Ratings based on 464 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
People was very nice place was decent.
Comment from Hotel Management
19 Nov 2024 by Barbara, Hotel Management
Dear Autumn,We wanted to thank you for your time in completing the online review on your recent stay at our hotel and also for the kind words you wrote. Guest satisfaction is very important to us and we like when guests have a nice stay while with us. We appreciate your business and hope to see you again in the future.Sincerely,
by A verified traveler
Posted 13 Nov 2024
Everything was fine, but could use new beds. These were extremely hard and worn. Uncomfortable to say the least.
Comment from Hotel Management
17 Nov 2024 by Barbara, Hotel Management
Dear Deborah,We wanted to thank you for taking your time to complete the online review on your recent stay at our hotel and also for the rating that you gave us. We were surprised to see that you thought the beds were uncomfortable since we have the pillowtop mattresses on all of our beds and a lot of the guests really like them. We do appreciate your business and hope to see you again in the future.Sincerely,
by A verified traveler
Posted 2 Nov 2024
Was pleasantly surprised. Room pretty clean, good staff. Only bad thing was the bed was very hard and sqeaked when you moved.
Comment from Hotel Management
4 Nov 2024 by Barbara, Hotel Management
Dear Deborah,We wanted to thank you for your time in completing the online review on your recent stay with us and also for the rating and kind words you wrote about our rooms and the staff. We did want you to know that we just put metal bed frames in all of our rooms and gotten rid of the boxsprings, so with the different weight levels and as the beds get used we are having to adjust some of the frames. We do apologize, guest satisfaction is very important to all of us here at the hotel if you would have let us know we could have fixed it right away. We do thank you for your business and hope to see you again in the future. Sincerely,
by A verified traveler
Posted 27 Oct 2024
As you know we booked and paid through Expedia. Upon arrival My husband was asked for his ID and card. He thought it was to verify the card used. He was charged $100 refundable fee without our knowledge upon entering the room. There were a couple roaches on the wall Behind the TV as well in the bathroom, which I killed, there was hair in the tub the bed smelled. we were too tired to go somewhere else and we did not have the funds to go somewhere else. They took extra money check out would be refunded by 11:15 and it would take 2-3 business days to receive the money. Frustrating is putting it mild!
Comment from Hotel Management
28 Oct 2024 by Quality Inn, Hotel Management
Mrs. Buchanan,Let's start off by saying that we did not take any extra monies from you. On Expedia it does state more than once that a deposit for incidentals is required at the time of check in. It is not the fault of the hotel if you did not properly read the requirement for the incidental deposit hence putting in a bad review. When you came to check out the only issue you had was the incidental deposit and not knowing about it, you said nothing about any other issues/concerns regarding your room. Why would you stay in a room if it had roaches, or the bed smelled?? A courtesy call was made upon you checking in and you stated that everything was fine with your room. If at any time you had any issues/concerns with your room if you would have brought it to our attention we would have taken care of it immediately or we could have moved you to a different room because guest satisfaction is very important to us. Best Regards,
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Barbara, Hotel Management
Dear Magdiel,We wanted to thank you for choosing our hotel for your lodging needs and also for the rating that you gave. Guest satisfaction is our number one priority so it is always nice to see/hear when a guest enjoys their stay while with us.Sincerely,
by A verified traveler from Richmond
Posted 20 Oct 2024
The room was great. Up to date. Not perfect but nice. The bath tub was very old and stained horribly. My wife refused to use it. The bed was the absolute worst bed we have ever slept on, period. The first night was horrendous. The mattress was very lumpy. The spings squeaked and squaked at every single move made and the gawd awful "ka-doing" sound made it impossible to sleep. All of those noises were extremely amplified by the vinyl flooring. Worst night sleep and the next morning our backs hurt so bad we almost searched for a local chiropractor. We even considered checking out 3 days early. Talked to the desk clerk who was very sympathetic and sent maintenance to the room at some point that day while we were gone. We were very hesitant about spending another night but thought we would give it a second chance. Maintenance did something to the bed as it was no longer lumpy and didn't squeak or squawk at every move. It was almost tolerable except for when one of us would get up that gawd awful "ga-doing" noise was still there so any major move it would make the noise It was literally like sleeping on two metal filing cabinets. We got so little sleep that we checked out over 30 hours early at the cost of no refund for the unused day and night just so we could break up the 10 hour drive home because we knew we wouldn't make it home if we would have left when we had originally planned. Going to those metal bed frames was a horrible idea especially when you need mattresses.
Comment from Hotel Management
22 Oct 2024 by Quality Inn , Hotel Management
Mr. Brooks,Upon reading your review we did go and check the tub because you writing that the tub was very old and stained horribly is not true. It is not stained. What we saw is the color of the poxy is fading. We do re-epoxy all of our tubs every 3 years during the winter months. We also wanted you to know that we use to have mattresses and boxsprings but have recently gone to metal frames and taken out just the boxsprings. So, our beds do not have springs but they do have mattresses. Due to the metal frames being brand knew and just installed we do sometimes have to make adjustments to the frames after being used by numerous guests. Mr. Brooks, if at any time during any guests stay if anyone has any issues/concerns if they bring it to our attention we will take care of it immediately, just like we did with you once you let us know of the frame making noises.We do appreciate your business. Please take care. Sincerely,Quality Inn
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Barbara, Hotel Management
Dear Magdiel,We wanted to thank you for choosing our hotel for your lodging needs and also for the rating that you gave us.Guest satisfaction is our number one priority, so it is always nice to see/hear when a guest enjoys their stay while with us.We do hope to see you again in the future.Sincerely,
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Barbara, Hotel Management
Robert,We do thank you for your time in completing the review on your recent stay at our hotel. We were sorry to see that you did not leave any comments as to why you gave us the rating that you did. We do use guests feedback to see what we need to work on in order to make each and every guest have a nice stay while with us.Please take care,
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Barbara, Hotel Management
Dear Rita,We did want to thank you for your time in completing the online review on your recent stay with us. We aren't sure why you gave us the rating that you did since you did not leave any comments.Please take care,Quality Inn
by A verified traveler
Posted 14 Oct 2024
Room was clean but strong odoyr
Comment from Hotel Management
17 Oct 2024 by Barbara, Hotel Management
Dear Aneeta,Thank you for completing the review on your recent stay with us. We were surprised by your comment regarding the strong odor since you did not call the front desk to let us know. If you would have let us know we would have taken care of it immediately or moved you to a different room.Please take care,
