Ratings based on 998 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by E-Concierge, Hotel Management
Dear Leandra Hart. Thank you for posting your review through Expedia. We hope to welcoming you back soon. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa.
by A verified traveler
Posted 20 Nov 2024
Everything fine just food should be a little better
Comment from Hotel Management
20 Nov 2024 by E-Concierge, Hotel Management
Dear Agnieszka Krawczyk. Thank you for sharing the review of your stay at our resort. We appreciate your constructive comments about our gastronomical options, we will address it with our F&B team. We hope you will visit us again soon. Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by E-Concierge, Hotel Management
Dear Janet F Grant.Thank you for sharing your review through Expedia. We look forward to your return. Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by E-Concierge, Hotel Management
Dear ARUNDHATI HIMANSHU PATEL.Thank you for your review.We look forward to your return. Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa.
by A verified traveler
Posted 13 Nov 2024
limited dining options and the food was OK. The coco cafe the one coffee shop does not open until 7. The juice bar has limited hours and opens at 9. No food options after 10:30. The staff is friendly so they accommodated our big group wherever possible.
Comment from Hotel Management
14 Nov 2024 by E-Concierge, Hotel Management
Tejvir MongaThank you for sharing your feedback regarding your recent stay at our resort. We’re delighted that you found our staff friendly and accommodating for your group.We want to take the opportunity to inform you that while our on-site dining options, including the Coco Café and juice bar, do have specific operating hours, we also offer room service for your convenience. Room service is available 24 hours a day, and we would be happy to bring a selection of delicious meals and refreshments directly to your room at any time.We hope to welcome you back soon and thank you again for your valuable feedback.Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa
by A verified traveler
Posted 12 Nov 2024
Great resort
Comment from Hotel Management
12 Nov 2024 by E-Concierge, Hotel Management
Dear Jenna Sickels. Thank you for sharing the positive review of your stay at Dreams Tulum Resort & Spa. We look forward to your return.Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa
by A verified traveler
Posted 7 Nov 2024
The property was out dated and the food was horrible. They told me my room was upgraded but it was no different than my family members that pay less. The all inclusive did not feature top shelf alcohol. It was not a pleasant experience.
Comment from Hotel Management
7 Nov 2024 by E-Concierge, Hotel Management
Dear Mr. Charles Lampton. We appreciate you took the time to share the feedback of your stay at our resort. We deeply apologize for the experience you had during your stay. We understand how important it is for our guests to enjoy both the accommodations and the services, and we are truly sorry that we did not meet your expectations in these areas.Please be assured that your observations regarding our property, the quality of food, and the other contructive remarks you shared, have been addressed with the relevant departments for review and improvement.We value your feedback as it helps us to continuously enhance the guest experience. We hope you will consider staying with us again in the future, as we would love the opportunity to restore your trust.Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by E-Concierge, Hotel Management
Dear Hicham Baba. Thank you for posting your positive review through Expedia. We are glad you enjoyed your stay at our resort. We hope to welcoming you back again soon. Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa.
by A verified traveler
Posted 5 Nov 2024
Service was great!!
Comment from Hotel Management
5 Nov 2024 by E-Concierge, Hotel Management
Dear Mr. Christopher Patrick Westermann.Thank you for your review! We're thrilled to hear that you had a great experience at Dreams Tulum Resort & Spa. We look forward to welcoming you back for another unforgettable stay!Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa.
by A verified traveler from Terrell
Posted 5 Nov 2024
food above average for resort food. rooms and property were very nice. our only complaint was the water was very rocky and hard to get in ocean. im avid snorkeler and could not do any without leaving resort.
i can hang at pool at home so disappointed with ocean
Comment from Hotel Management
5 Nov 2024 by E-Concierge, Hotel Management
Dear David Potts.Thank you for sharing your feedback through Expedia. We are glad to hear that you enjoyed our gastronomial options, rooms, and property during your stay at our resort.We apologize that the ocean conditions did not meet your expectations. The rocky areas you encountered are actually coral formations, which are an important part of the local marine ecosystem. We understand that they can make direct access to the water a bit more challenging in some areas, however, they also contribute to the vibrant underwater life that makes Tulum such a special area for snorkeling. We regret that this impacted your experience, and we understand your disappointment, especially as an avid snorkeler.We truly appreciate your understanding, and hope to welcome you back in the future for a more enjoyable experience.Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa.
