Ratings based on 193 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Todo muy lindo
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Front Office Manager, Hotel Management
Dear Randy.Thank you so much for taking the time to share your positive experience with us! Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler
Posted 17 Oct 2024
Beautiful resort
Comment from Hotel Management
7 Nov 2024 by Front Office Manager, Hotel Management
Dear Diana.Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler from HIALEAH
Posted 15 Oct 2024
Beautiful loved it
Comment from Hotel Management
7 Nov 2024 by Front Office Manager, Hotel Management
Dear Guest. Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay. Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler from Blairsville
Posted 3 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Front Office Manager, Hotel Management
Dear TracyThank you so much for taking the time to share your positive experience with us. Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Front Office Manager, Hotel Management
Dear Godivea. Thank you so much for taking the time to share your positive experience! Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Front Office Manager, Hotel Management
Dear Daniel.Thank you so much for taking the time to share your positive experience! Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Front Office Manager, Hotel Management
Dear Charles. Thank you so much for taking the time to share your positive experience! Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler
Posted 6 Sep 2024
Property was beautiful & super clean!!! Very well kept & staff was super friendly! From the food by the pool to the one in charge of the kids club!Food was ok, I think they need more options. However the entertainment wasn't good!! They need to put music that will appeal to everyone, not what was playing! Also it should be all inclusive, place was pretty pricey & then the food & drinks adds up to a pretty penny!
Comment from Hotel Management
11 Oct 2024 by Front Office Manager, Hotel Management
Dear Maribel. Thank you for your kind words about our hotel! We’re thrilled to hear you found it incredible. However, we’re sorry to learn that the entertainment didn't meet your expectations. Your feedback is invaluable as we strive to enhance our offerings. We hope to welcome you back in the future and provide an even better experience!Sincerely, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
26 Sep 2024 by Front Office Manager, Hotel Management
Dear Alonzo. Thank you so much for taking the time to share your positive experience! Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
