Ratings based on 87 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Aug 2023
by A verified traveler
Posted 20 Jul 2023 on Hotels
by A verified traveler
Posted 19 Jul 2023
They cancel our reservation 4 hrs before arrival
by A verified traveler
Posted 30 Apr 2023
very quiet comfortable, exquisitely decorated and a warm, friendly staff
Comment from Hotel Management
9 Jun 2023 by Aroma, Hotel Management
Hello, we are very happy that your accommodation has been a good experience. thank you
by A verified traveler
Posted 8 Mar 2023
by A verified traveler
Posted 3 Sep 2022 on Orbitz
Comment from Hotel Management
8 Sep 2022 by Aroma Tulum , Hotel Management
Muchas gracias por tu evaluación, nos encantó tenerte con nosotros, realmente disfrutamos de tu presencia. Extrañamos las pláticas en la barra mientras bebías tu copa de vino blanco, esperamos verte de nuevo con nosotros!!Hasta entonces, te deseamos una linda vida y un gran éxito.
by A verified traveler
Posted 7 Mar 2022
Wonderful stay
Comment from Hotel Management
12 Mar 2022 by Aroma, Hotel Management
Gracias por sus comentarios vuelva pronto!
by A verified traveler
Posted 28 Feb 2022
Cool vibes, walk around and find things to do and eat, friendly staff, close to la zona hotelera, any questions feel free to ask staff they’ll help
by A verified traveler
Posted 25 Jan 2022 on Hotels
Comment from Hotel Management
29 Jan 2022 by Aroma Tulum , Hotel Management
thank you very much. We work to continue and improve the experience in Aroma <3
by A verified traveler
Disappointing and will never return
Posted 16 Jan 2022 on HotelsI was very disappointed due to many things; - bathroom with a bad small ( even after complaints); only 1 amenities for 4 days stay; breakfast with 3 toast +soluble coffee + few slices of fruits+ 1 spoon of yogurt with cereal ; sheets was excellent at first day but changed to a poor one in others ( even though we didn’t request to change due to environmental protection) and last the bicycles were rusty and I got injuries for one of them, not mentioning they have only 4 to he entire hotel ( we had to rent ours); rooms are totally dark with black painting and not good ventilation … sorry but to be boutique they need to improve a lot ! :(
Comment from Hotel Management
24 Jan 2022 by Aroma Tulum , Hotel Management
Muchas gracias por sus comentarios, por supuesto que tomaremos esto para mejorar para nuestros futuros huéspedes. Una disculpa por todos los inconvenientes que atravesaron chicas.
