Ratings based on 484 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
This reservation was supposed to cancelled. Extremely dissatisfied. If charged I will never use Expedia again.
Comment from Hotel Management
17 Dec 2024 by General Manager, Hotel Management
Dear Matthew, We apologize for any disappointment with your reservation and understand your frustration. Reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for assistance. We hope you will give us another try the next time you are in the city.Sincerely,Shantell MorenoGeneral Manager
by A verified traveler
Posted 14 Dec 2024
Large room with kitchenette. The breakfast is pretty good
Comment from Hotel Management
15 Dec 2024 by General Manager, Hotel Management
Dear Ina, We're pleased to hear you enjoyed the spacious room with the kitchenette and found the breakfast to your liking. It was a pleasure having you as our guest, and we hope to see you again soon at TownePlace Suites Tucson Williams Centre.Sincerely,Shantell MorenoGeneral Manager
by A verified traveler
Posted 13 Dec 2024
Very friendly staff
Comment from Hotel Management
15 Dec 2024 by General Manager, Hotel Management
Dear Rashmi, We are delighted to hear that our staff's friendliness made such a positive impact on your stay. Our team strives to provide warm, personalized service, and we will enjoy sharing these kind words with them! Thank you for choosing TownePlace Suites Tucson Williams Centre; we look forward to your next visit.Sincerely,Shantell MorenoGeneral Manager
by A verified traveler
Posted 18 Nov 2024
Fast and friendly
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Alicia, We’re delighted to hear you had an efficient and welcoming experience at TownePlace Suites Tucson Williams Centre. We hope you are already planning another visit our way. Thank you for your review!Sincerely,Shantell MorenoGeneral Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Julianna, We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to TownePlace Suites Tucson Williams Centre.Sincerely,Shantell MorenoGeneral Manager
by A verified traveler from tucson
Posted 12 Nov 2024
Very welcoming
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Genevieve, We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. Thank you for choosing TownePlace Suites Tucson Williams Centre. We hope you are already planning another trip our way!Sincerely,Shantell MorenoGeneral Manager
by A verified traveler
Posted 8 Nov 2024
Breakfast
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Edgar, We love getting feedback from our guests and truly appreciate your comments. It was wonderful to read about the high points of your stay and how much you enjoyed our tasty breakfast. Thank you for choosing TownePlace Suites Tucson Williams Centre for your visit to the city; we look forward to seeing you again soon.Sincerely,Shantell MorenoGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Dennis, We value guest feedback, and we thank you for taking the time to share your rating. We hope our great location and accommodations served you well, but we are disappointed that your experience was anything other than perfect. Thank you for choosing us for your visit to the area, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Shantell MorenoGeneral Manager
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Dale,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Shantell MorenoGeneral Manager
by A verified traveler
Posted 12 Oct 2024
Only had hot water once in 4 days. We called and they said to leave water on for 10-15 minutes to get hot water. It never came.
Comment from Hotel Management
13 Oct 2024 by General Manager, Hotel Management
Dear Catherine, Thank you for taking the time to review your stay with us. We sincerely apologize for the inconvenience you experienced with the hot water during your stay. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your comfort is important to us, and we will address this issue to ensure a more satisfying experience for all our guests. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Shantell MorenoGeneral Manager
