Ratings based on 999 Verified Reviews

3.1 out of 5
78% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 3 Mar 2022
It was a dump with shady people staying at it. I was afraid to go from my vehicle to my room. My room was non-smoking and it reeked of smoke and there were cigarette burns in bed linens. I will never stay at this motel again.
Comment from Hotel Management
8 Mar 2022 by Guest Relations, Hotel Management
Dear John, Our team endeavors to provide clean and comfortable accommodations at all times, and we apologize if you feel we missed the mark this time around. While we can assure you that our property is perfectly secure, we will be sure to address your feedback with our housekeeping team. Thank you for taking a moment to help us improve, and we wish you all the best in your future travels.
3 out of 5
by A verified traveler

Good place but we didn’t stay

Posted 27 Feb 2022 on Hotels
We had a little problem with hotels app. Didn’t stay here
2 out of 5
by A verified traveler

Terrible !

Posted 26 Feb 2022 on Hotels
Asked for extra pillows and blanket had to go but are own ,service towards the people that work weren’t friendly ,and the smell of the place was terrible .Also the cleaning tryed to get in even though it said we were supposed to be out at 11 ,it was 10:20 in the morning when she was trying to get in
Comment from Hotel Management
3 Mar 2022 by Guest Relations, Hotel Management
Dear Jaden, It is upsetting to read about your experience, as we know we're capable of much better. Please accept our heartfelt apology for all of our shortfalls during your stay and know that we will use your feedback to seize all opportunities for improvement. Our guests deserve nothing less than our very best, so please allow us to welcome you back in the future for a stay that is more reflective of our true value.
1 out of 5
by A verified traveler

Posted 26 Feb 2022
When arrived to the hotel, they told me that I do not have a room on my name and no any room for the nite. It was no vacancy for the all night
Comment from Hotel Management
2 Mar 2022 by Guest Relations, Hotel Management
Dear Aimable, Thank you for your feedback. On occasion, third-party reservation sites do not sync appropriately with our system which can cause the issue you encountered at check-in. Unforutnately, just because a room is vacant does not mean it is fit for occupation, which also likely added to this issue. Rest assured, we have spoken to our team to better address concerns like this should they occur again and we hope for another chance to deliver our exceptional experience the next time you're in town.
1 out of 5
by A verified traveler

Posted 25 Feb 2022
DO NOT use my name. I'm a senior and it was dark and raining when I checked in. I parked near the door and was the only car in the lot. The lady at the front desk had me go outside and park "properly" or she would not check me in. RUDE. The room wasn't clean as there were small shards of glass on the floor, the sheets were stained and had cracker crumbs. This is my 1st time at a bad review and I don't want my name published. That area didn't look safe and the property grounds were dark.
Comment from Hotel Management
2 Mar 2022 by General Manager, Hotel Management
Thank you for taking the time to leave us your review and it's unfortunate to hear that you didn't have a great time with us. Please accept our apologies for any perceived rudeness or lack of cleanliness during your visit as this is never our intention. We'll be sure to have our housekeeping team come to give your room the attention it deserves. Thanks again, and we wish you all the best.
2 out of 5
by A verified traveler from Lacey

Posted 24 Feb 2022
Room was supposed to be smoke free but was not. cigarette burns in furniture and tears in furniture. insufficient electrical outlets. mold in bathroom and heavy cleaning smell
Comment from Hotel Management
1 Mar 2022 by Guest Relations, Hotel Management
Dear Erling, Thank you for your feedback. It is our hope that you shared these matters with a member of our team, giving them a chance to take action and return you to a comfortable stay. Nonetheless, we will determine your room and make sure it's given the attention it deserves. Please forgive us for our shortfalls during your visit, and know that we want nothing more than a chance to make this up to you in the future.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Feb 2022 on Hotels
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Feb 2022 on Hotels
1 out of 5
by A verified traveler

Posted 21 Feb 2022
They didn’t have our room. They were over booked. The Frontdesk Manager not I can call him “manager” rude and not very polite… just said: we are over booked!!
Comment from Hotel Management
26 Feb 2022 by General Manager, Hotel Management
Dear Christian, We are sorry to hear that we were unable to accommodate you this time around. Please know that when booking through a third-party site, room reservations are subject to change based on availability. That being said, we will discuss your feedback with the relevant parties to ensure that we are meeting our own high standards of service, and we wish you all the best in your future travels.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Feb 2022 on Orbitz
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