Ratings based on 13 Verified Reviews
4.7 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Heidi Chan, Director of Sales, Hotel Management
Dear Daniel,Thank you for the fantastic review of Mondrian Hong Kong. We look forward to serving you again.
by A verified traveler
Posted 20 Sep 2024
by A verified traveler
Disappointed
Posted 21 Aug 2024 on HotelsThe shower area is not efficient, wonder why not making a complete glass door or curtain to fully avoid the floor outside getting wet, it made us felt not relaxed while having shower....
The view was hardly a sea view as described at the website, blocked by many tall buildings at close distance.
Beds were relatively small for a twin room type.
Coffee making machine couldn't stop automatically whenever making lungo cup..and the water filter boiling machine was not in good condition, difficult to pour in water, just could not get it detach easily..
Having chairs for guests right in front of the lifts area at the lobby may not be good, because that space is too small... there were full of people there when we checked in, we felt very congested and being blocked by people gathering there from walking through.
Comment from Hotel Management
22 Aug 2024 by Heidi Chan, Director of Sales, Hotel Management
Thank you for your comments. We are very sorry that you didn't enjoy your stay as much as we would have liked you to. We have also forwarded your feedback to the relevant department for their immediate review. We are committed to making improvements as our guests' experience is of utmost importance to us. If you should visit us again, we hope that you notice the improvement.
by A verified traveler
Posted 6 Aug 2024
Overall great hotel. The rooms are new and clean. The lobby is extremely small so you have to go through people to get to the elevators (not really convenient if you have lots of luggage). Staff and cleaning staff were extremely helpful and courteous. The area around the hotel can be quite seedy at night. Despite, these small issues we would stay again as a layover.
Comment from Hotel Management
12 Aug 2024 by Heidi Chan, Director of Sales, Hotel Management
Dear Michael,We are delighted that you liked our new & clean room and enjoyed service of from our staff. Your feedback on the lobby has been passed on to management. We will review and make improvements so that the next time you stay with us, your experience can truly be a 5 out of 5.Look forward to seeing you again.Cheers
by A verified traveler
Posted 18 Jul 2024
Excellent
Comment from Hotel Management
19 Jul 2024 by Heidi Chan, Director of Sales, Hotel Management
Dear Cesar,Thank you very much for your stellar review and look forward to welcoming you back to Mondrian Hong Kong soon.Thank you & best regards,
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by Heidi Chan, Director of Sales, Hotel Management
Dear Siska,This is super encouraging for our entire team and it means the world to us. Look forward to welcoming you to Mondrian Hong Kong again.Best regards,
by A verified traveler
Nice hotel, rubbish breakfast
Posted 12 May 2024 on HotelsStayed for 1 night in a room with harbour view. Nicely decorated, modern room with great view of Victoria harbour. The rooms have nice touches such as a coffee machine and a water filter machine (instead of using plastic bottled water). Shower was excellent. Staff at reception were nice and keen to help. However, the breakfast was a shambles and I wouldn’t recommend the hotel because of this. The breakfast is made to order, however the staff were poorly organised and got both our order and other tables order wrong. It took 20 minutes for us to get a coffee and almost an hour to get our food (despite it only being half-full). However, when it did arrive, my partners order was half-missing. As we had a flight to catch and with other tables having similar issues we had to leave before getting the rest. The food was also of average quality and certainly not 5* and not a patch on other similarly priced chains such as Shangri-La. I would recommend looking elsewhere.
Comment from Hotel Management
13 May 2024 by Heidi Chan, Director of Sales, Hotel Management
We appreciate your candid feedback, and we sincerely regret that service and food quality of our breakfast did not meet your expectation and affected your overall experience at Mondrian Hong Kong. As a new hotel, we are constantly looking to upgrade and adjust our services. We sincerely appreciate your understanding and support, and we look forward to the opportunity to provide you with a better experience next time.
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Heidi Chan, Director of Sales, Hotel Management
Thank you for your feedback. We are very sorry that you didn't enjoy your stay as much as we would have liked you to. Appreciate if you could share more details and area of improvements with us as we are committed to making improvements and our guests' experience is of utmost importance to us.Look forward to hearing feedback from you.
by A verified traveler
超好的酒店
Posted 18 Aug 2024 on Hotels這間酒店無論服務，房間質素都好好，係六星級嘅level！酒店職員熱心幫助客人，房內設施非常新淨和先進，用品也很好用，例如牙刷的刷毛是比較柔軟的那種，和其他酒店的不一樣。總而言之，這間酒店真的超讚！
Comment from Hotel Management
19 Aug 2024 by Heidi Chan, Director of Sales, Hotel Management
謝謝您給予五星評價及詳細的反饋。我們一直致力為客人提供優質的服務和難忘的住宿體驗，您的鼓勵是我們的原動力，我們衷心感謝您的支持。期待下次可以再為您提供同樣優質的服務。
by A verified traveler
Posted 2 Jul 2024 on Hotels
Comment from Hotel Management
5 Jul 2024 by Heidi Chan, Director of Sales, Hotel Management
Dear Elias,Thank you very much for your stellar review and look forward to welcoming you back to Mondrian Hong Kong.Best regards,
