Ratings based on 746 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Issaquah
Posted 25 Nov 2024
With outside corridors and location next to freeway, the experience of entering your room is cold & noisy.
The room itself was rather dirty and barely functional. The bedding was thin.
Even though the place is called 'Extended Stay', I won't stay there for more than a day.
My advice to you: Spend a few more dollars and get much better value nearby.
by A verified traveler
Posted 23 Nov 2024
Clean
Comment from Hotel Management
24 Nov 2024 by Hotel Management , Hotel Management
Dear Day, Thank you for your feedback. We are pleased to hear that you found the cleanliness of our property to your satisfaction. We take pride in maintaining a clean and comfortable environment for all our guests. We value your input and look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management
by A verified traveler
Posted 17 Nov 2024
Chris was very helpful great service
Comment from Hotel Management
18 Nov 2024 by Hotel Management , Hotel Management
Dear Cyruss, Thank you for sharing your feedback! We’re so pleased to hear that Chris provided excellent service and was helpful during your stay. Our team is committed to ensuring that each guest has a positive experience, and we’ll be sure to pass along your kind words to Chris. We appreciate your recognition and look forward to welcoming you back to Extended Stay America for another great stay in the future!Sincerely,Hotel Management
by A verified traveler
Posted 16 Nov 2024
Very nice place to stay it's quiet and convenient.
by A verified traveler
Posted 16 Nov 2024
Good for price. Room is dim.
Comment from Hotel Management
16 Nov 2024 by Hotel Management , Hotel Management
Dear Lynne, Thank you for your feedback. We’re glad to hear you found our pricing to be a good value. However, we apologize if the lighting in your room did not meet your expectations. We understand how important a well-lit space is for comfort and will review our lighting setup to ensure a better guest experience. Your comments are invaluable in helping us improve, and we hope to welcome you back to Extended Stay America for a brighter and even more enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 15 Nov 2024
Floor was dirty and tub wasn't actually clean. Need new mattresses too. Staff was nice enough and decent location.
Comment from Hotel Management
16 Nov 2024 by Hotel Management , Hotel Management
Dear Donald, Thank you for your feedback. We’re sorry to hear about the cleanliness issues with the floor and tub, as well as the condition of the mattress. This is not up to our usual standards, and we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements. We’re pleased you found our staff friendly and the location convenient. Your input helps us enhance our services, and we look forward to welcoming you back for a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 15 Nov 2024
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by A verified traveler
Posted 14 Nov 2024
Did not have sheets or bed lining/blanket for pull out sofa bed. Also the mattr ss was a bit dirty like just had loose pieces of something on top but other than that hotel did give and respond when I asked for something. Was on 3rd floor, felt safe inside the room with family. Okay if you need a place to stay but aren't picky about pristine cleanliness.
Comment from Hotel Management
15 Nov 2024 by Hotel Management , Hotel Management
Dear Adan, Thank you for your feedback. We’re sorry to hear about the issues with the pull-out sofa bed and the mattress, and we appreciate you bringing them to our attention. We’re glad our team was responsive to your requests and that you felt safe during your stay. Your comments will help us improve our service and ensure a more comfortable experience for our guests. We appreciate your understanding, and we hope to welcome you back for a more pleasant stay.Sincerely,Hotel Management
by A verified traveler
Posted 12 Nov 2024
by A verified traveler from Pleasanton
Posted 8 Nov 2024
I travel more than 75 room nights a year and in more than 70 countries. This is the most inhospitable place that I've ever stayed at. 1st room had cockroaches and a couch that a cat shredded as a scratching post. Gross food and or other spatters on the walls. I have pictures to share of these conditions. I coordinated with the front in advance about adding an extra room night. Asked the woman onduty if better to do it with her at that moment or on Expedia as we were working long hours through the night. She stated Expedia would be better. Booked / confirmed an extra night to our 9 night stay via Expedia. We got in that morning from working all night at 8:30am Next morning, a staffer pounded on my door at 11am and demanded that I leave. I explained the situation and that we were already confirmed for another night. The person demanded that I come down that minute or they would throw me out of the hotel. DO NOT STAY HERE. Sketchy people and management.
Comment from Hotel Management
9 Nov 2024 by Hotel Management , Hotel Management
Dear John, Thank you for your detailed feedback. We deeply regret that your stay did not meet expectations, and we sincerely apologize for the condition of your room and the communication issues regarding your reservation. This is certainly not the level of service we strive to provide. Your concerns about cleanliness and the front desk staff have been addressed with our team for immediate improvement. We hope you'll give us another chance to offer you a much better experience in the future.Sincerely,Hotel Management
