Ratings based on 264 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from La Jolla
Posted 13 Oct 2023
They gave us an upgrade and all staff are amazing! Thank you all waitress and Pau to take care of us and make such an special moment for us!
Comment from Hotel Management
13 Oct 2023 by Thank you, Hotel Management
Dear Semih, We are pleased to know that you enjoy your stay with us, Thank you for your comments, we really appreciated them, We are forwarding it to our General Manager to share it with all the staff, they will be glad to hear about you.Warm Regards,HIP HOTEL by ANA Y JOSE
by A verified traveler
Posted 7 Jul 2023
I would like to share my experience of staying at this exceptional hotel in Tulum. In my opinion, it was the best hotel I have ever stayed in. The staff was incredibly friendly and accommodating and even surprised us with a romantic dinner. We opted for the all-inclusive package, and the food and drinks were of top-notch quality. I am definitely looking forward to returning to this remarkable hotel.
by A verified traveler
Posted 30 Jun 2023 on Orbitz
by A verified traveler
Posted 21 Jun 2023 on Travelocity
by A verified traveler
Posted 5 Jun 2023
Everything was perfect.
by A verified traveler
HOUSEKEEPING STEALS NO RESOLUTION FROM MANAGEMENT
Posted 18 Mar 2023 on HotelsStayed at Hip Hotel March 9 - March 14 2023. Had a fun time at hotel March 9 and 10. The fun ended Saturday March 11 when wife's Louis Vuitton purse was stolen out of her closed luggage on March 11th. We know exactly when the purse was stolen and who stole it (based on the mini bar invoice with the hand writing of the person who took the purse). There is security footage of my wife returning to the hotel with the purse the evening before it was stolen. Hotel didn't allow us to see the footage of the housekeeper going into our room to clean is between the hours of 3-5pm on March 11 when we were at the beach at Hip Hotel.
No one from the hotel seems to care of take this seriously. This is a $1600 purse that was stolen. The simply said they asked the housekeeper and they said she said that she didn't take the purse. Of course she's going to say that! She had to dig into my wife's luggage to get to the purse too.
We had additional evidence and even a timeline for the hotel to observe the cameras they 'swear they have' on the property, to look at when we left the room with the purse and the property. They could see that we went back into the room with the purse, and we left the room without it while the house keeper was cleaning the room.
All things point to the house keeper stealing the purse.
When we ask for the owner's contact information, they block you from getting it. Sent an email a few days ago to the manager and no response.
This is not where you want to stay...
by A verified traveler
Posted 13 Mar 2023
Amazing nice small resort Hotel very pictureistic, with the water and sand just a few steps from your room. Staff is very cordial, respectful and friendly. Good food and good amenities. Highly recommended
by A verified traveler from Hamilton
Posted 26 Feb 2023
The food/ alcohol was expensive
by A verified traveler
Wonderful beach location and service
Posted 17 Feb 2023 on HotelsWe stayed 3 nights at this lovely beach hotel. The location on Tulum's coast was perfect for us. It's on the quieter end of the hotel area, and that's what we had hoped for.There are plenty of dining choices along the main road within easy walking or transit distance. Our complimentary daily breakfast was a really nice treat, and all the servers were friendly and helpful, especially Roberto. The restaurant had a beautiful ocean view on the deck as well as inside. The rest of the staff was equally kind. We did have one issue as we found ourselves in a room choice that we had not made. When we brought this to the attention of the front desk, Aranza and the concierge, Mariciel, apologized for the error and immediately tried to fix the problem. We ended up moving rooms for our last night, and were given a bottle of champagne for our inconvenience. We appreciated their responsiveness. We would absolutely return to the Hip Hotel. The morning sunrises were spectacular!
by A verified traveler
Posted 29 Jan 2023
It was good
