Ratings based on 87 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024 on Hotels
The water came out mostly cold in the shower and the drain was closed so the water went down slowly. Was only there for one night place was clean the lady that was at the reception at night was friendly.
Comment from Hotel Management
8 Apr 2024 by Era Hotel front desk, Hotel Management
Hi Claudia! Too bad you didn't let us know so we could fix it. We send you a warm greeting from the Era staff!
by A verified traveler
Posted 20 Feb 2024
We had a fun stay. Hotel staff excellent. The hotel itself is okay, but nothing special. The setup of the room is a little odd, with the shower beside the bed, seperate from the toilet. Convenient for local bars and restaurants.
Comment from Hotel Management
20 Feb 2024 by Era Hotel front desk, Hotel Management
Hey Steven, thanks a lot for your review, we really appreciate
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
16 Mar 2024 by Era Hotel front desk, Hotel Management
Gracias por su puntuación! Nos alegra que su diastase en Era Hotel haya sido gratificante! Saludos.
by A verified traveler
Posted 28 Sep 2023
I can honestly say I enjoyed my stay at Era Hotel. The hosts were a beautiful couple who welcomed me warmly. They were so willing to help me find dining options, car service and even offered to make me breakfast for my birthday. I absolutely loved my stay! Highly recommend 10 out of 10! Thank you guys for helping my first solo trip a memorable one. And the traditional Mexican Breakfast was delicious!!!
Comment from Hotel Management
2 Oct 2023 by FRONT DESK , Hotel Management
Hello Tasha, Thank you very much for your time in sharing your experience with us, we are pleased that you were happy with your stay, we look forward to welcoming you back in the future.
by A verified traveler
Posted 21 Sep 2023
Muy bonito lugar. Excelente amenidades y un personal muy amable.
Comment from Hotel Management
21 Sep 2023 by Era hotel team, Hotel Management
Hola Manuel, Muchas gracias por tus palabras, un placer poder ser parte de tu experiencia y espero que pronto nos vuelvas a elegir para ser tus anfitriones.
by A verified traveler
Posted 25 Jun 2023
Amabilidad
Comment from Hotel Management
26 Jun 2023 by Larry, Hotel Management
Querida Evalerie,Muchas gracias por tomarse su tiempo de calificar su estancia con nosotros. Esperemos que comparta su experiencia con sus amistades y familiares para que ellos también disfruten de la magia que proporciona Era Hotel. deseamos que regrese pronto.
by A verified traveler
Posted 9 Jun 2023
Comment from Hotel Management
29 Jun 2023 by Rally , Hotel Management
Hello Mr. Evans,We wish you well. We would really like to hear from you on why such a low score you gave the hotel. This can help us better our service to the next guests. Please reach out to us.
by A verified traveler from Linden
Posted 2 Apr 2023
Location very close to main avenue, walking distance. Bikes available to guest. Staff very courteous, friendly and helpful. In the room.. No TV, No phone. Hotel is 2 level, no elevator. Restaurant is currently closed, continental breakfast is available, but later in the morning. It is a very safe and secure facility. Front door locked and monitored 24 hrs. Iron must be requested at front office. Very small fridge in the room. The pool is very well maintained, clean and relaxing atmosphere. We were in and out, therefore it was ok for having a place to sleep. The neighborhood is a bit shabby but safe to walk around, small businesses around corner worth exploring. Pharmacy on corner to get some essentials but opens later in the morning. and taco truck on corner as well. Lots of construction going on in the area. No noise, however power was affected 1 day of our stay. This is not meant to be a negative review, more so realistic information. Staff is highly accommodating and nice. Loved the home feeling, were treated like family not guest. I will consider returning, if minor adjustments. I need a TV to keep up with the world, or just for weather update. Thank you Era team
Comment from Hotel Management
3 Apr 2023 by rally , Hotel Management
Dearest Santa,Thank you for staying at Era Hotel for your holidays. We will take your observations under consideration.We wish you a safe flight home.
by A verified traveler
Posted 25 Mar 2023 on Hotels
Comment from Hotel Management
27 Mar 2023 by FRONT DESK , Hotel Management
Dear Gabriel,We thank you for staying at Era hotel. We would love to hear why you gave us such a low rating. Please contact us to hear your dislike of your stay.
by A verified traveler
Posted 11 Feb 2023
Property was great and the staff were extremely responsive and helpful. The room is as advertised. The area is great to have access to restaurants and bars but not be in the main tourist area of Tulum on the Main Street. A lot of construction is happening everywhere so this could change quickly. Hotel let us spend the whole day by the pool while we waited for our evening flight which was nice. Breakfast was simple but good and included. Hotel is extremely secure and felt safe.
Only minor issue, shower is in the room with only 3 sides stopping water from coming out so the floor gets a bit wet.
Otherwise would recommend as a hotel option.
Comment from Hotel Management
11 Feb 2023 by Era hotel & spa Tulum, Hotel Management
Dear David, Thank you so much for giving us an amazing review, you guys were awesome guest and we really apreciate your comments, we will do our best to better our experience for our future guest, have a safe flight back home. Sunny Regards Era Hotel & Spa
