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HoteL cAsaiA

2.5 star property
Hotel with free parking, near Tulum Mayan Ruins

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Photo gallery for HoteL cAsaiA

Front of property
Exterior
Cribs/infant beds
Exterior
Cribs/infant beds

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Parking included

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room, Private Bathroom, Ground Floor

Cribs/infant beds

Standard Double Room, Private Bathroom, Ground Floor

Highlights

Air conditioning
LED TV
Ceiling fan
Private bathroom
Designer toiletries
Daily housekeeping
Located on the ground floor
  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom, Tower

Cribs/infant beds

Superior Double Room, 2 Double Beds, Private Bathroom, Tower

Highlights

Air conditioning
LED TV
Ceiling fan
Private bathroom
Designer toiletries
Daily housekeeping
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Av. Coba Norte, in front of Hotel el Meztizo, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 18 min walk - 1.6 km
  • Gran Cenote - 3 min drive - 3.6 km
  • Playa Ruinas - 6 min drive - 3.2 km
  • Tulum Mayan Ruins - 6 min drive - 3.0 km
  • Playa Paraiso - 14 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 89 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪La Coqueta - ‬1 min walk
  • ‪Azul Cafe - ‬4 min walk
  • ‪Tajankun Restaurante - ‬6 min walk
  • ‪Papaya Pizza & Co - ‬6 min walk

About this property

HoteL cAsaiA

Hotel near Tulum National Park
HoteL cAsaiA provides amenities like a terrace and a garden.
Additional perks include:
  • Free self parking
  • Free bicycle rentals, airport drop-off service (surcharge), and express check-out
  • Express check-in, smoke-free premises, and luggage storage
Room features
All guestrooms at HoteL cAsaiA have comforts such as air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and showers
  • 32-inch LED TVs with cable channels
  • Cribs/infant beds, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Free self parking on site

Things to do

  • Free bicycle rentals

Family friendly

  • Crib (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Crib (surcharge)

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 PM
Early check-in subject to availability
Early check-in fee: MXN 200
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 200
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for MXN 250 per stay
MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 800.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 1950 per vehicle
  • Early check-in fee: MXN 200 (subject to availability)
  • Late check-out fee: MXN 200 (subject to availability)
  • Crib (infant bed) fee: MXN 250 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Hotel CAsaiA Tulum
Hotel CAsaiA
HoteL cAsaiA Hotel
HoteL cAsaiA Tulum
HoteL cAsaiA Hotel Tulum

Frequently asked questions

Is HoteL cAsaiA pet-friendly?

No, pets are not allowed at this property.

How much is parking at HoteL cAsaiA?

Self parking is free at this property.

What time is check-in at HoteL cAsaiA?

Check-in start time: 3 PM; Check-in end time: 9 PM. Early check-in is available for a fee of MXN 200 (subject to availability). Late check-in is available during limited hours.

What time is check-out at HoteL cAsaiA?

Check-out is at noon. Late check-out is available for MXN 200 (subject to availability).

Does HoteL cAsaiA provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport. A fee of MXN 1950 per vehicle applies.

Where is HoteL cAsaiA located?

Located in Tulum City Center, this hotel is within 1 mi (2 km) of Dos Aguas Park and Tulum National Park. Tulum Mayan Ruins is 1.7 mi (2.7 km) away.

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HoteL cAsaiA Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 45 reviews
Rating 8 - Good. 21 out of 45 reviews
Rating 6 - Okay. 10 out of 45 reviews
Rating 4 - Poor. 3 out of 45 reviews
Rating 2 - Terrible. 4 out of 45 reviews

