Ratings based on 178 Verified Reviews
4.4 Room cleanliness
3.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
The bed was the worst I have slept in for a long time. If comfort is important to you, I would not stay at Sonder. I ended up staying elsewhere the second night so I could sleep.
by A verified traveler
Posted 29 Oct 2024
Super close to the Superdome! Only a 20 minute walk
by A verified traveler
Posted 16 Oct 2024
Great individual property, very spacious and everything you could reasonably need. Great to have amenities taken care of. Area itself was safe, although in a bit of a run down part of town. Very close to the stadium but otherwise (as is common for most US cities) needed to get a taxi to common spots.
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 3 Sep 2024
by A verified traveler
Posted 22 Aug 2024
Absolutely fantastic! This property met all of our needs and checked all of the boxes. Management communicated with us that there was an issue with the dishwasher and provided ample supplies to offset that. The only other time we needed to communicate was for a later check out and that was done via the app and the response was instant. We're looking forward to our next stay with Sonder.
by A verified traveler
Posted 21 Aug 2024
Loved how close it was to the canal st streetcar.
by A verified traveler
08/15/2024
Posted 15 Aug 2024 on HotelsSo far place is very nice and very easy to access, you have everything in one app which makes it very easy from WiFi to access codes. Check out is super easy. However, the cleanliness of the place is something to consider, is been clean very general, floors are dirty I had it to clean my self after a long day of move in my child to college. Dishwasher broken and very smelly ( I got notified just hours before my check in)
Place needs a serious cleaning.
When I attempt to open the curtains, roads came off since had no ends, notified to the management and came and fixed. Have shampoo, conditioner and body wash station great quality.
Restocking station with essentials very helpful.
Sadly cleanliness is essential for us, you can definitely find better places for same price.
Comment from Hotel Management
16 Aug 2024 by Sonder, Hotel Management
Your honest feedback is important to us. It saddens us that your visit was disappointing. Cleanliness is one of our top priorities, and we're sorry for falling short here. We'll review our procedures with our team to ensure a higher standard is met. This isn't the experience we want for any of our guests. Should you decide to give us another chance, we'd love the opportunity to make it up to you.
by A verified traveler
Posted 13 Aug 2024 on Hotels
by A verified traveler
Posted 10 Aug 2024
A safe and excellent place to stay. Walking to public transportation through rough neighborhood necessary.
