Ratings based on 52 Verified Reviews
4.4 Room cleanliness
3.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Feb 2024 on Orbitz
by A verified traveler
Posted 18 Dec 2023
No service, no help, terrible experience
Comment from Hotel Management
19 Dec 2023 by Kathrin, Hotel Management
Dear Avery, dear Yosef, Thank you for your feedback. We are sorry to hear that you feel this way and that your stay didnt meet your expectation. Best regards, Kathrin Haller
by A verified traveler
Posted 11 Sep 2023
This property has no humans so in order to check in you need a code which is supposed to be sent in an email
The email was never sent to me so when I arrived I needed to wait and wait outside a locked door until finally someone on the phone answers.... not good at all.
Then I am sleeping and do not disturb is on and cleaning come in at 8:30 am with no warning and come inside my room! Outrageous.
I stayed here a few times before and it was not amazing but it was better then this experience.
I think I deserve a refund for this Terrible stay.
Comment from Hotel Management
14 Sep 2023 by Kathrin, Hotel Management
Dear Yosef,Thank you for taking your time in giving us a feedback regarding your stay. We are sorry to hear, that the experience didnt meet your expectations this time.I just checked the communication board on Expedia and in the chat our information e-mails for you are visible from September 06th and September 09th. Why you didnt receive them I cannot say at the moment unfortunatey. If you experience something like that the quickes way to solve the situation is just in giving us a call and we can open you the door immediately.For the early distubance please accept our appoligies. Please note that our Housekeeping always knocks on the door and anounces before they open any door. However to ensure that nobody enters our room in the morning we do have have door signs in the rooms at the wardrobe. If you put these signs on the door handle with the X visible. The housekeeping team will know that you do not wnt to be disturbed and will not know on your door until check-out time.We know that our digital concept is not suitable for everyone but hope that you change your mind about our hotel concept and stay with us again.Best regards,Kathrin Haller
by A verified traveler
Posted 11 Aug 2023 on Hotels
by A verified traveler
Posted 3 Jan 2023
by A verified traveler
Posted 12 Dec 2022
Check out time is early 11:00 am I asked them to check out at 12:15 if possible and they refused though most hotels check out time is Noon 12:00
by A verified traveler
Posted 2 Oct 2022 on Hotels
by A verified traveler
Posted 28 Jun 2024
Comment from Hotel Management
12 Aug 2024 by Kathrin, Hotel Management
Hallo Dzemal, vielen Dank für das gute Feedback.Herzliche Grüße,Kathrin
by A verified traveler
Posted 26 Jan 2024
Das einzige was ich bemängle, ist der Zustand das es im Zimmer eiskalt war als ich angekommen bin. Alle Heizungen waren aus…dies finde ich bei den jetzigen Außentemperaturen sehr unfreundlich.
Comment from Hotel Management
26 Jan 2024 by Kathrin, Hotel Management
Hallo Andy,vielen Dank, dass Sie uns ein Feedback geschrieben haben. Es tut uns leid, dass Sie ein kaltes Zimmer hatten. Tatsächlich ist das Housekeeping Team angehalten die Heizung auf 2 zu stellen um eine Auskühlung der Zimmer zu vermeiden. Wir werden unser Team nochmals daran erinnern und hoffen, Sie wieder einmal bei uns zu Gast zu haben.Herzliche Grüße,Kathrin Haller
by A verified traveler
Angenehmer Aufenthalt trotz Zugangsschwierigkeiten
Posted 8 Aug 2023 on HotelsBis auf den Erstzugang zum Hotel ist dieses Hotel sehr empfehlenswert.
Der Zugangscode beim Erstzugang funktionierte leider nicht (es ging an diesem Tag auch anderen Hotelbewohnern so).
Nachdem uns andere Hotelbewohner den Zugang gewährt hatten entwickelte sich Anmeldeprozess am Automaten zu einem langwierigen Unterfangen.
Danach hat alles bestens funktioniert und der Aufenthalt war sehr entspannend und angenehm.
Comment from Hotel Management
11 Aug 2023 by Kathrin, Hotel Management
Hallo Jens,vielen Dank, dass Sie sich die Zeit genommen haben, uns ein Feedback zu geben. es freut uns zu hören, dass Sie einen angenehmen Aufenthalt hatten.Wir arbeiten daran, den Check-In zu vereinfachen.Herzliche Grüße,Kathrin Haller
