Ratings based on 661 Verified Reviews
2.6 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
There was no water and it was very dirty
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Apologies for the inconvenience caused, John! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
by A verified traveler
Posted 13 Oct 2024
Room was filthy sink was clogged had someone approach me outside saying they had a gun pulled on them
Comment from Hotel Management
13 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. This is certainly not the kind of experience we strive to provide.
Please be assured that we have taken note of your concerns regarding the cleanliness of the room and the clogged sink. We will immediately address these issues with our housekeeping team to ensure that such incidents do not occur in the future.
Regarding the incident you mentioned about someone approaching you outside, be advised that we take guest safety very seriously. We urge you to contact the local authorities and provide them with any information you have about the incident.
If there is anything else we can assist you with, please do not hesitate to reach out to us at guestsupport.na@oyorooms.com. Our team is always ready to help.
We value your feedback and will work towards providing you with a better experience in the future.
Best regards,
Team OYO
by A verified traveler
Posted 29 Sep 2024
This place is too much in disrepair
Comment from Hotel Management
29 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Our team is actively working to address the maintenance issues at this property. Your feedback is valuable to us as we strive to provide the best possible experience for our guests. Should you require further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 24 Sep 2024
Critters alert upon check in. Had to leave immediately. Will not book there again
Comment from Hotel Management
25 Sep 2024 by Author, Hotel Management
Dear Guest,
We apologize for any inconvenience caused during your recent stay at OYO. We understand that encountering critters can be unsettling, and we assure you that your feedback has been duly noted and shared with our team for immediate action. We would like to assure you that we have strict quality control measures in place, and such situations are not indicative of our usual service standards.
We encourage you to give us another chance to provide you with a comfortable and pleasant stay. Please feel free to reach out to guestsupport.na@oyorooms.com if you would like further assistance or have any specific concerns.
Warm regards,
Team OYO
by A verified traveler
Posted 18 Sep 2024
They can accommodate even late check in. The establishment needs fixing, there are some wooden structures that are damaged.
Comment from Hotel Management
18 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for choosing OYO Rooms for your accommodation needs. We appreciate your feedback regarding the late check-in facility provided by our team.
We apologize for any inconvenience caused by the damaged wooden structures on the property. Rest assured, we have taken note of this and will address the issue immediately to ensure a pleasant stay for our guests.
If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
by A verified traveler
Posted 16 Sep 2024
This property is disgusting do not book here it is ran down and roaches everywhere the pictures they have are false advertising
Comment from Hotel Management
16 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the unpleasant experience you had during your stay. This is certainly not the impression we want our guests to have.
We take your concerns seriously, and we will immediately investigate the issues you mentioned regarding the property's condition and cleanliness. False advertising is also not something we stand for at OYO.
Please be assured that we will address these concerns internally to ensure a better experience for our future guests. If you would like further assistance or have any other queries, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 19 Aug 2024
The toilet seat was sitting behind the toilet when I got there. The TV had no options for streaming. The TV had terrible reception/picture. The pool was not in as well. The parking was very limited, and it was a little scary with people hanging out in the parking lot and their cars and walking around the property. I stayed in a non-smoking room, but it smelled the smoke. I mentioned this to the staff and they said it was probably from the air conditioner, which is a laugh because the air conditioners are all independent of each other. The toilet seat was fixed properly. The staff was nice, but other than that, I would definitely not recommend this motel.
Comment from Hotel Management
16 Sep 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, Daniel! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
by A verified traveler
Very bad stay.
Posted 18 Aug 2024 on HotelsI booked a non-smoking room. The non-smoking room ceiling was falling in so they put it in another room. Which happened to be a smoking room? When we get time to check out the boss lady tried to keep my deposit saying we smoked in a non-smoking room and I don't even smoke. And she was they were really b*****And they told us not to they've come back.I think they're in the won't be back
Comment from Hotel Management
16 Sep 2024 by Lisa, Hotel Management
Hi, Sam! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa
by A verified traveler
Posted 13 Aug 2024
Do NOT stay at this hotel! Expedia should be ashamed of themselves for allowing this hotel to be featured on their site! There were prostitutes, drug dealers and a very unsafe environment! I literally opened the door to the room and immediately closed it didn’t even step foot in the room, went back up to the front and told the guy to cancel my deposit, then he tried to keep my ID! I will be emailing the CEO of Expedia because I’d love for them or their executive team members to make a trip down there and see if they would stay in that dirty hotel! Clearly the pictures this hotel is using on the website are NOT theirs and totally misleading!
Comment from Hotel Management
16 Sep 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, Melissa! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Lisa, Hotel Management
Hi, Michael! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
