Ratings based on 10 Verified Reviews

2.5 out of 5
3.0 Room cleanliness
3.4 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 28 Aug 2024
A simple accommodation is totally fine for me but I expect that at least the shower and the toilet are working properly.
Comment from Hotel Management
16 Sep 2024 by Dewi, Hotel Management
We truly regret the distress caused, Antonia! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Dewi
1 out of 5
by A verified traveler

Posted 26 May 2024
Room clean but old and shower didn't work
Comment from Hotel Management
13 Jun 2024 by Barbara, Hotel Management
Hi, Leilane! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara
1 out of 5
by A verified traveler

Posted 29 Dec 2023
Comment from Hotel Management
23 Jan 2024 by Barbara, Hotel Management
Sorry for the hassle you faced, Danielle! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Dec 2023 on Hotels
3 out of 5
by A verified traveler

Handy location

Posted 18 Oct 2023 on Hotels
Really close to airport. Local bus on main road takes you one stop to both domestic & international airport for IDR4000. That's about it. No hot water!
Comment from Hotel Management
2 Nov 2023 by Dewi, Hotel Management
Hey! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi
4 out of 5
by A verified traveler from Atlanta

Posted 1 Jun 2023
The staff was nice and it was a easy check in. I would recommend if you just need a quick place to crash for a day. But I had no issues.
Comment from Hotel Management
21 Jun 2023 by Joey, Hotel Management
Thank you for the pleasing feedback, Freddrena! We will put in our continuous efforts to provide consistent service every time. Regards, Joey
1 out of 5
by A verified traveler

Unbelievably bad

Posted 10 Jul 2022 on Hotels
After first nite, I moved to the 2BR "suite" in the "new" building. Doors couldnt lock. Ac remote missing. No tv. Building main entrance doors broken. Tick infected stray dogs sat inside the reception. Room tap had no water. No hot water. No towels. Old stained sheets. Halfway thro a shower no water. Staff repeatedly called owner who didnt respond, didnt call back. Room was filthy, dirt under sink. Walls of room mouldy. Furniture was old and peeling. Pillows smelt old stained and lumpy. When we asked for help, staff said they had given feedback to boss many times on customer complaints but boss didnt do anyway. DO NOT STAY HERE. HORRIFIC.
Comment from Hotel Management
24 Jul 2022 by Ammy, Hotel Management
Apologies for the problems you had faced, Christine! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.
3 out of 5
by A verified traveler

Rather disappointing

Posted 9 Jul 2022 on Hotels
I emailed and called regarding late check for many days but they didnt bother to respons. Number provided did not connect. When i arrived, room had no towels no blankets. Ac was cold but noisy. Wifi was patchy, only works well in lobby which is only 10m from the room. Externally hoyel looks great but the rooms are really old worn and furniture was chipping. However for the price and only 1 nite it was bearable. Location is really near airport so convenient only for that purpose of late arrival or early flight to catch. Otherwise i wouldnt stay here again.
Comment from Hotel Management
27 Jul 2022 by Ammy, Hotel Management
Apologies for the problems you had faced, Christine! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.
4 out of 5
by A verified traveler from Österreich

Posted 24 Oct 2019
Sauberes Zimmer, Unterkunft in der Nähe vom (3 Fahrminuten) Flughafen! Lärm der Flugzeuge hört man in der Nacht trotzdem nicht! Kleiner gemütlicher Pool vorhanden! Restaurant direkt im oberen Stockwerk! Bieten balinesische Kochkurse an. Sehr hilfsbereites Personal! Super bequemes Bett. Klimaanlage konnte leider nicht ausgeschaltet werden, dadurch war es sehr kalt im Zimmer.
Comment from Hotel Management
25 Oct 2019 by Edward, Hotel Management
Hallo! Vielen Dank für die positive Bewertung und Ihre wertvolle Zeit, um die Bewertung mit uns zu teilen. Wir werden uns bemühen, Ihre zukünftigen Besuche komfortabel und entspannend zu gestalten. Einen schönen Tag noch :) Grüße, Edward
2 out of 5
by A verified traveler

Runtergekommenes Hotel nah am Flughafen

Posted 18 Oct 2019 on Hotels
Wir haben in dem Hotel 1 Nacht für 13 Euro übernachteten. Es ist ziemlich runtergekommen und man fühl dich sehr beengt da nur eine Lüftung als Fenster dient. Würde nicht noch mal dort übernachten.
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