Ratings based on 120 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Muy tranquilo y bonito y esta cercas de restaurantes y un chedraui
by A verified traveler
Posted 17 Oct 2024
Amazing property and host!
by A verified traveler
Posted 17 Aug 2024
Comment from Hotel Management
10 Sep 2024 by Casa Wahh Team, Hotel Management
Dear Carolina, Thank you so much for choosing Casa Wahh for staying during your last visit to Tulum. Thank you so much for taking the time to send us your feedback, regards!
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
10 Sep 2024 by Casa Wahh Team, Hotel Management
Dear Araceli, Thank you so much for taking the time to share your feedback with us, we are working so hard to improve our guests experience, regards!
by A verified traveler
Posted 9 Aug 2024
Showers weren't working properly, only 1 toilet paper for bathroom, trash wasn't picked up daily, in 5 days the rooms wasn't cleaned
Comment from Hotel Management
10 Sep 2024 by Casa Wahh Team, Hotel Management
Dear Juan, Thank you so much for choosing Casa Wahh during your last stay in Tulum. According to your reservation record you didn't ask for daily cleaning (which has additional cost), we are so sorry to know your stay was not pleasant, thank you so much for sharing your feedback with us, regards!
by A verified traveler from Minneapolis
Posted 7 Aug 2024
The property was exceptional. It offered a uniqe perspective of being submerged in the community and a feel of every day life in the jungle.
Comment from Hotel Management
8 Aug 2024 by Casa Wahh Team, Hotel Management
Dear Demetria, First at all, thank you so much for choosing Casa Wahh for staying during your last visit to Tulum. We are more than happy you enjoyed your stay with us. Looking forward welcoming you in an inner future again, regards!
by A verified traveler
Posted 29 Jul 2024
Beautiful quiet place to relax
Comment from Hotel Management
3 Aug 2024 by Casa Wahh Team, Hotel Management
Dear Jenny, Thank you so much for share with us your feedback. We are more than happy to know you enjoyed your stay with us, regards!
by A verified traveler
Posted 25 Jul 2024
The washer and dryer did NOT work. The coffee machine left clumps in the coffee. The shower water was alittle salty but this is understandable considering it’s so close to the beach. But the staff was super friendly and welcoming. And the AC works REALLY well for it being so humid in the area.
Comment from Hotel Management
3 Aug 2024 by Casa Wahh Team, Hotel Management
Dear Patricia,First at all thank you so much for choosing Casa Wahh for staying during your last visit to Tulum. We really appreciate you took the time to send us your comments so we can work on it to improve our guest's experience. Thank you!
by A verified traveler
Posted 1 Jul 2024
Beautiful 2 bedroom apartment, 3 beds, one king in one room and 2 twins in another, beds are rock hard, not looking forward to sleep in them, we are not sure how this apartment shows as a property that can accommodate 5 persons, but some how Expedia or Casa Wahh, allow for a booking for 5 person, they shouldn’t. Check in was a nightmare, since I never got the access codes and no one seemed to answer my call, text or messages through the Expedia app, we were able to get in an hour later by mere chance as we happened to see a person that was leaving the apartment complex and he happened to be a person they worked here, he had to contact the managers to get the access codes. Beat in mind that the place is mosquito infested, so waiting outside, locked out for an hour meant to be fighting with mosquitoes. After we finally got in I reached out to the managers only to get this response response:
“ Hello
I am sorry
Wr semt you all the info to the app
I have the proves
So please check well your messages.”
They sent their screenshots and I sent my screenshots, they sent messages and for some reason I didn’t receive them. A technical issue but I was surprised by the rudeness of the manager “…so please check your messages well”, zero tact, zero care.
I’m glad we are just staying here for one night on our way to Xcaret.
Comment from Hotel Management
7 Jul 2024 by Casa Wahh, Hotel Management
We sent you the access codes and checkin instructions 1 day before arrival but it seems you have 2 Expedia accounts, in fact at the one we sent you all the info to, we received a marketing message from you, it seems you are some kind of "a travel assistant" and you wnated to promote your services. When you messaged us we immediately answered you back with the codes and all the info again. You got the appartment you reserved, with the layout your reserved. When you started sending us whatsapp messages you were already in the appartment and the only thing we did was make you clear we had sent you all the info as you were very rude accusing us of things that were in fact your responsability ( check both your accounts well in the future )
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
27 Jun 2024 by Casa Wahh Team, Hotel Management
Estimado Óscar, Antes que nada, muchas gracias por haber elegido Casa Wahh para alojarte durante tu más reciente visita a Tulúm.Apreciamos mucho tomarás parte de tu tiempo al enviarnos tu feedback; Estamos trabajando mucho para mejorar la percepción y estancia de nuestros huéspedes, muchas gracias!
