Ratings based on 373 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Perth
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Luis Ramirez. Hospitality Manager, Hotel Management
Estimado Xavier,Agradecemos que se hayan tomado el tiempo de dejarnos sus comentarios. Estamos felices de saber que disfrutaron su estancia.Esperamos verlos pronto de vuelta.Saludos!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Luis Ramirez. Hospitality Manager, Hotel Management
Dear Stephen,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed your stay.We hope to see you soon.Kind regards.
by A verified traveler
Posted 14 Nov 2024
Avoid This place like the plague ! We booked last minute on Expedia so we had to pre-pay. What a mistake! I can’t believe people rate this crappy place this highly. For starters, you drive 1 mile down a dirt road that is badly damaged. I thought it was going to damage the rental car. We asked for our money back immediately after arriving and touring the property, but they would not give us our money back. The view was decent and the room was decent, but everything else was terrible. The safe was broken. The hot tub was broken. The pool was freezing and dirty. We booked a swim up room on purpose because we love to get in and out of the water but that didn’t happen. The beach was also gross with algae and seaweed. There was also a rock shelf that went out for about 100 yards that made it dangerous to walk out. Other properties in the area had built a dock where you could swim out past the rocks.. This property did not. Most of the outside dining chairs were also broken. There aren’t any sidewalks or street lights either. The electricity went out on the fourth day, alll day, of our six day stay and so we left on the fifth and they even refused to give us one day credit. The only redeeming factor was the food was very good and so was the service— only of the weight staff. The front desk personnel and management were terrible. Also a margarita was $17 as they have you captive.
by A verified traveler
Posted 12 Nov 2024
The staff were excellent. This hotel is perfect for getting away from the world.
Comment from Hotel Management
12 Nov 2024 by Luis Ramirez. Hospitality Manager, Hotel Management
Dear Harold,Thank you for taking the time to share your comments with us. We are delight to know youve enjoyed your stay.We hope to see you soon!Kind regards!
by A verified traveler from carrollton
Posted 23 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Luis Ramirez. Hospitality Manager, Hotel Management
Dear George,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed your stay.We hope to see you soon!Kind regards.
by A verified traveler
Posted 17 Oct 2024
We loved our stay at Alea Tulum!! Friendly Staff & beautiful location
Comment from Hotel Management
18 Oct 2024 by Luis Ramirez. Hospitality Manager, Hotel Management
Dear Elizabeth,Thank you so much for your lovely review! We’re thrilled to hear that you loved your stay at Alea Tulum and enjoyed both our friendly staff and the beautiful location. It was our pleasure to host you, and we hope to welcome you back again for another wonderful experience!Best regards,
by A verified traveler
Posted 15 Oct 2024
The room was such a dream. Very beautiful, clean, and comfortable. Staff was amazing, very attentive. If you want to get away for a relaxing mini getaway this is it. It isn’t too far from tulum beach. We rented a bugbee and got there safely back and forth. The only thing I didn’t like was the bumpy road to get to Alea.
Comment from Hotel Management
16 Oct 2024 by Luis Ramirez. Hospitality Manager, Hotel Management
Dear Brenda,Thank you so much for your kind words! We’re thrilled to hear that you found the room beautiful, clean, and comfortable, and that our staff made your stay even more enjoyable. It’s wonderful to know that you had a relaxing getaway and enjoyed the location’s proximity to Tulum beach.We appreciate your feedback about the road leading to Alea and understand how it can be a bit challenging. We're always working on improving our guest experience, and your input is very valuable.We hope to welcome you back soon for another wonderful stay!Best regards,
by A verified traveler
Posted 27 Sep 2024
The staff are attentive and amiable. The property is gorgeous and feels boutique. They made me feel at home and took great care of me and my needs.
Comment from Hotel Management
3 Oct 2024 by Erick Hernández, Hotel Management
Dear Stuardo,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed your stay, specially the kindess of our staff.We hope to see you soon.Kind regards.
by A verified traveler
Posted 26 Sep 2024
This hotel is a dream ! Everything was absolutely wonderful !
Comment from Hotel Management
3 Oct 2024 by Erick Hernández, Hotel Management
Dear Isela, thank you for taking the time to leave us your comments. We are happy to know that you enjoyed your stay. We hope to see you soon. Regards!
by A verified traveler from Frisco
Posted 5 Sep 2024
Where do I begin? We got our Expedia VIP Gold member upgrades- wine AND room! The service is first class. Everyone was sooooo nice and helpful!!!! If you can, get the penthouse with the ‘hot tub’. The view is BREATHTAKING!
During this season seaweed is plentiful. We were not able to snorkel but that should not be a factor. We took a quick drive down to Akumal beach and another day we walked right next door to the cenote (we kayaked thru the mangroves). I would ABSOLUTELY recommend this property to anyone! I went with a girl friend not my significant other. It was definitely romantic and I cannot wait to share this place with a SO.
My gf got on the paddle board. Water shoes, life vests, snorkel gear and flippers are provided for FREE! So you really do not have to pack snorkel or water shoes (like I did). The food is excellent, fresh and gourmet! The property was easy to find and we felt very safe. Just book it!!!
Comment from Hotel Management
11 Sep 2024 by Erick Hernández, Hotel Management
Dear Lena,Thank you so much for your wonderful review! We're thrilled to hear that our property is one of your favorites in the area and that you enjoyed the proximity to the beach and snorkeling opportunities. It's great to know that you appreciate the natural beauty of the beach, even with its rocky charm, and that you found the calm and relaxed vibe you were looking for. We're glad the food and staff met your expectations and made you feel at home.Thank you for your detailed feedback, and we hope to welcome you back for another peaceful and relaxing stay in the future!Best regards,
