Ratings based on 55 Verified Reviews
4.5 Room cleanliness
3.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Kathrin, Hotel Management
Hallo Melissa, vielen Dank für das gute Feedback.Herzliche Grüße,Kathrin
by A verified traveler
Posted 5 Feb 2024 on Orbitz
by A verified traveler
Posted 18 Dec 2023
No service, no help, terrible experience
Comment from Hotel Management
19 Dec 2023 by Kathrin, Hotel Management
Dear Avery, dear Yosef, Thank you for your feedback. We are sorry to hear that you feel this way and that your stay didnt meet your expectation. Best regards, Kathrin Haller
by A verified traveler
Posted 11 Sep 2023
This property has no humans so in order to check in you need a code which is supposed to be sent in an email
The email was never sent to me so when I arrived I needed to wait and wait outside a locked door until finally someone on the phone answers.... not good at all.
Then I am sleeping and do not disturb is on and cleaning come in at 8:30 am with no warning and come inside my room! Outrageous.
I stayed here a few times before and it was not amazing but it was better then this experience.
I think I deserve a refund for this Terrible stay.
Comment from Hotel Management
14 Sep 2023 by Kathrin, Hotel Management
Dear Yosef,Thank you for taking your time in giving us a feedback regarding your stay. We are sorry to hear, that the experience didnt meet your expectations this time.I just checked the communication board on Expedia and in the chat our information e-mails for you are visible from September 06th and September 09th. Why you didnt receive them I cannot say at the moment unfortunatey. If you experience something like that the quickes way to solve the situation is just in giving us a call and we can open you the door immediately.For the early distubance please accept our appoligies. Please note that our Housekeeping always knocks on the door and anounces before they open any door. However to ensure that nobody enters our room in the morning we do have have door signs in the rooms at the wardrobe. If you put these signs on the door handle with the X visible. The housekeeping team will know that you do not wnt to be disturbed and will not know on your door until check-out time.We know that our digital concept is not suitable for everyone but hope that you change your mind about our hotel concept and stay with us again.Best regards,Kathrin Haller
by A verified traveler
Posted 11 Aug 2023 on Hotels
by A verified traveler
Posted 3 Jan 2023
by A verified traveler
Posted 12 Dec 2022
Check out time is early 11:00 am I asked them to check out at 12:15 if possible and they refused though most hotels check out time is Noon 12:00
by A verified traveler
Posted 2 Oct 2022 on Hotels
by A verified traveler
Posted 28 Oct 2024
Checkin was a pain... Although the entrance card was supposedly written correctly, only the fourth card worked at the door. The telephone hotline was really helpful and gave great support.
New Horizons - you need to check all of your cards if they can actually open the programmed door!
Everything else as expected. Very clean. A little expensive for the (very!) remote location.
by A verified traveler
Posted 13 Oct 2024
