Ratings based on 107 Verified Reviews
3.4 Room cleanliness
3.0 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Feb 2022
The place is old but very clean and next to the Tulum Ruins, They have a restaurant/ bar and mini store.They also have bikes that you can use during your stay
by A verified traveler
Posted 9 Feb 2022
all good. no issues. checked in after 10pm. staff was accommodating…
by A verified traveler
Really poor hotel that does not honour booking
Posted 18 Feb 2019 on HotelsWorst experience. Booked two nights at a discount given online by hotels.com and after arriving at the hotel. They did not want to honour the deal and cancelled my booking. However, it was not reflected on my booking that it was cancelled.
Called booking.com and they did not offer help. Sent me back to the same hotel expecting me to pay the original high price. Lady at the counter was super unhelpful and gave no assistance. Very very poor
Comment from Hotel Management
21 Feb 2019 by Pancho, Hotel Management
Hemos recibido su mensaje , trabajamos en su opinion,saludos cordiales
by A verified traveler
Posted 2 Jan 2019
Probably the worst hotel I have ever stayed at. Beds uncomfortable. No holder for toilet paper. Large step up and down to get into bathroom. Unattractive room. Expedia rated it as a 3. I would rate it a .3. The toilet wouldn’t flush. It is across the street from ruins and the staff was fine. But would definitely not recommend it.
Comment from Hotel Management
2 Jan 2019 by Pancho, Hotel Management
Recibido
by A verified traveler
Andreas Tulum June 2018
Posted 27 Jun 2018 on HotelsWe have stayed at Andrea's three times before this trip, so you know we have had good experiences in the past. This trip was a little worse than normal. We had no hot water, and almost no water pressure, for the four days we were there. We like to ride our bikes to the beach early in the morning (around 8 a.m.) but on this trip we had to turn our keys in to the desk every night between 7 and 9 p.m. so employees could ride them home from work. They often did not return to work the next morning until after 9 a.m. so no early rides to the beach. There were approximately 15 bicycles parked at the bike racks but there we no keys for most of them, or they were broke down with flat tires or something else. For the time we were there only two bikes were operating and available to use. Wi-Fi was a bit weak in the room but we have Mexico coverage on our own plan so just used our phone as a Personal Hotspot. But as always, the coffee was great, food was OK, and the location is about as good as it gets for us.
Comment from Hotel Management
28 Jun 2018 by pancha, Hotel Management
hola estimado huésped, apreciamos mucho su comentario, trabajaremos en esos detalles, y como siempre es un placer atenderle, sus amigos de andreas tulum.
hello dear guest, we appreciate your comment, we will work on those details, and as always it is a pleasure to serve you, your friends of andreas tulum.
Recommended
for Personal Eventby A verified traveler
Posted 26 Mar 2018 on Hotels
Comment from Hotel Management
29 Mar 2018 by angel, Hotel Management
recibido gracias
by A verified traveler
Posted 25 Feb 2018 on Hotels
The location is excellent, however the rooms are basic and we didn't have hot water in room 1. It's an easy walk from the hotel to the ruins of Tulum. At night all the shops close, so to get anything you have to buy from Andrés or go into central Tulum. The hotel is close to a few cenotes which is good. Expect to be woken up around 7am as the area prepares for tours by playing music and loud noises.
Comment from Hotel Management
28 Feb 2018 by JUAN, Hotel Management
RECIBIDO
Recommended
for Everyoneby A verified traveler
Posted 3 Feb 2018
Hotel was good.
Great location infront of the archeological area of tulum.
Had to stay an extra night and the second rooms was good as well.
Comment from Hotel Management
5 Feb 2018 by pancha, Hotel Management
muchas gracias
by GIl
Posted 5 Jan 2018 on Hotels
Comment from Hotel Management
7 Jan 2018 by pedro, Hotel Management
hecho
by Gage
Close to ruins!
Posted 7 Dec 2017 on HotelsEnjoyed my stay!
Comment from Hotel Management
9 Dec 2017
muchas gracias por su preferencia
