Ratings based on 173 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
16 Aug 2024 by Hotel Real Catedral, Hotel Management
Estimado Francisco, agradecemos mucho tu valoración, esperamos poder recibirte nuevamente muy pronto.
by A verified traveler
Posted 11 Jul 2024
Great place to stay.
Comment from Hotel Management
11 Jul 2024 by Hotel Real Catedral, Hotel Management
Dear Ray. Thank you for your rating and comments, we hope to receive you again very soon.
by A verified traveler
Better options for a little more money.
Posted 29 Jun 2024 on HotelsLet's start with check in. They flexed as we arrived early. Thank you.
Hotel is a bit dated, but bed was comfortable.2nd night ac stopped working. They offered fan. Eventually they were able.to get us a room with newer AC after we refused fan. No elevator, so first day lugged luggage up three flights of stairs. Request room end floor. Avoid all rooms that face cathedral, as the bells drove us nuts first two days. No sound proofing on 2nd and third floor rooms..street noice was also loud.
Avoid rooms 300, through 304thqt includes 2nd floor. We're were transferred to 1st floor facing dinning hall. Bad idea. You'll hear and see everyone, as rooms don't have curtains, just light shading cloth. So 2nd floor facing interior is best options. Parking was horrific. They don't tell you they have it. Three spots in front and 6 spots down back alley way. We had to keep asking till they allowed us to park back there. Do not park on street unless you pay at booth meters. The fine is 50 pesos and a 10 minute drive to police station to get your.front plate. Do not pay for breakfast, was not pleasant. There are several breakfast spots in town center with better food. They did turn room every night, and did leave one bottled water, two would have been nice. Overall not bad for price. Service could be better, as we caught front desk asleep at 4am on couch and you g lady at desk was always talking to her boyfriend who always visited her. Short Latino male with buzz cut was not friendly.
Comment from Hotel Management
1 Jul 2024 by Hotel Real Catedral, Hotel Management
Hi Aurelio! Thank you for your feedback and for highlighting positive aspects such as the flexibility of the check-in and the comfort of the bed. We will work on improving these points. We appreciate your observations about the staff and breakfast and are committed to reviewing and correcting these details. We hope to have the opportunity to welcome you again and offer you a better experience.
by A verified traveler
Posted 5 Jun 2023
It was smack in the middle of the City.
The problem it is old the AC did not work and it needs a major remodeling as the beds are old.
If they would remodel it would be a great Hotel there is also verry limitted parking.
Comment from Hotel Management
8 Jun 2023 by Hotel Real Catedral, Hotel Management
Dear Martin,We appreciate your comment about our Hotel. We will take your comments into account to make the necessary improvements. We value your feedback and hope to see you again in the future.
by A verified traveler
Great Hotel
Posted 29 Mar 2023 on HotelsIt was a great hotel, so close to the main attractions of the city. Nice rooms and clean. The only thing is that the bathroom is a little bit tiny.
Comment from Hotel Management
29 Mar 2023 by Hotel Real Catedral, Hotel Management
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We are thrilled to hear that you found our hotel to be great, and that our location near the main attractions of the city was convenient for you.We are also glad to hear that you found our rooms to be nice and clean. Our team takes great pride in providing clean and comfortable accommodations for our guests.However, we regret to hear that you found our bathroom to be a bit small. Please know that we appreciate your feedback and will consider it as we look for ways to improve our guests' experience.We hope that you will consider staying with us again in the future, and we look forward to providing you with another enjoyable stay.
by A verified traveler
Posted 23 Aug 2022 on Hotels
Comment from Hotel Management
31 Aug 2022 by Hotel Real Catedral, Hotel Management
Hi, Mr. KimWe greatly appreciate your assessment.
by A verified traveler
Posted 3 Jun 2022 on Hotels
Comment from Hotel Management
4 Jun 2022 by Hotel Real Catedral, Hotel Management
Estimado Rogelio, muchas gracias por su visita, le esperamos nuevamente muy pronto.
by A verified traveler
Posted 14 Dec 2021 on Hotels
Historic hotel with very friendly staff.
Comment from Hotel Management
14 Dec 2021 by Hotel Real Catedral, Hotel Management
Dear Olga, thank you for yor visit, we appreciate your comments.
by A verified traveler
Buen lugar, algo ruidoso.
Posted 6 Oct 2021 on HotelsEl hotel esta muy bien ubicado en el centro de la ciudad. Esta limpio y bien atendido. Sin embargo las habitaciones no estan aisadas de ruido y se escucha todo.
Comment from Hotel Management
6 Oct 2021 by Hotel Real Catedral, Hotel Management
Hola Roberto, muchas gracias por tu visita, y también por dejarnos conocer tus comentarios, los cuales están considerados para poder brindar una buena experiencia. Esperamos que en tu próxima visita a Tula nos consideres nuevamente, atenderemos tus peticiones.
by A verified traveler
Posted 24 Apr 2021 on Hotels
Comment from Hotel Management
26 Apr 2021 by Hotel Real Catedral, Hotel Management
Estimado huésped, muchas gracias por la valoración de su estanca con nosotros.
