Ratings based on 987 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Convenient location for Tucson Medical Center patients & family
Comment from Hotel Management
23 Dec 2024 by Hotel Management, Hotel Management
Dear Norma, Thank you for taking the time to evaluate your stay at our hotel. We hope you had a pleasant stay overall. We are pleased to hear our location was convenient for your needs.We appreciate you being our guest and look forward to welcoming you back!Sincerely,Hotel Management
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 10 Dec 2024
My stay started great but didn’t end great. We talked to the front desk about staying longer because a family member was dying. They agreed to give us the double room for a week. We thought everything was set up that night. We were told in the morning just come to change keys so you can get a new room rate that we negotiated. The next morning when my husband went to change keys the front desk person said we don’t have double rooms available anymore and moved him to a queen room. I was at the hospital when this happened. I told him we had to have double beds. So he checked out and we found another hotel. It was upsetting that we were not given what we were initially promised and it was a traumatic situation with a family member dying and the LAST thing we needed on our plate was hotel problems. Also my husband accidentally left two items a pair of pajamas hanging on the bathroom door and a soap and soap dish box. I went back to retrieve them a day later and they threw them away. I thought hotels kept stuff for at least 72 hours. Needless to say with all these hotels chains Extended Stays will not be our next first choice…
Comment from Hotel Management
12 Dec 2024 by Hotel Management , Hotel Management
Dear Yvonne, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
by A verified traveler
Posted 3 Dec 2024
This was one of the worst hostel experiences ever. The room smelled . The carpet was filthy. And roaches were everywhere!! So disgusting and disappointed.
Comment from Hotel Management
4 Dec 2024 by Hotel Management , Hotel Management
Dear Aracely,Thank you for your feedback, and we deeply regret the unpleasant experience you had during your stay. We sincerely apologize for the issues with cleanliness and pests, as this does not reflect the standards we strive to maintain. Your concerns are being addressed with urgency to ensure these problems are resolved. We appreciate your input and hope you might give us the opportunity to provide a much-improved experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 29 Nov 2024
by A verified traveler
Posted 24 Nov 2024
EXcellent staff
Comment from Hotel Management
25 Nov 2024 by Hotel Management, Hotel Management
Dear James, It is lovely to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality.Thank you for being our guest, and we look forward to your next stay!Sincerely,Hotel Management
by A verified traveler
Posted 12 Nov 2024
Convenient location, clean room, friendly staff.
by A verified traveler
Posted 5 Nov 2024
The staff was rude the desk lady was absolutely rude was unwilling to work with me and and I've been a prior customer before for close to months on end
Comment from Hotel Management
6 Nov 2024 by Hotel Management , Hotel Management
Dear Meghann,Thank you for your feedback. We regret to hear about your recent experience and apologize if our service did not meet your expectations. Ensuring respectful and helpful interactions with all our guests is a priority, especially for loyal customers like yourself. We are addressing this matter with our team to improve our service, and we hope for the opportunity to restore your trust in the future.Sincerely,Hotel Management
by A verified traveler
Posted 1 Nov 2024
The front clerk was extremely helpful and nice
by A verified traveler
Posted 28 Oct 2024
