Ratings based on 467 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Very nice, short stay. Tucson needs downtown revitalization, but the scenery is beautiful
Comment from Hotel Management
22 Nov 2024 by Front Office Manager, Hotel Management
Thank you for your 5/5 review! We are glad that you enjoyed the scenery of downtown Tucson and hope to see you next time you are in town!
by A verified traveler
Posted 14 Nov 2024
One night stay while attending a concert at the nearby Rialto .
Comment from Hotel Management
14 Nov 2024 by Front Office Manager, Hotel Management
Thank you for your 5/5 response! We are so glad that you enjoyed your stay and hope you had an amazing night at the Rialto! See you next time!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Front Office Manager, Hotel Management
Thank you so much for your 5-star review! We are delighted to know that you enjoyed your experience with us. We truly appreciate your feedback and hope to see you again soon.Thank you for trusting us!
by A verified traveler
Posted 2 Nov 2024
Everything was excellent we enjoyed our stay and we will be back
Comment from Hotel Management
4 Nov 2024 by Front Office Manager, Hotel Management
Thank you so much for your 5-star review! We are delighted to know that you enjoyed your experience with us. We truly appreciate your feedback and hope to see you again soon.Thank you for trusting us!
by A verified traveler
Posted 30 Oct 2024
The hotel was amazing! The food was amazing! The service was amazing! Unfortunately, we had a room that was next to the nightclub next-door and there was very loud pounding music that even earplugs didn’t help until 2 AM
Comment from Hotel Management
30 Oct 2024 by Front Office Manager, Hotel Management
Thank you so much for your kind words about our hotel, food, and service! We're thrilled you enjoyed those aspects of your stay. We’re truly sorry, however, that the noise from the neighboring nightclub impacted your experience. Your comfort is incredibly important to us, and we understand how frustrating it must have been. If you stay with us again, please reach out beforehand, and we'll do our best to arrange a quieter room for you. We’d love the chance to make your next stay as amazing as possible from start to finish!
by A verified traveler
Posted 24 Oct 2024
Beautiful hotel and friendly staff.
Comment from Hotel Management
30 Oct 2024 by Front Office Manager, Hotel Management
Thank you so much for your amazing 5/5 review! We're thrilled to hear that you had a fantastic experience with us. Your kind words mean a lot to our team, and we're delighted that we could meet your expectations. We can't wait to welcome you back for another exceptional stay!
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Front Office Manager, Hotel Management
I wanted to take a moment to personally thank you for your kind review. We're thrilled to hear that you had such a positive experience with us! Your feedback means a lot to our team, and it's always wonderful to know that our efforts to provide great service are appreciated.
by A verified traveler from Globe
Posted 12 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Front Office Manager, Hotel Management
I wanted to take a moment to personally thank you for your kind review. We're thrilled to hear that you had such a positive experience with us! Your feedback means a lot to our team, and it's always wonderful to know that our efforts to provide great service are appreciated.
by A verified traveler
Posted 11 Oct 2024
Very nice hotel with somewhat limited food service. There are very good restaurants nearby. I had a delicious chicken quesadilla at the bar the night I arrived. I would stay here again. Modern decor and a beautiful pool area.
Comment from Hotel Management
11 Oct 2024 by Front Office Manager, Hotel Management
Thank you for your feedback! We're delighted to hear you enjoyed your stay, especially the modern decor and beautiful pool area. It's great to know you had a delicious chicken quesadilla at our bar! We appreciate your understanding regarding our food service and are glad you found excellent restaurants nearby. We look forward to welcoming you back for another stay! Safe travels until then!
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Javier Cruz , Hotel Management
John, Thanks for taking the time to tell us about your stay. We are very sorry if you did experience any issues during your stay or we failed to meet your expectations. It is our hope that you will give us another chance.