8.2/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Liked: Staff & service, amenities
The room was ok but there was enough water in the bathroom
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Ofrecen agua caliente y ninguna de las 4 habitaciones tenia agua caliente, el pasillo tenia agua, solo dan dos toallas y en todas las habitaciones nos cobraron 4 personas, ya que aqui cobran por persona que se hospeda
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Buen lugar en tulum
Los cuartos están limpios y la relación precio beneficio está excelente
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Ich kann mich nicht erinnern jemals in einem Hotel gewesen zu sein, welches ein derart schlechtes Preis-Leisungsverhältnis aufweist. Und ich bin wirklich nicht heikel, da ich auf meiner Durchquerung der USA 2018 an einige „lustige“ Hotels/Motels geraten bin. Zum Problem: - Checkin angeblich ab 15:00 gemäss ebookers. Um 15:00 war ich dort. Kein Personal da. Alles abgeriegelt, mann kommt gar nicht zur Rezeption. Man kann läuten - vergebens. 15:20 bequemte sich dann auf meine Rufe hin und die Unterstützung anderer Hotel-Gäste doch noch ein Mann zur Rezeption. -Der Mann verstand jedoch nicht was ich wollte. Worte wie: Check-in oder die Reservationsbestätigung von ebookers schienen ihm absolut fremd. Ich gebe zu, mein Spanisch ist gar nicht gut, also musste Google-Translate her. Jedoch schien er auch auf Spanisch nicht zu verstehen, dass ich einfach nur einchecken möchte. Nach langem Hin- und Her, kam dann eine junge Frau und ich konnte ca. mit einer Stunde Verspätung einchecken... - Dass das angepriesene WLAN grösstenteils nicht funktionierete ist noch eine Sache. Von 4 Tagen hatte ich ca. einen Tag WLAN. Als ich die Besitzer darauf aufmerksam machte, schien das jedoch niemanden gross zu stören. - Warmes Wasser für eine Dusche hatte ich nicht immer und die Spülung der Toilette funktionierte ebenfalls nur spoadisch. Also habe ich den Abfalleimer stets mit Wasser aufgefüllt und so gespült. Zudem kam aus der Dusche ein bestialischer Gestank. Nie wieder!
Stayed 4 nights in Jan 2019

2/10 Terrible

Maria, Toluca, México

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel para dormir 1 noche.
La recepción del hotel fue tardada, la habitación que me dieron no funcionaba el aire acondicionado y me cambiaron de habitación la cual había arañas y mosquitos, los cuales a la siguiente mañana mis hijos y yo amanecimos con varios piquetes, la regadera del baño salpicaba toda, hotel de urgencia para pasar la noche y ya.
Stayed 1 night in Aug 2018

10/10 Excellent

Jim

Closest to the ruins
Don’t let the pink jailhouse look fool you. Inside the rooms are large and clean. I walked to the ruins from here.

8/10 Good

Verified traveler

muy bien ubicado y agradable precio accsesible personal amable
Stayed 1 night in Apr 2018

8/10 Good

carlos

Es un hotel bien ubicado y el precio accsesible y limpio
Stayed 1 night in Apr 2018

8/10 Good

Jonny, ciudad de mexico

Barato y cómodo
El hotel es cómodo está a 5 min en bici o carro del centro de Tulum y de la playa está a 15 min. Lo padre también es que te prestan gratis las bicis para recorrer el centro y las playas. Es un hotel práctico
Stayed 1 night in Feb 2018

8/10 Good

ap , 日本

スタッフが優しい。
一室ダブルベッドツインをかりました。部屋はエアコン有り、テレビあり、ベッドの寝心地も良いです。借りた部屋がたまたまかもしれませんが排水溝が流れずお風呂が水浸しになりました。キッチンなし。冷蔵庫なしでした。 グランセノーテまでホテルの前の道をひたすら真っ直ぐ自転車で10-15分。ホテルで自転車の貸し出しデポジット250です。ちなみに自転車にブレーキは無くペダルを後ろに回すとブレーキがかかるタイプ。（メキシコでは珍しくないです）。徒歩圏内にスーパーと銀行、コンビニがあります。フロントは8-21時。スタッフはスペイン語オンリーですが、一生懸命話しを聞いてくれますし、とても親切に対応してくれます。
Stayed 1 night in Feb 2018

