Ratings based on 208 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
by A verified traveler
Posted 16 Jan 2025
I recently had the pleasure of staying at the Hotel Conrad Tulum and was thoroughly impressed by the beauty of this hotel, despite a brief water shortage on January 7th. The quality of service stood out from the moment I arrived, with every staff member going above and beyond to ensure a comfortable and enjoyable stay.
Mr. Francisco Corvin, the General Manager was amazing his hands-on approach was evident, as the entire team demonstrated exceptional attentiveness and professionalism, making sure that I felt well taken care of during the minor inconvenience.
The culinary offerings were a highlight of the stay. The quality of the food was outstanding, with a diverse menu that satisfied every palate. Each meal was a delightful experience, The Ukai-Japanese restaurant was amazing, showcasing fresh ingredients and creative presentation. The bar service was equally impressive, offering expertly crafted cocktails and a vibrant atmosphere that added to the overall charm of the hotel.
The design and decor at Hotel Conrad Tulum are simply stunning. The architecture and interior design reflect a perfect blend of modern luxury and natural beauty.
I want to take the opportunity to mention some employees that made my stay memorable: Chef Omar from the Japanese restaurant, Sergio and David from the bar, Hector and Jasiel from Valet and the entire team from the Spa. Thank you Conrad Tulum
by A verified traveler
Posted 14 Jan 2025
I like everything about this porperty
Comment from Hotel Management
15 Jan 2025 by Front Office Manager, Hotel Management
Dear Jermaine. We're thrilled that you had such a positive experience with us. Providing a seamless and enjoyable experience for our guests is what we strive for.Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Sincerely, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler
Posted 7 Jan 2025
Having its own little bay was really cool. That being said its a fairly large property and I believe it was sold out while we there. So as a result, the service times were really long at times. In addition, we tried to book a couple of the restaurants and were told they were full but when we walked by they were half empty. All in all this hotel is great for families but I would not recommend it for couples who are looking for 5-star service and impeccable facilities.
I'm in the construction business so maybe this last part of my review is not fair but they have a cool touch of having outdoor shutters that can be closed if you do not want to view the outside from your shower. Problem is the contractor who installed those things used the wrong fasteners as they are not anti-corrosion and as a result it is almost not possible to use those shutters since there is so much salt corrosion. Sad as this is such a new property. There were little things like that throughout the property. Not sure how the laws work in Mexico but in the US that is called a latent defect.
by A verified traveler from Cambridge
Posted 5 Jan 2025
Loved everything from the moment I walked in.
Comment from Hotel Management
15 Jan 2025 by Front Office Manager, Hotel Management
Dear Mr. Mark.We're thrilled that you had such a positive experience with us. Providing a seamless and enjoyable experience for our guests is what we strive for, and your feedback affirms our efforts.Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Sincerely, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler
Posted 2 Jan 2025
5 star experience.
Comment from Hotel Management
15 Jan 2025 by Front Office Manager, Hotel Management
Dear Georgina. We're thrilled that you had such a positive experience with us. Providing a seamless and enjoyable experience for our guests is what we strive for.Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Sincerely, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
15 Jan 2025 by Front Office Manager, Hotel Management
Dear Young Eun. We're thrilled that you had such a positive experience with us. Providing a seamless and enjoyable experience for our guests is what we strive for.Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Sincerely, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler from Colorado Springs
Posted 29 Dec 2024
This would have been a perfect birthday weekend but the hotel room we were given lost all power. We asked for another room but could not be given the same level of room we paid for. Thankfully Expedia refunded us! Maybe next time we will have better luck.
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
15 Jan 2025 by Front Office Manager, Hotel Management
Dear Sarah.We're thrilled that you had such a positive experience with us. Providing a seamless and enjoyable experience for our guests is what we strive for.Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Sincerely, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler
Posted 22 Dec 2024
Muy lindo todo
Comment from Hotel Management
15 Jan 2025 by Front Office Manager, Hotel Management
Dear Jose. We're thrilled that you had such a positive experience with us. Providing a seamless and enjoyable experience for our guests is what we strive for.Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Sincerely, Itzel AlcántaraFRONT OFFICE MANAGER
