Ratings based on 363 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
The staff were very friendly and helpful. It rained and our roof started leaking and rain water got all over the bathroom but besides that the hotel and service was very good.
Comment from Hotel Management
31 Oct 2024 by Aliber Silvestre, Hotel Management
Dear Jamal,We appreciate your comments about your experience with us and despite the heavy rains during your stay you enjoyed it, in addition to highlighting the service provided on our part,Your comments are always very important for us in order to improve every day,We will be more than happy to welcome you again in the future,
by A verified traveler
Posted 17 Oct 2024
The property was beautiful and the staff was excellent.
Comment from Hotel Management
17 Oct 2024 by Alaya Team, Hotel Management
Thank you for your rating! We appreciate you taking the time to share your feedback. Your insights are invaluable in helping us enhance our services.We hope to welcome you back and exceed your expectations next time!Best,
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Alaya Team, Hotel Management
Thank you for your rating! We appreciate you taking the time to share your feedback. Your insights are invaluable in helping us enhance our services.We hope to welcome you back and exceed your expectations next time!Best,
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Alaya Team, Hotel Management
Thank you for your rating! We appreciate you taking the time to share your feedback. Your insights are invaluable in helping us enhance our services.We hope to welcome you back and exceed your expectations next time!Best,
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Alaya Team, Hotel Management
Thank you for your rating! We appreciate you taking the time to share your feedback. Your insights are invaluable in helping us enhance our services.We hope to welcome you back and exceed your expectations next time!Best,
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
7 Oct 2024 by Alaya Team, Hotel Management
Thank you for your rating! We appreciate you taking the time to share your feedback. Your insights are invaluable in helping us enhance our services.We hope to welcome you back and exceed your expectations next time!Best,
by A verified traveler
Posted 23 Sep 2024
Was beautiful
Comment from Hotel Management
4 Oct 2024 by Alaya Team, Hotel Management
Thank you for your rating! We appreciate you taking the time to share your feedback. Your insights are invaluable in helping us enhance our services.We hope to welcome you back and exceed your expectations next time!Best,
by A verified traveler from Tampa
Posted 17 Sep 2024
The workers are very friendly, but the property needs maintenance. Out of the 7 nights I was there, I had to catch eight frogs between the shower and the bathroom.
Comment from Hotel Management
8 Oct 2024 by Alaya Team, Hotel Management
Thank you for your rating! We appreciate you taking the time to share your feedback. Your insights are invaluable in helping us enhance our services.We hope to welcome you back and exceed your expectations next time!Best,
by A verified traveler
Posted 13 Sep 2024
Great cozy hotel right on the beach. Truly an amazing experience. The only downfall is since it’s on the beach you can only get to the hotel by taxi and it cost $30-$40 for every time you enter and leave the area to go into the city. And taxi drivers are always trying to maximize how much they charge. For that reason alone I will not stay in the beach area again. That was too frustrating. The first night I arrive the taxi drivers went on strike and there wasn’t any taxis available the second day I was in Tulum. I felt trapped. Be ready to spend a lot of money on their food as well. My friend and I would spend $60-$90 on breakfast alone at the hotel. I will say the food is super clean. They offer all healthy choices. They offer you one free healthy drink a day .i chose a shot of tumeric and ginger. Waking up on the beach was also breathtaking. The stars at night are amazing.
Comment from Hotel Management
14 Oct 2024 by Aliber Silvestre, Hotel Management
Dear María,We would like to thank you for your recent visit to Alaya Hotel; we really love to hear that your stay was amazing. We definitely will be placed to welcome you in the future; it was a pleasure having you with us!Have an amazing day!
by A verified traveler
Posted 12 Sep 2024
This property was amazing.
Comment from Hotel Management
4 Oct 2024 by Alaya Team, Hotel Management
Thank you for your rating! We appreciate you taking the time to share your feedback. Your insights are invaluable in helping us enhance our services.We hope to welcome you back and exceed your expectations next time!Best,
