Ratings based on 302 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Sep 2024
When I stayed there 5 years ago, the rooms were spacious,
The service was good.
This year, the room was small and smelled of cigarettes.
Daiyokujo was also bad.
It looked like they were cutting costs.
Comment from Hotel Management
14 Sep 2024 by フロント 池田, Hotel Management
この度はアパホテル〈新潟燕三条駅前〉をご利用頂き誠にありがとうございます。しかしながら部屋の設備や臭いでご不快な思いをさせてしまい大変申し訳ございません。今回のお声を基に可能な部分から改善させていただきます。お忙しい中口コミにご投稿いただき誠にありがとうございます。
by A verified traveler
Posted 4 Jul 2024
Comment from Hotel Management
6 Jul 2024 by フロント 髙橋, Hotel Management
この度はアパホテル〈新潟 燕三条駅前〉をご利用いただきまして誠にありがとうございます。お忙しい中ご評価いただきありがとうございます。またのご利用を心よりお待ちしております。
by A verified traveler
Posted 14 May 2024
Good
Comment from Hotel Management
14 May 2024 by フロント 塚野, Hotel Management
この度は、アパホテル〈新潟 燕三条駅前〉をご利用頂きまして誠にありがとうございます。お褒めのお言葉ありがとうございます。今後とも皆様にご満足頂ける様、サービス向上に邁進して参ります。また燕三条にお越しの際は、当館をご利用頂けましたら幸いでございます。
by A verified traveler
Not the Average APA
Posted 16 Mar 2020 on HotelsWhile not bad, this was not the normal APA experience. The amenities were completely different (in a negative way) compared to normal APA hotels.E.g., the pillows were substandard comoared to the usual APA memory foam pillows. The bath was a Showa period type bucket. Try the one next door, as it is called APA Hotel rather than APA Villa with this one.
Comment from Hotel Management
16 Mar 2020 by Ishikura Receptionist, Hotel Management
Thank you for staying with us here APA HOTEL<○○○> and your review.We are sorry that we let you down and did not meet your expectations.We will try to improve the level of service to satisfy our customers.We certainly hope we will have the opportunity to serve you again.
by A verified traveler
Pleasant and expected level of comfort. Nice bath
Posted 3 Dec 2019 on HotelsPleasant and expected level of comfort. Nice public bath.
Comment from Hotel Management
4 Dec 2019 by front Shimotori., Hotel Management
Thank you for staying at APA Villa Hotel Tsubamesanjo.
It was good that you could spend comfortably.
I would be glad if you stayed again.
Thank you very much.
by A verified traveler
Posted 15 Sep 2019
Restaurant is excellent. You can enjoy delicious local cuisines with materials from local such as rice, fish, vegetables, sake and so on.
Comment from Hotel Management
16 Sep 2019 by Front Shimotori, Hotel Management
Thank you for staying at APA Villa Hotel .
I am very happy to hear that the restaurant is wonderful.
I'm glad you enjoyed local cuisine using local ingredients.
Please stay at this hotel if you come to Niigata again.
Thank you very much.
by A verified traveler
Conveniently located business hotel.
Posted 1 Feb 2019 on HotelsTypical budgetary business hotel. The room is small, but it has everything you need. The place is very conveniently located beside the JR Tsubamesanjo station.
Comment from Hotel Management
2 Feb 2019 by front Yoneyama, Hotel Management
Thank you for staying our hotel.
Did you enjoy your stay?
As you said, this hotel is located beside station. Furthermore,this hotel is near many restaurant.
We prepare map in front desk so please do not hesitate to call us.
Thank you for taking the time to give us some advice. We look forward to your visit again.
front Yoneyama
by A verified traveler
Great for the price
Posted 30 Oct 2018 on HotelsClose to JR...did what it does very well.
Comment from Hotel Management
14 Dec 2018 by Watabe / Receptionist, Hotel Management
Thank you for stay with our hotel.
Our hotel is nearby station.
From Shinkansen Tsubamesanjo state,it is 3 mins on foot.
We hope seeing you again. Best regards.
by A verified traveler
Better than it had to be!
Posted 30 Oct 2018 on HotelsBigger bed and room than expected (keeping in mind it's Japan!). Nicely thought out little extras and good service.
Comment from Hotel Management
14 Dec 2018 by Watabe / Receptionist, Hotel Management
Thank you for stay with us.
Our hotel semi double-room bed width is 120cm.
We are looking forward to seeing you again.
Take care, thank you.
by A verified traveler from Tsubame
Posted 19 Sep 2018 on Travelocity
The hotel staff was wonderful! They accommodated us at every turn and always with a smile. When we left, our taxi driver was a complete ass, but the hotel staff managed to get him to take us to our new apartment in Tsubame after some difficult negotiations. Great job, APA staff!
