Ratings based on 73 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Hotel Alito Tulum, Hotel Management
Hello Ms. YelldyThank you for staying in Alito Tulum Hotel, we are happy you had a pleasant stay. We hope to have you back soon!
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
30 Jun 2024 by CMG, Hotel Management
Dear Jady,Thank you for choosing Alito and Tulum destination to enjoy your vacations, i hope the experience you had with us was excellent and hope to see you soon.Cordially Alito Team
by A verified traveler from GAY
Posted 2 Jun 2024
Well my room was ok. The rv didnt work...i told them about this .they did nothing. The place is in a national park habe to pay 65$ each time you come in and out . Or habe anyone over. You have to pay for water there cause you cant have plastic bottles. And they charge you 5.00$ a can of water . So no never be back . Terrible
Comment from Hotel Management
5 Jun 2024 by Alito Hotel Tulum, Hotel Management
Hello Mr. Eddie, we are sorry you stay was so short, we appreciate your comments and will use them to improve. Regarding the fees, we cannot do much because its an imposed fee by the government to everyone accesing. To warn all our guests (including yourself) about this, we send a message thru here the day each guest arrives. About the TV we brought you over new batteries for the remote (thats all it was the problem) but you were not in the room. :( About the prices, they are according to the Hotel Zone and the wifi is very variable in all this area, we apologize for the inconveniences. Have a great day.
by A verified traveler from Toronto
Posted 2 Jun 2024
I would go back any time. Beautiful place and amazing people
Comment from Hotel Management
5 Jun 2024 by Alito Hotel Tulum, Hotel Management
Thank you so much for your comments Mr. Mohamed, we will be happy to have you back any time!
by A verified traveler
Posted 26 May 2024
Great food and service. Relaxing vibes as needed.
Comment from Hotel Management
29 May 2024 by Alito Hotel Tulum, Hotel Management
Thank you for your preference, we hope you had a pleasant stay.
by A verified traveler from Charlotte
Posted 22 May 2024
Everyone is extremely nice and helpful to any accommodations or concerns you have. The property is beautiful with less foot traffic on the beach. The rooms are adorable with a big bathroom and natural light. There was a bar and dining option on the hotels beach front.
Comment from Hotel Management
29 May 2024 by Alito Hotel Tulum, Hotel Management
Thank you for your preference, we hope you had a pleasant stay.
by A verified traveler
Posted 22 Apr 2024
We appreciated the cleanliness of the property and the vibe was super relaxed, which is just what we were after. The staff was nice, and, to addressed the couple of requests we had promptly and we felt overall, it was a good value. We were there a year ago and noticed the improvements, including air conditioning in the casita we stayed in and stronger wifi signal. We felt the restaurant was excellent, we ate there every morning for the included breakfast and every evening. There was a nice variety, we mostly had fish but felt everything was really good. It was a little challenging to get to, our shuttle drivers from Cancun weren't familiar with navigating the area. It's a National Park area now, so there weren't any vendors and plastic bottles aren't sold or allowed on the beach and the Park Policia patrolled the area frequently. We will go back.
Comment from Hotel Management
28 Apr 2024 by Alito Hotel Tulum, Hotel Management
Dear Lee George, thank you for taking the time to share your experience at Alito Hotel Tulum. I am particularly grateful for your compliments about our team. The ultimate goal for us is to make you happy, feel at home, and be carefree.
by A verified traveler
Posted 5 Feb 2024
Comment from Hotel Management
8 Feb 2024 by CMG, Hotel Management
Dear Richard,Thank you for your reciently visit to Alito Tulum.We hope to see you soon.Best Regards Alito Tulum
by A verified traveler
Posted 21 Jan 2024
Comment from Hotel Management
22 Jan 2024 by CMG, Hotel Management
Dear Expedia Client,Thank you for choosing Hotel Alito Tulum as your vacation destination.Your comments are very important for us and help us to improve our services, if you had any issues during your stay, do not hesitate to contact us.We hope to see you soon.Alito Team
by A verified traveler
Posted 2 Jan 2024 on Hotels
Cute hotel! A bit away from the action but plenty to do in the area. I would stay here again. The beach area was fabulous!
Comment from Hotel Management
22 Jan 2024 by Alito Tulum Hotel, Hotel Management
Dear Latife,Thank you very much for your preference and for your stay with us.we are very happy that you had a great experience with us. Staying at a cute hotel with a fabulous beach area can certainly make for a memorable trip. Being a bit away from the hustle and bustle of the main action can also offer a more relaxed and peaceful atmosphere. we hope you come back again.All the best :)
