Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by GM , Hotel Management
Dear Jaydalyn, I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, Kyle Lippe, GM
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Lakesha, I sincerely appreciate you for sharing your feedback with us. We are committed to improving and strive to surpass your expectations in the future. Thank you for your valuable input. Sincerely, Kyle Lippe, GM
by A verified traveler
Posted 11 Nov 2024
The rooms are outdated. Had a moldy mildew smell. Stains in the bathroom tub. Water would not drain added bath tub.
Comment from Hotel Management
11 Nov 2024 by GM , Hotel Management
Dear Jenny, As we strive to surpass our guests' expectations, we regret that you found our hotel dated. We understand the importance of details in creating a memorable stay and apologize for falling short. Your feedback is greatly appreciated and will be taken into consideration as we work to consistently improve. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Kyle Lippe, GM
by A verified traveler from Gilbert
Posted 3 Nov 2024
Don’t stay here. Horribly dated. Shower very stained and rusted. Plastic drapes full of dirt. Carpet coming up from floor.
Comment from Hotel Management
4 Nov 2024 by GM , Hotel Management
Dear Jennifer, We are genuinely sorry to hear about your disappointing experience. Maintaining the highest standards of cleanliness and quality at our hotel is of utmost importance, and we regret that your room did not meet your expectations. Please rest assured that we have shared your comments with our housekeeping team to ensure that we continue to strive for spotless accommodations. Sincerely, Kyle Lippe, GM
by A verified traveler
Posted 24 Oct 2024
Property was fine. Room was loud from traffic on freeway, had no coffee or coffee cups and hotter than blue blazes in room and no way to adjust.
Comment from Hotel Management
24 Oct 2024 by GM, Hotel Management
Dear Linda, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Kyle Lippe, GM
by A verified traveler
Posted 23 Oct 2024
Unexpectedly had to pay to park at the hotel and a 50$ room fee that I was suppose to get back but still haven’t plus they wanted 19$ a person for breakfast. Bathroom was gross hair in shower dirty towels disappointing after paying so much just for one night. Staff was nice though
Comment from Hotel Management
23 Oct 2024 by GM, Hotel Management
Dear Taylor, We try to be as transparent as possible regarding our fees and incidental amount, so I regret that we fell short in this area. Please allow five to eight business days for the incidental hold to be returned to your account, as this is dependent on your financial institution. Also, I am sorry that your bathroom was not met with our excellence in service. Thank you for your feedback as it allows us to improve communications and service. We hope to host you again with a more pleasurable impression and experience. Sincerely, Kyle Lippe, GM
by A verified traveler
Posted 21 Oct 2024
The parking deal is not awesome. I pay for my room and still have to pay for parking. Staff was good tho
Comment from Hotel Management
22 Oct 2024 by GM, Hotel Management
Dear Michael, Thank you for your patronage and your compliments on our staff. Parking charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future. Best, Kyle Lippe, GM
by A verified traveler from Moore
Posted 21 Oct 2024
by A verified traveler
Posted 20 Oct 2024
The atmosphere was relaxing. The bar staff was so very friendly. The breakfast buffet was ok. I was expecting a little more options for the price. Example biscuits and gravy, waffles, french toast, boiled eggs for instance. Once i sat i heard some order french toast. Didn’t know that was an option. Over all i enjoyed my stay and would recommend this hotel. I will stay again if i needed to.
Comment from Hotel Management
21 Oct 2024 by GM , Hotel Management
Dear Rebekah, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon. Best, Kyle Lippe, GM
by A verified traveler
Posted 20 Oct 2024
Everything was good except for the paid parking
Comment from Hotel Management
21 Oct 2024 by GM , Hotel Management
Dear Jarvis, We truly enjoyed having you as our guest. We apologize for not meeting every expectation and we can't wait to have the pleasure of welcoming you back the next time you're in the area! Best, Kyle Lippe, GM