4/10 Poor

Daen

Disliked: Staff & service
Attenzione a questo hotel!
Personale molto scortese al check in. L'hotel non accetta pagamenti con carte di credito ne banconote estere. Viene accettato il pagamento solamente con moneta locale. Il personale parla solamente la lingua locale. Dopo due giorni mi è arrivata una mail con scritto 'gracias' e mi sono ritrovato un'addebito sulla carta di credito utilizzata per la prenotazione con un pernottamento a me sconosciuto. Personalmente non consiglio questo hotel
Stayed 1 night in Jan 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

leonardo, chihuahua

Solo una noche
Solo estuvimos una noche, el precio está acorde a la instalación sin duda regresaría a este hotel
Stayed 1 night in Dec 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Good price
A little out of the way. About 1.5 k from ado bus station. Located next to a large supermarket But the price was right. None of the staff spoke english. But were very friendly and attentive. Bikes are avilable to use free ( you get what you pay for). They do function. Hot water takes forever ( apparently the norm). Aircon worked well... I walked everywhere ( taxis are available always). Lots todo in this town
Stayed 1 night in Nov 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pesimo
Llegue al hotel con mi reservación ya hecha y no querían darme la habitación por que supuestamente yo no había hecho el pago cuando jamás me notificaron eso, me hicieron caminar para ir a un banco y regrese y no sabían darme respuesta de mi reservación, tuve que irme y buscar otro alojamiento ya que el personal no esta nada capacitado para tratar con las personas perdiendo tiempo de mi viaje. No lo recomiendo para nada.
Stayed 2 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Ok place to crash.
Ok as a place to crash. Nice room. No contact or help from staff. Rooms face on to busy road. Closer to Tulum ruins as at far end of town.
Stayed 2 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

t15, españa

Liked: Staff & service
Mejorable con más humildad
No tienen botellas agua gratis que anuncian, personal antipático, prepotente, y muy desorganizado. Check in y check out muy lento.pocas veces estaban en recepción, pero tampoco iban cuando se les llamaba. Falta de amabilidad con el cliente.
Stayed 4 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

It was okay for the price, has all the necessary and good wifi.
Stayed 1 night in Mar 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Maria

This review was submitted before 2018 and has not been verified.

6/10 Okay

Ezequiel, Tabasco

Hotel comodo.
Hotel pequeño pero comodo cerca del centro y de lugares para comer rico y barato, también cerca de la playa, buena ubicación. Estacionamiento, wifi, agua fria y caliente, hotel limpio, a la orilla de la carretera y exactamente a la entrada de Tulum, económico, sin elevador solo son dos plantas, A/C, TV planas. En general bien cumple con el objetivo.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Frank, Frankfurt

kostenlose Fahrräder, ligt an der Hauptstrasse, zum Strand mit dem Fahrrad ca. 20 Minuten
This review was submitted before 2018 and has not been verified.

8/10 Good

sangchul

가격대비 좋았습니다.
This review was submitted before 2018 and has not been verified.

8/10 Good

Juan Alfonso

hotel limpio
Buen hotel para el precio que tiene, esta cerca de todo(centro, supermercado, playa) y te dan bicicletas lo cual te ahorra una buena lana en Tulum.
This review was submitted before 2018 and has not been verified.

8/10 Good

Omar

Hotel limpio y cómodo
Un hotel agradable, costo accesible y limpio.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Convenient and relaxing!
Great place to hang your hat while visiting the cenotes, ruins, beach, and tulum night life. The free parking allowed us to use a rental car (which I highly recommend for tulum and surrounding area but make sure you rent from another location like Playa Del Carmen, too expensive to rent in tulum). If you don't have a car they offer free bicycles to commute to the beach, ruins and the closer cenotes. Wish they had coffee in the lobby in the morning but I was able to get some from the OXXO across the street. Most days there is a torta (sandwhich) stand on the street beside hotel which has delicious tortas, and the grocery store is right on the corner. Staying here you are close to a lot of conveniences as well as near the end of the tourist strip. Some reviews mentioned the traffic being too loud on the big window rooms but we stayed in one and had no problem sleeping. Rooms are big with high ceilings, air conditioning, good water pressure, and clean. There are sun chairs on the back patio common area for sunbathing if you are too lazy to go to the beach.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Praktisch und sehr sauber
geeignete Lage und gratis Veloverleih