Ratings based on 959 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 29 Dec 2024
by A verified traveler from LITTLE NECK
Posted 23 Dec 2024
Stayed twice every year of my business trip!
Recently stays was cut a lot of services --
No drinking water provide( HKGov't asking limited the plastic used, but HOTEL should provide Glass Bottle waters instead ! )
Very limited of sanitary supplied
Room Clean up every other day
some electric outlets are no working
*** Water for shower is VERY VERY VERY WEAK !!!!
Comment from Hotel Management
27 Dec 2024 by Panda Hotel, Hotel Management
Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department heads concerned for future improvements. We hope to have the opportunity to welcome you in the not too distant future.
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Panda Hotel, Hotel Management
Thank you for your review. We are glad that you had a pleasant stay at Panda Hotel. We look forward to welcoming you again soon.
by A verified traveler from Morro bay
Posted 17 Dec 2024
The hotel building is very old and room service is not good towels and toothbrushes we have to call to ask to them and, change bed spray and towels every 2 days this is not guaranteed to be cleans
Comment from Hotel Management
18 Dec 2024 by Panda Hotel, Hotel Management
Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department heads concerned for future improvements. We hope to have the opportunity to welcome you in the not too distant future.
by A verified traveler
Posted 17 Dec 2024
Location is convenience and lot of restaurants and shopping
Comment from Hotel Management
18 Dec 2024 by Panda Hotel, Hotel Management
We are delighted to learn that you had a wonderful stay with us and look forward to welcoming you back again.
by A verified traveler from Cape Coral
Posted 9 Dec 2024
On direct bus line to/from HK airport. Subway 2 blocks away allows easy access to all of HK.
Very convenient and affordable
Comment from Hotel Management
10 Dec 2024 by Panda Hotel, Hotel Management
Thank you for your review. We are glad that you had a pleasant stay at Panda Hotel. We look forward to welcoming you again soon.
by A verified traveler from Singapore
Posted 8 Dec 2024
There are many dining options near the hotel, either in the mall below it or surrounding the hotel itself. What we did not appreciate was discovering that some rooms are not as well maintained as the others. Our third room on the 29th floor was the best as it looked almost newly renovated. The first two rooms were average at most. The hotel is walking distance to 2 MTR stations on the red line (Tsuen Wan line), and it’s a straight train down towards more central locations like Central and Tsim Sha Tsui. There is also a hospital located nearby. The walk is not the most straightforward, but the hotel offers a free shuttle service for hotel guests to Mongkok and TST, so that was a nice option that we used almost daily to save us travel time and paying for public transport. Not my first choice for accommodation, but if you do not mind traveling to the central areas daily, then it might be worth considering.
Comment from Hotel Management
9 Dec 2024 by Panda Hotel, Hotel Management
Thank you very much for your review, we value your comments and suggestions very much. We understand that you have encountered room maintenance problems during your experience, and we deeply apologize for this, and promise to conduct a comprehensive inspection and maintenance of your room and nearby floors as soon as possible to ensure that all rooms meet high standards. We are very pleased with your affirmation of the surrounding transportation and facilities and will continue to provide you with a convenient free shuttle service on every visit. We aim to provide every guest with a comfortable and convenient stay and regret not being able to meet your expectations. For room maintenance problems, we have set up a quick response mechanism to ensure that all problems can be solved in a timely manner. Looking forward to your visit again, share with us any suggestions for improvements to your experience during your next stay, your satisfaction is the highest goal we pursue.
by A verified traveler from Elk Grove
Posted 8 Dec 2024
Our room was quite old and the bathroom was subpar. It felt more like a discount motel in the US than a Hotel. I definitely would not stay here again. There are better options in Kowloon for about the same price.
Comment from Hotel Management
9 Dec 2024 by Panda Hotel, Hotel Management
Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department heads concerned for future improvements. We hope to have the opportunity to welcome you in the not too distant future.
by A verified traveler
Posted 1 Dec 2024
I like the hotel due to convenient locations, walkable to subway & restaurants.
Downside is....rooms are cleaned every other day, hotel does not provide bottle water, coffee/tea will not refilled daily.
Comment from Hotel Management
2 Dec 2024 by Panda Hotel, Hotel Management
Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department heads concerned for future improvements. We hope to have the opportunity to welcome you in the not too distant future.
