Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Great airport hotel.
Comment from Hotel Management
20 Nov 2024 by Ifan Taufan Front Office Manager, Hotel Management
Dear Kathleen,Thank you for your kind review of our hotel. We’re truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we’re doing and greatly motivates us in our commitment to excellence. We look forward to welcoming you back soon for another memorable experience.Warm regards,Ifan TaufanFront Office Manager
by A verified traveler
Posted 18 Nov 2024
The upgrade was unexpected and greatly appreciated
Comment from Hotel Management
20 Nov 2024 by Ifan Taufan Front Office Manager, Hotel Management
Dear Andrew,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanFront Office Manager
by A verified traveler
Posted 17 Nov 2024
Excellent choice for transfer to airport. Everyone is helpful and friendly. Restaurant food was good and the breakfast had great variety.
Comment from Hotel Management
20 Nov 2024 by Ifan Taufan Front Office Manager, Hotel Management
Dear Roy,Thank you for your kind review of our hotel. We’re truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we’re doing and greatly motivates us in our commitment to excellence. We look forward to welcoming you back soon for another memorable experience.Warm regards,Ifan TaufanFront Office Manager
by A verified traveler
Posted 13 Nov 2024
easy to airport
Comment from Hotel Management
20 Nov 2024 by Ifan Taufan Front Office Manager, Hotel Management
Dear Boliang,Thank you for your kind review of our hotel. We’re truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we’re doing and greatly motivates us in our commitment to excellence. We look forward to welcoming you back soon for another memorable experience.Warm regards,Ifan TaufanFront Office Manager
by A verified traveler
Posted 24 Oct 2024
Pleasantly surprised at the facilities. Great stop before we flew out
Comment from Hotel Management
25 Oct 2024 by Ifan Taufan Front Office Manager, Hotel Management
Dear Grazziella,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your review, I really appreciate it. I am concerned to know that our hospitality was not to your satisfaction. On behalf of our team, I would like to apologize for the inconvenience during your stay. Your review is our motivation to show you even better side of our hotel. We hope you will provide us with more opportunities to serve you better in the future.Best regards,Ifan TaufanFront Office Manager
by A verified traveler
Posted 23 Oct 2024
Hotel is a short distance walk to the airport. Our flight leaving early so need to check out at 5:30am. Breakfast box requested upon check in and breakfast box was ready when we checked out. I just had my surgery and staff picked me up in my room in a wheelchair helped us check out and get our free box breakfast. Then wheeled me to our airline counter. Wait for airline wheelchair before leaving us. Very pleasant experience and will definitely stay there again even with a later flight.
Comment from Hotel Management
25 Oct 2024 by Ifan Taufan Front Office Manager, Hotel Management
Dear Elenita,We appreciate your kind review. Massive thank you for staying with us. we glad to hear that you found our hotel convenient to the airport before your flight. We hope that you will always in a good condition. we will always happy to assist you during your stay.hope to see you in the next stay. have a great oneSincerelyIfanTaufanFront Office Manager
by A verified traveler
Posted 13 Oct 2024
Good
Comment from Hotel Management
18 Oct 2024 by Ifan Taufan Front Office Manager, Hotel Management
Dear Matthew,Thank you for staying with us and sharing your positive feedbackWarm regards,Ifan TaufanFront Office Manager
by A verified traveler
Posted 9 Oct 2024
The staff food courtesy service ambiance location amenities etc.
Comment from Hotel Management
10 Oct 2024 by Ifan Taufan Front Office Manager, Hotel Management
Dear Ralph,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Ifan TaufanFront Office Manager
by A verified traveler
Posted 4 Oct 2024
Close to airport
Comment from Hotel Management
10 Oct 2024 by Ifan Taufan Front Office Manager, Hotel Management
Dear Caroline,Thank you for your feedback. We’re thrilled that you found the hotel’s location convenient and enjoyed our facilities. It’s great to hear that you appreciated the room view.We hope to have the pleasure of welcome you back soon. Regards,Ifan TaufanFront Office Manager
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Ifan Taufan Front Office Manager, Hotel Management
Dear Miguel,Thank you for your kind review of our hotel. We’re truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we’re doing and greatly motivates us in our commitment to excellence. We look forward to welcoming you back soon for another memorable experience.Warm regards,Ifan TaufanFront Office Manager
