Ratings based on 50 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2024
Pros:The hotel staff was professional, kind, attentive and very accommodating. The food and services were good. The hotel was clean and conveniently located.
Cons: Got ripped off by the cab service that serves the hotel a couple of times, since they don’t have standardized fees and each driver charges whatever they want. The bed sheets were rough. Hotel made a mistake with my final bill and charged me extra but corrected it at the end.
Comment from Hotel Management
4 Nov 2024 by Eduardo M., Hotel Management
Dear Yngrid, Thank you for sharing your feedback with us. We are delighted to hear that you found our staff professional, kind, and accommodating, and that you enjoyed the food and services provided. We apologize for the inconvenience caused by the cab service and the bedding quality. Rest assured that we will address these issues to ensure a better experience for our guests in the future. We appreciate your understanding regarding the billing error, and we are glad it was corrected promptly. We hope to have the opportunity to welcome you back for an improved stay. Warm regards, Tierra Viva Trujillo Management
by A verified traveler
Posted 4 Oct 2024
very clean, friendly staff, nice quiet area with small parks and restaurants nearby, but close enough to city center
Comment from Hotel Management
4 Nov 2024 by Eduardo M., Hotel Management
Dear Freek,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our clean accommodations and that our friendly staff made a positive impact on your stay. It’s great to know you appreciated our quiet location while being conveniently close to the city center, small parks, and local restaurants. Your satisfaction is our priority, and we hope to welcome you back soon to create more memorable experiences. Safe travels!
by A verified traveler
Posted 26 Aug 2024
by A verified traveler
Posted 26 Jun 2024 on Hotels
by A verified traveler from Belleville
Posted 20 Jun 2024
The hotel is always very clean and organized. The people are always very polite and helpful. I will definitely come back again.
Comment from Hotel Management
21 Jun 2024 by Eduardo M., Hotel Management
Thank you, Michael, for sharing your experience at Tierra Viva Trujillo. We appreciate your kind words about the cleanliness, organization, and helpful staff. We look forward to welcoming you back again in the future.
by A verified traveler
Posted 19 Apr 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by Eduardo, Hotel Management
Buenos Días Bartosz,Gracias por compartir tu experiencia en nuestro Hotel Tierra Viva Trujillo y calificarnos con la máxima puntuación. Esperamos poder recibirte pronto.
by A verified traveler
Posted 2 Feb 2024 on Hotels
by A verified traveler
Posted 24 Nov 2023
Awesome place, would recommend to all.
by A verified traveler
Posted 13 Oct 2023
The service was excellent! The staff is very friendly and helpful. The hotel is located in a very nice neighborhood in Trujillo. The neighborhood is very mellow and has lots of shopping and restaurants within a few minutes walking distance of the hotel. It’s a very safe neighborhood and you should have no problem walking around it even at night. The hotel itself is very clean and has a modern feel. The hotel is located close to the airport and you can get there within 10 to 15 minutes.
by A verified traveler
Posted 7 Sep 2023
Very kind staff. They allowed us to do a late check out with out issues.
Excellent experience!
