Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by GM , Hotel Management
Dear Azhar, I sincerely appreciate you for sharing your feedback with us. We are committed to improving and strive to surpass your expectations in the future. Thank you for your valuable input. Sincerely, Doug Smith, GM
by A verified traveler
Posted 21 Oct 2024
Staff did not monitor the chat option for service requests. Submitted a service request for bathroom vent that kept falling out but never got a response until I called the front desk and that was roughly 2 1/2 hours later
Comment from Hotel Management
21 Oct 2024 by GM, Hotel Management
Dear Shakius, Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Doug Smith, GM
by A verified traveler
Posted 18 Oct 2024
Very convenient location if you have University business. Plus near lots of bars and restaurants. And spacious rooms.
Comment from Hotel Management
18 Oct 2024 by GM, Hotel Management
Dear Greg, Our location is definitely one of the best attributes of our Marriott, and I am glad it was a perfect fit for your stay. Thank you for your patronage and for taking the time to share your experience with this review. It was our pleasure to host you, and we hope to do so again. Best, Doug Smith, GM
by A verified traveler
Posted 14 Oct 2024
Nice place overall. Our room was quite loud sometimes due to overlooking University Ave. Parking was a little inconvenient (across the street in garage). Rooms seem like they might be able to use a little updating but relatively clean and comfortable.
Comment from Hotel Management
14 Oct 2024 by GM , Hotel Management
Dear David, Although it wasn't perfect, I am happy to hear that you enjoyed your stay. Thank you very much for sharing your positive feedback with us and other travelers. We hope to have the opportunity to provide you with an even better experience on your next visit. Best, Doug Smith, GM
by A verified traveler
Posted 14 Oct 2024
This property is perfect for parents staying near the school. Took us 8 mins to get to the center of U of A. Only 12 min walk to the football stadium.
Comment from Hotel Management
14 Oct 2024 by GM, Hotel Management
Dear Randy, We are thrilled to hear from you and to learn that our location was perfect for your trip while visiting our great city. We appreciate your kind review and hope you will think of us again should you return to Tucson. Best, Doug Smith, GM
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by GM , Hotel Management
Dear Rob, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Doug Smith, GM
by A verified traveler
Posted 7 Oct 2024
Nice facilities. Great location.
Comment from Hotel Management
7 Oct 2024 by GM , Hotel Management
Dear Clifford, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Tucson again soon. Best, Doug Smith, GM
by A verified traveler from Costa Mesa
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by GM, Hotel Management
Dear George, We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon! Best, Doug Smith, GM
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
17 Sep 2024 by GM, Hotel Management
Dear Sara, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Doug Smith, GM
by A verified traveler
Posted 26 Aug 2024
It was great!!
Comment from Hotel Management
26 Aug 2024 by GM, Hotel Management
Dear Sara, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Doug Smith, GM
