Ratings based on 989 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Cyrus Hung, Hotel Management
Dear Valued Guest,Thank you for sharing your rating with us. We appreciate your feedback and are sorry that your experience did not fully meet your expectations. Your rating is important to us as we strive to continuously improve our services and facilities.We would love to learn more about your stay and understand how we can make your next visit more enjoyable. Please feel free to share any specific comments or suggestions you might have.We hope to have the opportunity to welcome you back and provide you with a better experience.Best regards,Cyrus HungAssistant Director of Front Office
by A verified traveler
Posted 11 Nov 2024
Staff services 👍
Room cleanliness 👎
Transportation and convenience 👍
Comment from Hotel Management
19 Nov 2024 by Cyrus Hung, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback. We are glad to hear that you were satisfied with our staff services and found the transportation and convenience to be to your liking. Your positive remarks are greatly appreciated.However, we regret to learn that the cleanliness of your room did not meet your expectations. We apologize for any inconvenience this may have caused and assure you that we take your comments very seriously. Cleanliness is a top priority for us, and we will address this matter with our housekeeping team to ensure improvements are made.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Best regards,Cyrus HungAssistant Director of Front Office
by A verified traveler
Posted 17 Oct 2024
The check in staff was very helpful and welcoming
Comment from Hotel Management
21 Oct 2024 by Director of Front Office - Marco AuYeung, Hotel Management
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong. Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.
by A verified traveler from ANAHEIM
Posted 19 Aug 2024
Very bad
Comment from Hotel Management
19 Aug 2024 by Director of Front Office - Marco Au Yeung, Hotel Management
Dear Valued Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the Guest Engagement Manager on duty. We sincerely look forward to your next visit.
by A verified traveler
Posted 6 Jul 2024 on Hotels
Comment from Hotel Management
7 Jul 2024 by Director of Front Office - Marco Au Yeung, Hotel Management
Dear valued guest, Greetings from Nina Hotel Tsuen Wan West, Hong Kong. Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.
by A verified traveler
Posted 11 May 2024 on Hotels
Comment from Hotel Management
11 May 2024 by Director of Front Office - Marco AuYeung, Hotel Management
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.
by A verified traveler
Posted 10 Apr 2024
No air conditioning
Comment from Hotel Management
11 Apr 2024 by Director of Front Office - Marco Au Yeung, Hotel Management
Dear Valued Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.
by A verified traveler
4 star hotel
Posted 25 Mar 2024 on HotelsThe hotel is good for 4 star. Very good location for shop, eating, transportation. But in the room, the hire blower they provide can’t put into the electric outlet next to the mirror, limited electrical outlet, none of the electric outlets can be used even for phone chargers. The safe is not working (which is fixed later).
Comment from Hotel Management
25 Mar 2024 by Director of Front Office - Marco AuYeung, Hotel Management
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. The problems in room we will definitely follow up with concern departments. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.
by A verified traveler from LITTLE NECK
Posted 22 Mar 2024
GREAT LOCATION, EASY TRANSITS, LOT OF RESTAURANTS CHOICES
Comment from Hotel Management
25 Mar 2024 by Director Of Front Office - Marco AuYeung, Hotel Management
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.
by A verified traveler
Posted 14 Mar 2024
Great to stay
Comment from Hotel Management
14 Mar 2024 by Director of Front Office - Marco AuYeung, Hotel Management
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.
