Ratings based on 998 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Mar 2020
Comment from Hotel Management
23 Mar 2020 by Jacquee, Hotel Management
We are sorry to hear that your stay wasn’t perfect. We hope you will return so that we can make things better.
by A verified traveler
Posted 15 Mar 2020
The elevators were broke and we had to wait for 20 mins to get to our room or to get down from our room as it was overcrowded and limited to one slow elevator for the whole hotel, our AC was broke in our room when we called the front desk for fix or a fan they said they would call back and never did, I was also charged an unauthorized 107.33 by the hotel that I am still waiting on return. Not happy!
Comment from Hotel Management
15 Mar 2020 by Ebony, Hotel Management
Hello, first let me offer my sincerest apologies. Our guest happiness as well as comfort is a TOP priority here at the Wyndham Tulsa. Please contact us with your name so that we can look in into the issues you stated and together resolve them
by A verified traveler
Posted 15 Mar 2020 on Hotels
Our stay was good our check in was not they didn’t get my reservation from hotels.com but they matched the price there were a couple features of the pool that didn’t work but the kids still loved it my only real complaint is They didn’t have an included breakfast
Comment from Hotel Management
15 Mar 2020 by Jacquee, Hotel Management
Thank you for your feedback. We are sorry that you had issues getting checked in, but glad we were able to match the price for you! We just finished renovating the pool and are working on the last couple things to have it up and running 100%. We do offer room packages with breakfast included, just so you know for your next stay. We hope to see you again soon!
by A verified traveler
Posted 12 Mar 2020 on Orbitz
Had a pool for the kids------ extremely over crowded and very loud in pool area. Probably won't go back
Comment from Hotel Management
14 Mar 2020 by Jacquee, Hotel Management
We are sorry you didn’t enjoy the pool. It is a great place for the kids to let off steam before returning to the room. It was closed all last month for renovations, so the kids are getting great use out of it right now! We hope you will return at a time that’s less crowded for you!
by A verified traveler
Posted 26 Feb 2020 on Orbitz
First room had bugs and then you gave me a different one which was fine.
Comment from Hotel Management
1 Mar 2020 by Ebony , Hotel Management
I sincerely apologize for any inconvenience this may have caused you while staying with us. We are at your service if any need arises.
by A verified traveler from Valliant
Posted 24 Feb 2020
Booked this hotel for use of pool facilities for my sons 6th birthday. Arrived at hotel staff was friendly and check in was easy. Went to elevator to go up to the rooms and seen the pool facilities were undergoing renovation. Got up to the room and the beds were like rocks. Have stayed in this hotel before and the beds weren’t bad however in this particular room they were horrible. Decided to book elsewhere we were in the room long enough to book another hotel. The room was clean however and it is understandable things need renovation just wish I would have known that prior to booking.
Comment from Hotel Management
25 Feb 2020 by Jacquee, Hotel Management
We are sorry to hear that you arrived without knowing that the pool was closed for renovations. It is posted on the websites and the staff is telling everyone as they call to make reservations, but that didn’t help you with your stay. The pool will be reopened in March and we hope you will return then to see how great it looks! We are also working on renovating all the rooms so you will much more comfortable on your next trip! We look forward to seeing you!
by A verified traveler
Not good!
Posted 23 Feb 2020 on HotelsThe first room we were given it took 5 flushes to flush the toilet and one if the bathroom lights was burned out. I called down to ask for a light bulb and 30 minutes went down to the desk to ask for one and was told engineering had to change it. After telling them about the toilet they offered another room. The second room was not very clean. The bathmat was wadded up beside the toilet and the bathroom and room floor did not appear to be swept. Lastly the air conditioner did not get cool until sometime in the middle of the night. Overall it was not a good hotel experience.
Comment from Hotel Management
23 Feb 2020 by Jacquee, Hotel Management
We are sorry to hear about your stay and apologize for the inconvenience of having to move rooms. We are in the midst of a huge renovation and the rooms are a top priority! We want everything about your stay to be perfect and your feedback will help us get there! We look forward to seeing you again
by A verified traveler
Worst ever
Posted 17 Feb 2020 on Hotelsway over priced, rooms not clean and way out of date, key card didn't work, Toilet seat was so wrong and nasty looking
Comment from Hotel Management
23 Feb 2020 by Jacquee, Hotel Management
We are sorry to hear you didn’t enjoy your stay. We are in the midst of a huge renovation and the rooms and key readers are a top priority! We hope you will return soon and see all that has been improved!
by A verified traveler
Posted 15 Feb 2020
The staff was very accommodating and helpful, and the breakfast was good however we had some issues... The pool was being renovated, which we would have known if we had read the fine print while booking, the room was not very clean, microwaves cord wasnt even long enough to be plugged in, and blowdryer was actually sticky
Comment from Hotel Management
15 Feb 2020 by neli Lopez ,Front desk Supervisor , Hotel Management
first I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case we fell at the time, you were staying with us, Please don't let this experience keep you from coming back I will make sure your next stay is 100%,
by A verified traveler
Posted 20 Jan 2020
Comment from Hotel Management
20 Jan 2020 by Jacquee, Hotel Management
Thank you for your feedback
