Ratings based on 985 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Great restaurant next door.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Customer Service, Hotel Management
Lori, thank you for choosing to stay with us at Embassy Suites by Hilton Tucson Paloma Village. We're thrilled you enjoyed your stay and appreciate your excellent rating. We hope to welcome you back soon!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Michael, thank you for choosing to stay at Embassy Suites by Hilton Tucson Paloma Village. The team is thrilled you had a positive experience. We hope to welcome you back soon!
by A verified traveler from Tucson
Posted 11 Nov 2024
Upon check in I was not offered complimentary water. Only until I saw the check in person fill bags with two bottles of water and asked about it did she reluctantly offer me two water bottles while asking if I was a Hilton Honors member. Which I am.
As for the dining experience, you have one person attending several guests.
As for breakfast, it was hard to find clean dishes, glasses, and silverware.
Housekeeper did not clean the shower.
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Gina, thank you for sharing your feedback. The team is always aiming to provide thoughtful service, and will consider your comments to enhance the guest experience. Your experience with the dining and breakfast service will be taken into account for better efficiency and maintenance. We hope to have the chance to host you again in the future.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Edward, thank you for choosing to stay with us at Embassy Suites by Hilton Tucson Paloma Village. We're thrilled you had a positive experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 4 Nov 2024
The Paloma Village Hilton was a unique hotel. The rooms were cute and my lady friend, loved them! We tried the restaurant right next door, and it was wonderful! We will definitely revisit!!
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Pierre, we're delighted you loved your experience at Embassy Suites by Hilton Tucson Paloma Village. It's great to hear you and your friend enjoyed the charming rooms and had a wonderful dining experience nearby. We're looking forward to your next visit!
by A verified traveler
Posted 28 Oct 2024
We really enjoyed our stay here. Beautiful property, well maintained, great area.
Comment from Hotel Management
28 Oct 2024 by Customer Service, Hotel Management
Linda, we’re delighted to hear you enjoyed your stay and the beautiful surroundings here at Embassy Suites by Hilton Tucson Paloma Village! Providing a well-maintained and welcoming environment in such a great area is always our aim. We look forward to your next visit!
by A verified traveler from puyallup
Posted 24 Oct 2024
Nice overall, one thing I will add however.
Being someone who drives an electric car part of the time I looked for “electric car charging” this place said just that. Come to find out all they have is Tesla chargers. Come on folks Tesla is t the only electric car so I spent an hour searching for chargers, I did find some 10 miles away but how hard is it to turn 1 or 2 of your car chargers to non Tesla.
Comment from Hotel Management
28 Oct 2024 by Customer Service, Hotel Management
Daniel, we appreciate your feedback and are pleased to know you found your stay overall enjoyable. Your suggestion about adding non-Tesla charging stations is invaluable, as we want to ensure convenience for all our guests with electric vehicles. We'll certainly take this into consideration as we work to enhance our amenities.
by A verified traveler from Jacksonville
Posted 21 Oct 2024
After paying nearly $400 a night for this room, I would have expected a better stay. The breakfast was stone cold and stale, and the cleanliness was lacking.
Comment from Hotel Management
28 Oct 2024 by Customer Service, Hotel Management
Martin, we’re sorry to hear your stay didn’t meet expectations. Our goal is to provide a comfortable and high-quality experience, and it’s regrettable we missed the mark. We’ll be addressing the breakfast and cleanliness concerns with our team to ensure improvements. Please know your feedback is important to us, and we’re committed to making things right for our guests.
by A verified traveler
Posted 16 Oct 2024
Night staff lazy and poor customer service.
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
Donna, thank you for sharing your thoughts with us. Providing attentive service is important, and the feedback about the evening colleagues is valuable in helping us ensure a better experience in the future. We hope to welcome you back for an improved stay.
