoyed your one-bedroom villa, the 24-hour pool, the delicious food, and the rejuvenating spa services. It sounds like you fully embraced the Bardo experience and found the perfect balance of relaxation and connection.Our goal is to create a space where guests can truly disconnect and reconnect, and it's wonderful to hear that we achieved that for you.Thank you again for choosing Hotel Bardo. We hope to welcome you back soon for another restorative stay!Sincerely,The Hotel Bardo Team
