Ratings based on 811 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2020 on Hotels
M/b
by A verified traveler from Tulsa Oklahoma
Posted 22 Oct 2020
The check in was absolutely horrible. Not enough staff and when dealing with them they were rude.
by A verified traveler
Posted 14 Oct 2020 on Hotels
by A verified traveler
Disappointed
Posted 12 Oct 2020 on Hotelsthey didnt have a refrig or microwave in the rooms. They took a whole day and reminder that my sink was clog and they finially came up to fix it the next day.
Comment from Hotel Management
12 Oct 2020 by Tammy, Hotel Management
Hello Ayn, Thank you for reaching out with your concerns. I'm sorry that not all rooms have refrigerators but there is a microwave for common use in the hotel lobby. If you request a fridge at check-in, we will do our best to see if we have a room available with one; there are only a few on our executive floors. Some issues, such as pets, do not allow us to assign guests to all floors. Not sure if that could have been the case. In addition, I have reminded the Front Desk agents to be sure and stay on maintenance issues to ensure they are resolved. Thank you for this opportunity to improve our guest service experience. Tammy Price, Director of Sales
by A verified traveler
Special
Posted 30 Sep 2020 on Hotelsby A verified traveler
Posted 28 Sep 2020 on Hotels
Check in was a breeze and staff was friendly. Hotel itself was so so. No fridge or microwave and breakfast you have to pay if u want to eat it (over priced at that) our thermostat seemed to not work. No option to turn to heat or cool except the arrow up key was “red” and the arrow down was “blue” so up to 90.... no heat. I was cold most the night although it read 72. I like my room warmer. For sure not worth the $100. Thankfully it was only one night
Comment from Hotel Management
5 Oct 2020 by Tammy, Hotel Management
Thank you for you review and the opportunity it gives us to take a look at areas where we can improve. I sincerely hope you reported these items to the Front Desk while you were in-house so we could address them and could have moved you to another room. Tammy Price, Director of Sales
by A verified traveler
Posted 15 Sep 2020 on Hotels
by A verified traveler
Posted 14 Sep 2020 on Hotels
It was good
by A verified traveler
Posted 6 Sep 2020 on Hotels
by A verified traveler
Posted 28 Aug 2020 on Hotels
