Ratings based on 960 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Great option for a layover flight.
by A verified traveler from Brockton
Posted 15 Dec 2024
I like
Comment from Hotel Management
17 Dec 2024 by Sincerely, Management, Hotel Management
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.
by A verified traveler from Apopka
Posted 12 Dec 2024
Convenient to airport. We enjoyed the lobby and restaurant. Happy with our stay.
Comment from Hotel Management
13 Dec 2024 by Sincerely, Management, Hotel Management
On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Hilton Garden Inn Bali Ngurah Rai Airport.I am very glad to read that you had a pleasant stay with us. Serving our guests with extreme passion and care is one thing that we really love to do at Hilton Garden Inn Bali Ngurah Rai Airport and such words of appreciation motivate the team further.I sincerely hope that you will have the opportunity to come back and visit with us again.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Sincerely, Management, Hotel Management
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 4 Dec 2024
Room was not ready, kept us waiting a hour for room before we left and went into Kuta and came back. One Bintang was $10 after their fees and charges. TV had no English chanel accept nbc news or something similar. No free shuttle for the 2 minute trip to airport. Does not live up to Brand.
Comment from Hotel Management
6 Dec 2024 by Sincerely, Management, Hotel Management
Dear Mr/Mrs. Jacqueline,Warmest greeting from Hilton Garden Inn Bali Ngurah Rai Airport!First and foremost, thank you for having chosen our hotel for your recent stay.As we pride ourselves in meeting and exceeding our guests' expectations, we were disappointed to find that you were not completely satisfied with your recent stay experience. Please accept our sincere apologies for the inconveniences that you appear to have encountered about our hotel in overall. Your comments have therefore been extremely valuable to ensure that we better align with changing expectations of our discerning guests. Please rest assured that your feedback has been taken up seriously with the team and department heads responsible for the areas where your valuable feedback highlighted the need for improvements and accordingly we will follow as it is truly a great source of motivation as we strive to continuously improve the quality of our services and product. Once again thank you for your feedback. We most certainly look forward to being able to welcome you ‘home’ to the Hilton Garden Inn Bali Ngurah Rai Airport in the near future.
by A verified traveler
Posted 2 Dec 2024
Very friendly people
Comment from Hotel Management
3 Dec 2024 by Sincerely, Management, Hotel Management
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Sincerely, Management, Hotel Management
Thank you for providing a rating of your recent stay. Your feedback helps us understand how we can enhance our services. If you have any suggestions or additional comments to help us further improve, please feel free to reach out. We hope to have the chance to welcome you back and make your next stay more enjoyable.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Sincerely, Management, Hotel Management
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 22 Nov 2024
Great location - proximity to airport. Good sized rooms. Friendly helpful staff. Amazing spa massages.
Comment from Hotel Management
25 Nov 2024 by Sincerely, Management, Hotel Management
On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Hilton Garden Inn Bali Ngurah Rai Airport.I am very glad to read that you had a pleasant stay with us. Serving our guests with extreme passion and care is one thing that we really love to do at Hilton Garden Inn Bali Ngurah Rai Airport and such words of appreciation motivate the team further.I sincerely hope that you will have the opportunity to come back and visit with us again.
by A verified traveler
Posted 20 Nov 2024
Always nice to stay at Hilton
Comment from Hotel Management
25 Nov 2024 by Sincerely, Management, Hotel Management
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.
