Ratings based on 267 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Taylor Hill, Hotel Management
Thank you for your review!
by A verified traveler
Posted 21 Aug 2024
Clean rooms, friendly staff, excellent price for whats offered. I was completely satisfied.
Comment from Hotel Management
22 Aug 2024 by Taylor Hill, Hotel Management
Dear Joe,Thank you so much for your kind review! We're thrilled to hear that you were completely satisfied with your stay, from the cleanliness of the rooms to the friendliness of our staff and the value we offer.Your positive feedback means the world to us, and we’re so glad we could make your stay enjoyable. We hope to have the pleasure of welcoming you back again soon!Warm regards,
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Taylor Hill, Hotel Management
Dear Adam,Thank you for taking the time to share your feedback with us. We're sorry to hear that your stay was not as enjoyable as we would have hoped. Your rating of 6/10 indicates that there is room for improvement, and we truly appreciate you bringing this to our attention.We are always striving to enhance our guests' experiences, so if you could share more details about what could have made your stay better, we would love to hear it. Your input is invaluable to us in identifying areas where we can improve.Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience.Warm regards,
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Taylor Hill, Hotel Management
Dear Adam,Thank you for taking the time to share your feedback with us. We're sorry to hear that your stay was not as enjoyable as we would have hoped. Your rating of 6/10 indicates that there is room for improvement, and we truly appreciate you bringing this to our attention.We are always striving to enhance our guests' experiences, so if you could share more details about what could have made your stay better, we would love to hear it. Your input is invaluable to us in identifying areas where we can improve.Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience.Warm regards,
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Taylor Hill, Hotel Management
Dear Timothy,Thank you for taking the time to complete our survey! We truly appreciate your feedback and are thrilled to hear you had a positive experience. If you have any additional thoughts or suggestions, please don't hesitate to share them. Your input helps us continually improve and serve you better. Thanks again!
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by Taylor Hill, Hotel Management
Dear Jeffory,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Tulsa.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
by A verified traveler
Posted 15 Jul 2024
Arrived at 9:45. No staff on site. Couldn’t check in. Called 20 times. No answer. Finally talked to a live person who denied that we had a reservation and said they had no rooms a available.
Comment from Hotel Management
18 Jul 2024 by Taylor Hill, Hotel Management
Dear Shane,Thank you for providing additional details about your experience. I sincerely apologize for the inconvenience and frustration you encountered upon your arrival.It is unacceptable that there was no staff available at 9:45, and that your calls went unanswered. Furthermore, I apologize for the confusion regarding your reservation and the misinformation about room availability.I assure you that this is not the standard of service we aim to provide. We will be conducting a thorough investigation into this matter to understand what went wrong and to ensure that such an incident does not happen again.Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to resolve this issue.Best regards,
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by Taylor Hill, Hotel Management
Dear Isaac,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Tulsa.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,
by A verified traveler
Mentally ill general manager
Posted 27 Jun 2024 on HotelsExtremely rude and crazy general manager. Always insulting in front of other guests and personnel. Always threatening to enter the room unannounced any time night or day because of obvious drug-dealing by his housekeepers and maintenance personnel right outside of my room.
Comment from Hotel Management
28 Jun 2024 by Taylor Hill, Hotel Management
Dear Howard,I am deeply troubled to hear about the negative experience you encountered during your recent stay at our hotel. Your feedback is extremely important to us, and I sincerely apologize for the unacceptable behavior you described.Thank you for bringing these critical issues to our attention. We will investigate this matter thoroughly and resolve any issues that we may find. On behalf of myself and my staff, we wish you the best going forward.
by A verified traveler
Posted 25 Jun 2024
Pretty clean. Good location. Friendly staff... kinda noisy @ times due to thin walls.. overall a very nice place .
Comment from Hotel Management
28 Jun 2024 by Taylor Hill, Hotel Management
Dear Stan,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our hotel to be pretty clean, in a good location, and that you appreciated the friendliness of our staff.We strive to provide a comfortable and welcoming environment for all our guests, and it’s wonderful to know that you had a positive experience overall.However, I apologize for the noise you encountered due to the thin walls. We understand how important a quiet environment is for our guests, and we are currently exploring options to enhance soundproofing in our rooms to ensure a more peaceful stay.Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future. Thank you once again for your kind words and constructive feedback.
