Ratings based on 140 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Had an amazing time at this unique, very tranquil resort. The food and drinks are double normal prices but we found other options in town. The beach, overall vibe, and daily yoga in the stunning ocean-view shala made it all worth it. The beds were very comfortable and the shared washrooms / showers were good - lots of hot water. I rented a bike from Ikal and rode to Gran Cenote which took about 30 minutes, 20 on a modern path and 10 on road side. Not for beginners. You can walk to ruins from Ikal. Highly recommend. ⭐️⭐️⭐️⭐️⭐️
by A verified traveler
Posted 27 Nov 2024
Great time great beach.
Comment from Hotel Management
10 Dec 2024 by Gracias., Hotel Management
Hola Emmanuel buenos dias, muchas gracias por tu comentario y tu visita, te deseamos un buen viaje de regreso a casa y esperamos nos visites pronto de nuevo, saludos cordiales.
by A verified traveler
Posted 21 Aug 2024 on Orbitz
Alan was super friendly and explained everything to us, facility is amazing if you want to disconnect for a couple of days, vibes were great! Will definitely come back
Comment from Hotel Management
26 Aug 2024 by Buen viaje., Hotel Management
Hello Sarahi, thank you very much for your comment, it is very helpful for us. We want to thank you for visiting us. We hope you had a good trip back home and of course we will see you soon for new experiences.Warm regards from all the Ikal staff.
by A verified traveler
Posted 9 Aug 2024
The staff were really great. Jorge (the bellhop) was really friendly and helpful. Daniel was my driver and I highly recommend that you travel with him. I DOMT LIKE THAT THIS HOTEL DOESNT HAVE COMPLIMENTARY AIRPORT TRANSFER ESPECIALLY SINCE you got to pay for literally everything else. The food was ok. It was Chevy (not as authentic as I would like) big down side was the shared bathrooms and shower. Another downside was that the air conditioner didn’t completely cool down the tent. But overall I loved the stay and had a great time. Would definitely do it again.
Comment from Hotel Management
26 Aug 2024 by Muchas gracias., Hotel Management
Hi Yajaira, thank you very much for your comment, it is very helpful for us, we also want to thank you for your visit, we will address the points you highlight, we hope you had a good trip back home.Kind regards from all the Ikal staff
by A verified traveler
Posted 30 Apr 2024 on Hotels
Comment from Hotel Management
24 May 2024 by Ed, Hotel Management
Thank you Ankit, we hope you had a great stay with us
by A verified traveler
How to get there
Posted 28 Mar 2024 on HotelsDirections were confusing, roads on the phone did not match same name. You want to go down rt 15 but really no sign saying rt 15 , right at the start of tulum main strip on 307. Go down to were it makes a sharp turn to the rt. At that point there is a rd that one may think its just to the hotel depending on if you there durning day or night. That is the road you take in. Its is almost a 105 degree turn to the left. We were not able to find it first night and had people giving us all sorts of directions. Would try to get there in day light. Kindof disappers at night if you dont know what your looking for and dont know if your on the right road.
Comment from Hotel Management
20 Apr 2024 by Ed, Hotel Management
Hi Cory, we appreciate your time and feedback, we undersatnd that with all the changes that the National Park is bringing, directions and signalization are something they need to work on, we hope you enjoyed your time at the hotel and hope to see you back soon
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
20 Apr 2024 by Ed, Hotel Management
Hola Veronica, nos encantaría poder leer tu feedback de tu estancia para buscar mejorar, esperamos leerte pronto
by A verified traveler
Posted 2 Feb 2024
The tent i rent is old and not clean.
Comment from Hotel Management
4 Mar 2024 by Front desk, Hotel Management
We feel really sorry about the inconveniences, we invite you soon So you can enjoy the modifications we are working on.
by A verified traveler
Posted 29 Jan 2024
Comment from Hotel Management
4 Mar 2024 by Front desk, Hotel Management
We feel very glad that you stayed with us, Hopefully we can see you again really soon!
by A verified traveler
Posted 24 Jan 2024 on Hotels
Comment from Hotel Management
16 Feb 2024 by Front Desk, Hotel Management
Dmitri, we feel glad to hosted you, hopefully we can see you again and you can enjoy more of our activities and benefits.
