Ratings based on 547 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by General Manager , Hotel Management
Dear Angie,Thank you for the perfect 5/5 rating! We're so happy to hear you had a great experience. We look forward to welcoming you back soon!Sincerely, Tiffany WadeGeneral Manager
by A verified traveler
Posted 21 Dec 2024
I’ve stayed here five or six times and will continue to stay here when I am in the area
Comment from Hotel Management
21 Dec 2024 by GM, Hotel Management
Dear Brad,We are absolutely thrilled to hear that our Holiday Inn Express & Suites Tulsa West - Sand Springs has become your go-to choice when you're in the area. Your continuous support and loyalty are genuinely appreciated. Our team always strives to provide our guests with the utmost comfort and convenience, and it's heartening to know that our efforts are making your stays memorable.We look forward to welcoming you back during your next visit to the area. We're committed to making each of your stays even better than the last. Your feedback is invaluable as it helps us improve and deliver an exceptional experience every time. Thank you again for choosing us as your home away from home. See you soon!Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 20 Dec 2024
It was a good stay the beds could be upgraded to memory foam.
Comment from Hotel Management
20 Dec 2024 by GM, Hotel Management
Dear Brent,Thank you for your thoughtful feedback and for choosing to stay with us at Holiday Inn Express & Suites Tulsa West - Sand Springs. We're pleased to hear that you enjoyed your overall stay and found our accommodations to your liking. Your comfort and satisfaction are of utmost importance to us, and we appreciate your suggestion about upgrading our beds to memory foam.We continually strive to improve our guest experience and your input is invaluable in this process. Your recommendation has been noted and will be considered as part of our ongoing efforts to enhance our facilities and services. We hope to have the pleasure of welcoming you back in the future, where we hope to exceed your expectations and provide an even better stay.Warm Regards,Guest Relations Manager
by A verified traveler
Posted 15 Dec 2024
The repairs that were made in our room was very poor quality. The ceilings had leaked at some point and it was obvious because the repairs were so poorly done. The drawers for clothing would not stay shut. Only had pull blinds no curtains and the blind was falling apart. The lobby was gorgeous and breakfasts were above average for a hotel. Won’t stay there again.
Comment from Hotel Management
16 Dec 2024 by GM, Hotel Management
Dear Jerre LaRae,Thank you for taking the time to share your experience at Holiday Inn Express & Suites Tulsa West - Sand Springs. We sincerely regret to hear about the challenges you faced during your stay with us. We take your feedback very seriously and it's important for us that our guests feel comfortable and have a seamless experience. We acknowledge the issues you have raised and assure you that we will look into them to prevent such instances in the future.We are, however, delighted to hear that you enjoyed our lobby and the breakfast offered. We strive to provide our guests with the best amenities and it is heartening to know that you appreciated some aspects of your stay. We hope that you will reconsider your decision and give us another opportunity to serve you better in the future.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 13 Dec 2024
The shower had mold in it.
Comment from Hotel Management
14 Dec 2024 by GM, Hotel Management
Dear Theresa,Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Express & Suites Tulsa West - Sand Springs, an IHG Hotel. We sincerely apologize for the inconvenience you experienced with the shower in your room. We have taken note of your concern and have alerted our housekeeping department to address this issue promptly. We are committed to providing a clean and comfortable environment for all our guests and your feedback helps us in improving our services. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Warm Regards,Guest Relations Manager
by A verified traveler
Posted 8 Dec 2024
It was clean. Check in was smooth. Staff were nice. Breakfast was ok; they ran out of potatoes never replenished. Overall, it was worth the price. I would stay here again. Just make sure you’re up early for breakfast.
Comment from Hotel Management
9 Dec 2024 by GM, Hotel Management
Dear Jacqueline,Thank you for choosing Holiday Inn Express & Suites Tulsa West - Sand Springs, an IHG Hotel and for taking the time to share your experience. We are delighted to hear that you found your stay satisfactory and our staff welcoming. Our team takes great pride in providing a clean and comfortable environment for our guests, and your positive comments are a testament to their hard work.We regret to hear about your experience during breakfast and appreciate your feedback regarding the potatoes. We will certainly take it into consideration to improve our services and ensure a plentiful breakfast for all our guests. Thank you once again for your valuable feedback and for your willingness to stay with us again. We look forward to welcoming you back and providing you an even better experience on your next visit.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by General Manager , Hotel Management
Dear Tafadzwa,Thank you for the perfect 5/5 rating! We're delighted you had a great experience and look forward to your next visit!Sincerely, Tiffany WadeGeneral Manager
by A verified traveler
Posted 18 Nov 2024
Clean hotel and worked great for my family and I.
Comment from Hotel Management
18 Nov 2024 by General Manager , Hotel Management
Dear Carlos,Thank you for the 5/5 rating! We're so glad to hear the hotel worked well for you and your family. We look forward to welcoming you back soon!Sincerely, Tiffany WadeGeneral Manager
by A verified traveler from Bel Aire
Posted 25 Oct 2024
Easy checkin
Comment from Hotel Management
25 Oct 2024 by GM, Hotel Management
Dear Kristyn,Thank you for choosing to stay at Holiday Inn Express & Suites Tulsa West - Sand Springs, an IHG Hotel, and for taking the time to share your experience. We are thrilled to hear that you found our check-in process easy and efficient. Your kind words fuel our passion to deliver exceptional service and always enhance our guests' experiences. We hope to welcome you back in the near future for another seamless experience at our hotel.Warm Regards,General ManagerHoliday Inn Express & Suites Tulsa West - Sand Springs, an IHG Hotel
by A verified traveler
Posted 21 Oct 2024
Easy check in - great staff!
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Deborah,Thank you for your 4-star review! We're glad to hear that you had an easy check-in experience and enjoyed our great staff. We hope to see you again soon!Sincerely, Tiffany WadeGeneral Manager
