Ratings based on 835 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Happy with our overall stay, highly recommend
Comment from Hotel Management
15 Dec 2024 by HOTEL KEIHAN TSUKIJI GINZA GRANDE, Hotel Management
Thank you very much for staying at Hotel Keihan Tsukiji Ginza Grande.We at the Hotel Keihan Tsukiji Ginza Grande are very happy to hear that you had a comfortable trip in Tokyo.Our hotel is easily accessible from Tokyo's tourist spots such as Tokyo Station and Ginza, so we hope you will use our hotel again the next time you visit Tokyo.We look forward to seeing you again.Finally, we would like to thank you for taking the time to leave a review.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by HOTEL KEIHAN TSUKIJI GINZA GRANDE, Hotel Management
Thank you very much for staying at Hotel Keihan Tsukiji Ginza Grande.All of our staff will be very happy if we were able to help you have a comfortable stay in Tokyo.We hope you will use our hotel again if you visit Tokyo again.We look forward to seeing you again.Finally, we would like to thank you for taking the time to post this review.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Hotel Keihan Tsukiji Ginza Grande , Hotel Management
Thank you very much for staying at Hotel Keihan Tsukiji Ginza Grande.We would also like to thank you for submitting a review.We are very pleased to receive a perfect score.We will not rest on our laurels and all of our staff will continue to strive to provide you with even greater satisfaction in the future,so we hope you will stay at Hotel Keihan Tsukiji Ginza Grande the next time you visit Tokyo.We look forward to seeing you again.
by A verified traveler
Posted 12 Dec 2024
The property was very nice, extremely clean and very friendly staff. Many things within walking distance, I have zero complaints. I plan on returning back to Japan in the future and will certainly consider staying here again.
Comment from Hotel Management
12 Dec 2024 by HOTEL KEIHAN TSUKIJI GINZA GRANDE, Hotel Management
Thank you for staying with us.We are very grateful that you have taken the time to reviews our hotel.Thank you for your kind words of praise.Your kind words are a great motivation for us.Our entire staff will continue to strive to satisfy you in your future stay.We look forward to seeing you again.Best Regards
by A verified traveler
Posted 11 Dec 2024
We selected this hotel due to its proximity to key attractions. While the location is decent but the staff at reception are not trained properly on attending guests and helping them with basic things like check-in. The lady that attended to us, upon our arrival, was rude and dismissive. She did-not seem interested at all in helping us navigate the check-in procedure. The language barrier and her bad attitude made it a cumbersome check-in process for us (after a long overnight flight).
Comment from Hotel Management
11 Dec 2024 by HOTEL KEIHAN TSUKIJI GINZA GRANDE, Hotel Management
Thank you for staying at Hotel Keihan Tsukiji Ginza Grande.We sincerely apologize for the unpleasant experience you experienced during check-in.All of our staff will use this review to further improve our service.Finally, thank you for taking the time to take the time to leave a valuable comment.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
6 Dec 2024 by HOTEL KEIHAN TSUKIJI GINZA GRANDE, Hotel Management
Thank you for staying at HOTEL KEIHAN TSUKIJI GINZA GRANDE.And, we appreciate that you take a time for reviews.We are extremely honored to receive a perfect score.We will not rest on our laurels and will continue to strive to improve our services.We look forward to seeing you again.Best regards,
by A verified traveler
Posted 3 Dec 2024
Great Location, great amenities, Concierge English ability needs improvement.
Comment from Hotel Management
3 Dec 2024 by HOTELKEIHAN TSUKIJIGINZA GRANDE, Hotel Management
Thank you for staying at Hotel Keihan Tsukiji Ginza Grande.We would also like to thank you for your compliments regarding the location.However, we apologize for any inconvenience caused regarding our staff's English skills.We will continue to strive to improve our staff's English skills.We understand that this is a rude request given our shortcomings, but we would appreciate it if you would use our hotel again the next time you visit the Tsukiji area of Tokyo.All our staff look forward to seeing you again.Lastly, thank you for taking the time to post a review despite your busy schedule.
by A verified traveler
Posted 30 Nov 2024
The hotel was very nice, it’s in a very quiet neighborhood, a walk away from the train station and close to tsukiji market. For me it’s a bit too far from everything else which is a bit troublesome at night bc trains stop at midnight and around this area everything closes early, but i would still consider staying again just because the hotel was so nice and i didn’t mind walking a little bit
Comment from Hotel Management
30 Nov 2024 by HOTEL KEIHAN TSUKIJI GINZA GRANDE, Hotel Management
Thank you for staying with us. We are very grateful that you have taken the time to reviews our hotel. Thank you for your kind words of praise. Your kind words are a great motivation for us. Our entire staff will continue to strive to satisfy you in your future stay. We look forward to seeing you again. Best Regards HOTEL KEIHAN TSUKIJI GINZA GRANDE
by A verified traveler
Posted 28 Nov 2024
Centrally located in Ginza, very nice neighborhood. Within short walking distance from shopping, restaurants and the fish market.
Comment from Hotel Management
28 Nov 2024 by HOTEL KEIHAN TSUKIJI GINZA GRANDE, Hotel Management
Thank you for staying with us.We are very grateful that you have taken the time to reviews our hotel.Thank you for your kind words of praise regarding the convenient location of our hotel near a train station.Please consider staying with us again for the convenience of our location.We look forward to seeing you again.Best Regards
by A verified traveler
Posted 26 Nov 2024
Beautiful lobby with beautiful long stair case i can walk to to the second floor, very useful when the lobby is crowded and you just want to avoid people. Breakfast is awesome with Vegan options
Comment from Hotel Management
26 Nov 2024 by HOTEL KEIHAN TSUKIJI GINZA GRANDE, Hotel Management
Thank you for booking at Hotel Keihan Tsukiji Ginza Grande.We are very pleased to hear that you were satisfied with the lobby and breakfast.We have a wide variety of breakfast options, so we hope you will try other menu items the next time you stay with us.We look forward to seeing you again.
