Ratings based on 994 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jul 2024
The bathtub had hair on the side and spider was also in the bathtub. I had to turn the water on to wash the spider down the drain. The hallway carpet is dirty and the room had a weird smell. The window had a crack about a foot long.
Comment from Hotel Management
10 Jul 2024 by Manager, Hotel Management
Hello Delores, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 21 Jun 2024
I won't stay here again because they don't appreciate guests.
Its just ok. Acceptable for a brief stay.
What is unnaceptable is the breakfast... bread & butter, and ceareal & milk - nothing else. They even have the audacity to post a sign saying you cannot take your breakfast to your room.
I'll stay where I am valyed
Comment from Hotel Management
22 Jun 2024 by Manager, Hotel Management
Hello Michael,We regret to hear about your dissatisfaction and appreciate your feedback. Our breakfast options are designed to cater to a variety of preferences. We will share your comments with our team for their review. We strive to provide a comfortable experience for all our guests.
by A verified traveler
New tucso manana
Posted 7 Jun 2024 on HotelsComment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello Yolanda,We are thrilled to hear that you had a wonderful experience with us! We look forward to welcoming you back soon for another fantastic stay.
by A verified traveler
Posted 6 Jun 2024 on Hotels
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello Gerri,We strive to provide exceptional experiences and regret to hear we fell short during your stay. Please feel free to reach out to us directly with any specific feedback you may have so we can address your concerns and improve our services for future guests.
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello christopher,We're thrilled to hear you had a great stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience!
by A verified traveler
Posted 29 May 2024
THE RE CEPTION CLERK WAS VERY HELPFUL
Comment from Hotel Management
31 May 2024 by Manager, Hotel Management
Hello Yoleidys,We appreciate your feedback about the helpfulness of our reception clerk. Your positive experience is important to us, and we strive to provide excellent service to all our guests. If you have any more comments or suggestions, please feel free to contact us.
by A verified traveler
Posted 24 May 2024
The amenities weren’t great at all. The pool and jacuzzi were very dirty and the Manager on duties excuse was because the pool and Jacuzzi were outside. The Jacuzzi water was coming out like pasta boiling over in a pot. The room was dirty, and the sheets had holes in them. The Bathtub looked like it was installed in the early 80s. There were also cobwebs in the bathroom. In terms of their continental breakfast, you had to make your own waffles and for orange juice they served Tang. This was the worst hotel I ever been to.
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Christina,We are sorry to hear that your experience did not meet your expectations. We take all feedback seriously and will address these concerns with our team for improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Alex, We appreciate you choosing our hotel for your stay. If there were any issues during your visit, please contact us directly so we can address them promptly. We hope to welcome you back in the future and provide an improved experience for you.
by A verified traveler
Posted 3 May 2024
In pretty rough condition.
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello James,We appreciate your feedback and apologize for any inconvenience. Your comments have been noted for our improvement efforts. Thank you for bringing this to our attention.
by A verified traveler
Posted 1 May 2024 on Hotels
Beds were comfortable. Nothing real good about my stay but nothing real bad either. Breakfast needs more options. The only thing that upset me was no coffee maker in my room.
Comment from Hotel Management
2 May 2024 by Manager, Hotel Management
Hello Joseph, Thank you for sharing your feedback with us. We are glad you found the beds comfortable during your stay. We appreciate your suggestions for improving breakfast options, and we will share them with the team. Regarding the coffee maker, we apologize for any inconvenience caused and will look into ways to enhance guest experience in the future.
