Ratings based on 777 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Dirty!
Posted 17 May 2023 on HotelsStay away from!
by A verified traveler
Posted 15 May 2023 on Hotels
by A verified traveler
Posted 8 May 2023
This property is CLOSING in days, and the worst part is they are demanding a $100 CASH deposit at check in. RIDICULOUS! They accept credit cards for payment of room rental, but somehow won't for a damage deposit. We had to scrape up every dollar in cash we could find just to check in. (We should have just left and found ANY other hotel at this point, but we were too tired and paid up.) The property is mostly weekly/monthly renters, and very sketchy. Our "neighbors" had a big, loud, long argument after midnight that lasted until 2 AM, which woke us up and we couldn't sleep through. The only good thing I can say is the staff at check-in and checkout were very nice, polite, and apologetic about the situation. They know the place is bad and they're just hanging in to collect their last paychecks.
Comment from Hotel Management
15 May 2023 by Brand Experience Team, Hotel Management
Hi Bruce,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6
by A verified traveler
Posted 14 Apr 2023
The staff was very friendly and helpful
Comment from Hotel Management
24 Apr 2023 by Brand Experience Team, Hotel Management
Hi Amy,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6
by A verified traveler
Posted 4 Apr 2023 on Hotels
by A verified traveler
Posted 2 Apr 2023 on Hotels
Comment from Hotel Management
3 Apr 2023 by Sue, Hotel Management
We are glad you enjoyed your stay. Please come back and see us.
by A verified traveler
Posted 29 Mar 2023 on Hotels
by A verified traveler
Posted 23 Mar 2023
Area was dirty, pubes in restroom, stove showed on while off and bed had spring poking out. Cash deposit needed was strange
Comment from Hotel Management
4 Apr 2023 by Brand Experience Team, Hotel Management
Hi Ricardo,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Door was locked from the inside - didn’t stay
Posted 20 Mar 2023 on HotelsThe pictures definitely look much better online. Showed up on a Saturday - was told about the $100 cash deposit at arrival. It should really be noted on the bookings. The atm in the lobby didn’t work. Left to withdrawal cash. We got the keys to our room and when we got there to open it, it was locked from the inside. Someone else was in the room. This also makes me think they didn’t clean the room if they weren’t aware someone was still in it…
The girl working the desk that day was totally understanding and we told her we’d rather not stay and we’d like a refund and our cash deposit back. She gave us the deposit but told us a manager would issue the card refund on Monday. Totally fine.
I called back on Tuesday just to see if it has been issued and the manager Sue was totally rude and defensive. She spoke to me like I was stupid for calling to see if it had been issued.
The photos are totally deceiving and you should just ignore the enticing price. Definitely not worth it.
by A verified traveler
Posted 15 Mar 2023
Great location. Accommodating front desk staff.
Comment from Hotel Management
28 Mar 2023 by Brand Experience Team, Hotel Management
Hi Meredith,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6
