Ratings based on 101 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from olympia
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by FrontDesk Alito, Hotel Management
Estimada Elizabeth, Muchas gracias por habernos elegido, asi como también por dejarnos su feedback, sus comentarios serán tenidos en cuenta para mejorar nuestros servicios de manera integral ya que la experiencia de nuestros huéspedes es primordial para nosotros.
by A verified traveler
Posted 5 Dec 2024
Beautiful beach access way and the restaurant staff was excellent
Comment from Hotel Management
6 Dec 2024 by FrontDesk Alito, Hotel Management
Deaar Yeiman!Thank you so much for having chosen us, as well for your feedback and score. It was a pleasure to host you!Hope to see you back soon!
by A verified traveler
Posted 18 Nov 2024
Beautiful place to stay food was amazing. The only downfall is you can’t bring plastic so bring a reusable water bottle.
Comment from Hotel Management
22 Nov 2024 by FrontDesk Alito, Hotel Management
Dear Hilda, thank you for having chosen us and for your lovely feedback as well. We are glad you have enjoyed your time here with us and. We hope to see you back soon, you'll be always welcome here!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by FrontDesk Alito, Hotel Management
Dear Sharon. Thank you so much for choosing us, and for your score as well. We're hoping to see you again here soon!Regards,
by A verified traveler
Posted 10 Nov 2024
Well maintained and the staff were all friendly.
Comment from Hotel Management
11 Nov 2024 by FrontDesk Alito, Hotel Management
Estimated Edward,Thank you so much for haven choosing us for your stay in Tulum, as well as for your good review and your feedback about our team. We hope to see you again soon!
by A verified traveler
Posted 10 Nov 2024
Very unique place, right on the beach, very friendly staff and great restaurant.
Comment from Hotel Management
10 Nov 2024 by FrontDesk Alito, Hotel Management
Dear Karl, thank you for visiting and rating us. We are glad you have enjoyed your time here with us. We hope to see you back soon!
by A verified traveler
Posted 12 Oct 2024
The Staff was Knowledgeable about the area, friendly, and really accommodating. Food was excellent. A very unique and underrated property. 10/10 highly recommend.
Comment from Hotel Management
12 Oct 2024 by FrontDesk Alito, Hotel Management
Dear Wayne, thank you for visiting and rating us.We are glad you have enjoyed your time here with us. We hope to see you back soon!
by A verified traveler
Posted 5 Sep 2024 on Hotels
Comment from Hotel Management
6 Sep 2024 by FrontDesk Alito, Hotel Management
Estimada Maria,Muchas gracias por habernos elegido asi como tambien por compartir tu experiencia con la comunidad. Nuestros huespedes son prioridad para nosotros por lo que su puntuacion sobre su experiencia con nosotros es realmente gratificante y nos impulsa a seguir trabajando duro. Esperamos verla nuevamente!
by A verified traveler
Posted 26 Aug 2024
This property was stunning with beach access that was absolute perfection. The staff were amazing, and they were attentive to all our needs. We really enjoyed the serenity of this property. If you’re looking for a property to get away from the hustle and bustle of your busy life, this hotel is for you. It’s a true oasis of peace. Just make sure to note that there is not a tv in the room so bring your own device (iPad etc), we used our phones. There isn’t night life entertainment on the north side of the beach which we were thankful for. If you’re looking to party I suggest you find a hotel on the south side of the beach. Alito Hotel Tulúm is a place my husband and I plan on returning to. One last note, you will need transportation to get around. This hotel is not in walking distance to anything except the ruins (15) minutes. We used taxi services on the days we ventured out and it worked out for us. You will have to pay the Jaguar Park fee on the days you go and come from the property as well. It’s a small fee of $3 each person I believe. The property is well worth the stay and I highly recommend it if you are looking for a place to truly relax.
Comment from Hotel Management
29 Aug 2024 by Alito Tulum, Hotel Management
"Good afternoon! Thank you so much for your valuable feedback"
by A verified traveler
Posted 20 Aug 2024
Had a wonderful time with my adult kids! They loved the beach bungalows and I was happy to be on the 2nd floor in the main area. AC was wonderful when coming in from the beach. Water pressure was not good but understandable for the location. Beach was beautiful and being able to take a boat from the shore to go snorkeling was a bonus. The staff and taxi drivers were wonderful!!!
Comment from Hotel Management
21 Aug 2024 by FrontDesk Alito, Hotel Management
Dear Ella, thank you so much for having chosen us, as well for you lovely review. You'll be always welcome here.Regards!
